Samsung

Samsung Washer WV60M9900. A real lemon! Finally got approval for refund after months of going back and forth and dealing with a VERY rude Samsung repairman (who had to eat crow after he found out we were right about what was wrong). 2 strikes so far - bad product, bad service. Then came the refund process. I feel like I've entered the 7th level of Hell. Slow, unresponsive, lost paperwork (after 3 submissions!), can't get past the lowest level functionaries to resolve issues. BAD BAD BAD. If the product was great, I STILL wouldn't buy anything from Samsung ever again, based on how little respect they have for their customers. Take my warning - spend your hard-earned money elsewhere!

Bought a new Samsaung washer and dryer. Washer worked once and died. Home Depot was willing to replace but Samsung said no they were only required to fix under warranty. Calls to "customer service" we're frustrating and useless. They seem preconditioned to company line and even have the nerve after rejecting any attempt to resolve to wish you a good day and ask you to consider Samsung for your next purchase. I can guarantee that will never happen as I will never purchase another Samsung product.

I have a Samsung smart tv and a Samsung refrigerator and both products are no good. The ice maker in my refrigerator no longer works, luckily I can get ice from tray in freezer. The most upsetting to me is the tv. I have a smart tv that was manufactured in 2020 that the screen is black. I have contacted tech support at least 6 times. Now I have to PAY for a tech to come out and repair a tv that is only two years old. I will NEVER buy another Samsung. I was thinking about trading my iPhone for a Samsung flip, I will not be doing that. Bad products

Purchased a 50 inch and 70 inch 4k tv. They glitch horribly. They lag and load very slowly like 1995 slow. I also had purchased a $2000. 00 refrigerator. The piss poor company they used to deliver "XPO logistics" refused to deliver the refrigerator into the house per Samsung agreement. Complained to Samsung, they did nothing, next delivery was a month out. Samsung did not refund me my money until weeks later, making you jump through hoops.

Not everyone want to be notified in calendar about lbgt month. Even so, you could at least give the option to remove it. It is my calendar isn't it. Or is it another forced propaganda tool Or perhaps you're shooting for a boycott...

The worst watch that can be purchased.
Had it 3 months had to send it back for repair.
Took three months to get it back.
Had it back 2 months sent it back.
They won't cover the second return because if water damage.
Its supposed to be water proof.
Want to talk about useless now you have it.
It's a $#*! watch and should never be purchased.

Bought a phone on my company with the trade-in program. When the phone arrived they said that is non-functional even tough it was when we send it (we have video proof) and we wrap it pretty well in cushioning material. They gave us way less than the initial estimate so we declined the offer. So far so good.
The issue is that, after one and a half month of taking the rest of the money off the card we still didn't receive any bill for the difference (and we need it to for the countability to close the month...). We tried calling twice and contacting via e-mail without any success (only bs and promises).
Also the command is also not visible anywhere in the account (I can't find it in my account and I can't even find it if I search if by command number)
Please avoid this...

Please never buy samsung products. They customer service is awful. My appliances were delivered 4 days ago and they have not scheduled the agreed upon installation. They contract out their installation services to RXO who could care less about sumsung customers. Samsung agents do not care about your dissatisfaction. They have hung up on me, transferred me, placed me on hold and still no resolution.

I had an issue where the Center speaker on my q800c started to go bad, rang Samsung and they told me to book it in with a local authorised repair centre. Few days go by and I hear from them that the soundbar is ready for pickup and that the centre speaker was replaced. I get home to plug it in and the way it was reassembled was terrible the soundbar doesn't sit flush anymore it has a wobble. Long story short I rang Samsung to express frustration and they said to take it back to them. Who's got time to $#*! around dropping off picking up 1000's of times to fix a clearly terrible product at the expense of my time and fuel. If y'all want a good soundbar go with Sonos or JBL.

Purchased two new Samsung phones, one for my wife and the other fot myself, and took advantage of the rebate program. I followed the process requested from Samsung for both phones and returned old phones.
Samsung three weeks later declined my return and claims my phone does not turn on. I find this difficult to understand as I was using this phone right up to the return date. On the return date, I transfered data via a USB C cable between old and new phone, did a factory reset and once it came up to activation screen I turned it off and shipped. Tried to call and was told that there was no one I could not speak with, only able to communicate to the return team via email who only sends me a we are going to charge me.

Don't get me wrong I love Samsung products and own a few. However the problem comes into play when there is a issue with a product and you have to deal with customer service. Had a issue with a product and it had to be sent out. The repair place it was sent to have probably about 75% bad reviews and it seems for good reason. When I received my unit back it was a different serial number than the one i sent out and I never received the power cord back. I have called 3 time now in the past three weeks and have to tell the same story and send the same pictures to everyone I talk to because it seems they are all using the same customer service script. Its a shame that samsung cannot have a customer service team that actually wants to help the customers instead of just reading lines off a script.

Samsung received my tablet as a trade in. Sent me 3 shotty pics of it. Stating they couldn't except it. After having it a month and a half. I call and the lady told me since I asked for it back they couldn't help me. Also, I was promised a 100 dollar google play and NEVER received that. Two customer service reps hung up on me. Do NOT order anything from them. They are are ripping people off!

I bought a samsung fridge on 8/15 and within less the 1 year the door handle broke and when we complained they said just for a lose spring we will have to change the whole front door for which we will have to bear the cost of 6000+ Rs. Ridiculous. Now the vegetable drawer front has just popped out, broken and I don't feel like call them even as I know I will have to pay a few thousands to replace that tray which might again break soon. What kind of product are u selling? Something that cost ******* Rs just starts falling apart within 2 years? I rate this product very bad. We were loyal customer of samsung but I don't think we will ever buy any Samsung product anymore as they don't make them as good. Bad customer service also. Khatija vahanvaty. *******2585.

I bought their Premium Gaming monitor Odyssey G9 Neo and got the faulty product which was not able to connect to any device, I created replacement request and they took 2 months to Pick it up and still I have not received replacement. I called them multiple times and they just tell that I will receive replacement next week, I really don't know which week I will get it! I will never buy any product from Samsung again. $#*! you Samsung! You are the $#*!tiest company in the world!

Being wout a refrigerator in the middle of summer for 3 weeks is only entitled to a $50 compensation from lovely Corp Samsung buyer consumers do yourself the favor and buy another product Samsung customer service sucks and they don't care your just another number they will push your phone call and emails off left unanswered for weeks they don't care your just another nobody to them after spending $1300 for their products such a shame

Customer service's are rude and not knowledgeable. I was over 2 hrs on the phone to try to purchase a product with someone on the phone for them to just tell me that it would be escalated and they would email me back. Then I chatted online and that guy said he didn't know the answer for me to call customer service who just told me they couldn't help me. I asked for a supervisor. They told me they didn't have one.