Samsung

I order a tablet (Tab S6), they took the money and it was expecting to come in a week because i choose a day from the week-end to be home. After one week, nothing happens, i call them to check what is going on and they say that will process my order urgently till the next day and send it. The next day they cancelled my order without any reason and proceed for a refund directly. I check the website and the tablet was in stock, all the colours. What is more strange is that my wife order a watch (active2) in the same time with me (with her card), they took the money without any problem, they complete the order and send it without problems. But exactly in the same day that was suppose to come, they call the courier company and cancel the delivery, without notice and a proper reason. I never heard a company calling the courier company and cancel the order with 1 hour before the delivery, without notice and a proper reason to act like this. All my family is using Samsung, from TV, phones, monitors... even laptop. But from now on i will never buy a Samsung product. Thank you for wasting my time.

PS: i will write this review on every big website, i just feel so pissed off.

Samsung has refunded our ice maker repair costs of $260.40. I am giving them five stars because they quickly responded and gave us the credit. Thank you.

I have an extremely annoying high pitched whine that occurs when the TV is in game mode using my Xbox XS. I reported it to Samsung in February (under warranty) and had a tech come three different times. First time he replaced the mother board (didn't work), second time replaced the power supply (didn't work), third time replaced the display. After replacing the display, the noise had gone away. I don't play the Xbox often (I won it) and when I turned it on 7 months later, the noise was back. I called again and they informed me it was out of warranty but after explaining it was the same issue, they had a tech come at no charge. The tech replaced the motherboard again and it still made the noise. Samsung issued an exchange number and called me to inform me I would only a prorated amount as a refund ($500 less than I paid 14 months ago). I escalated it to the "Office of the President" and Milargos still refused to refund the full amount even though I reported the problem during my warranty period and it still had not been fixed. I am extremely frustrated since it is a major hassle to take down and put up the TV since I can not do it myself. So now I must figure out how to get it down, then they pick it up, I only get a partial refund, and I have to buy and mount a new TV. It blows my mind they are willing to loose a loyal customer over $500. They do not honor their warranty.

Absolute WORST customer service ever! 3 months after receiving my Samsung A70 it wouldn't charge so I called the Samsung call center. They sent a Fedex shipping label, I boxed it up and sent it off. Long story short, it was lost. Fedex has confirmation that it was received and signed for but Samsung is taking no responsibility. Countless hours on the phone with them (minimum of 4 hrs and at least 4-5 people each time I called) and NO resolution. Last I talked to them they were initiating a lost or stolen item claim since they initiated the shipping. Today I received an email stating they were cancelling my service request since the phone was not received. Bottom line - they set up shipping and sent the shipping label, Fedex has prove that it was delivered and signed for, Samsung is doing nothing and refuses to take responsibility or to provide any type of customer support! It's now been 4 months and I've given up hope of any resolution. Samsung will NEVER have my business again and I will strongly advocate that NO ONE purchase any of their products. It's just not worth it!

Purchased a phone direct from Samsung. Shipping was handled by Fedex. Was not able to deliver while I was at the shipping/receiving address. Phone was returned by the shipper and Samsung has confirmed they have received the original package. I received a refund for the charger that was in the original order within a week or so. It has been 2 months and I have yet to receive a refund approximately $950 for the phone. When I contacted the Samsung customer service I was always given a few more weeks line of BS. I used a payment service online and started a claim a few weeks ago. After starting the claim I contacted Samsung and they said they could not release the funds because there was a pending claim. They instructed me to close the claim and mail a certified letter to their corporate office and once received they would be able to release the funds. If I close the case I will not be able to reopen the case with the payment provider. Feel like I am living an episode of the twilight zone. I cannot get my money back for something that I never received? This was my first foray into switching from an Apple phone to a Samsung phone. I realized during this ordeal that you don't realize what you have until its gone, Apples Customer service is first class, Samsungs is non-existent.

Buyer beware, if you get a defective product Samsung customer support will find a way not to repair your item!

I purchased a Galaxy s21, from day one it would randomly restart, shut down, freeze, or just not open any apps.
I Sent it in for repair, with out being given a loaner phone or replacement phone, I had to purchase another cheap phone, I'm out 250 dollars
When I received my phone back from repair the sim card tray was missing, so much for returning the 250 dollar phone I had to buy
After a entire month of constantly calling trying to get a replacement, I finally talked with a "manager" and was told that a sim card tray is an "accessory" item, and if I can't prove that I sent it to them, then they are not obligated to do anything else... WTF!
I have called them 22 times in 28 days, every time I got a different answer on what was happening. Now I have to go out and find a sim card tray on my own that they lost. To big to loose, shame on you Samsung for how you treated a loyal customer since the Galaxy S2. Guess I'll have switch to apple, at least they stand by their warranty

CASES: 512-457 and 512-460 is been more than 45 policy days to investigate and they said a return was on the way and never received anything... AGAIN LIES OVER LIES! Besides is hard to understand their english and NEVER WANTED TO DO BUSINESS WITH ASIA thinking I was contacting SAMSUNG > COM inside USA! PLEAAASSEEEEEE HELPPPPP im tired of your robot operators that cant do much because all they do is read! I NEED MY MONEY BACK no one is answering anything! EITHER FEDEX DOESNT KNOW ANYTHING!

Bought a Samsung s20 not even 6 months old and sent it to Samsung as they said they would look at it and if nothing can be done they will return it also first day I owned it had a small crack 1 mm so they said my phone caught fire cuz the crack witch was not true it melted the cord then they held my phone hostage said I had to pay a fee in order to get it back was never told this before I sent it out what a shady company never again will I deal with them again

Bought a dishwasher for first time and in 2 weeks it flooded my kitchen destroying my floor and new base cabinet for my island.This started back in feb and the andres electronics wanted nothing to do with it after they took our money.Now i was left to deal with samsung myself.Well its been a nitemare of falling on deaf ears with more than 40 phone calls all which i was told it was being escaladed. This is where every phone call ended with 0 results.I am coming up to a year now the power and water have been shut off the whole time because im not having a repeat.When you phone they send you in circles in joped of driving you away.Their advertising of warranty is completely illegal in regards to how they conduct themselves.They write on their products they have warranty but when you have an issue right out of the box the shun you and send you in circles in hopes of getting rid of you.I have never dealt with a company so poorly and corruptly run.I would strongly recommend you shop for better brands that stand behind their products because samsung has proved repeatedly to be very deceitful

Paid just under $3K for a Samsung 4 Door Flex Refrigerator/Freezer Oct. 16 2016. Late February 2017 freezer began acting up. Was told by customer serrtvice it was my fault and to flip the fuse a couple of times. Appeared to solve the problem for three days. Since then I have been given the royal run around. They declined to provide a service technician, instead told me I was "approved for a full refund". Still waiting 11 weeks on. I have been lied to, given misinformation, put on hold for god knows how long, and now the old "check is in the mail" routine going on. Have been told "check mailed May 3". "Check issued May 4th". I guess it was mailed before it was issued! I'm 75 - in my lifetime I cannot remember a more negagtive customer service experience. Meanwhile i have purchased a small free standing freezer and I wait and wait. I have complied with all their requests for information. Is anyone onto these people? For what it is worth the appliance managers at both Lowes and Home depot local stores used essentially the same expression when I asked about Samsung Customer Service. "RUN".

Worst service engineees.
Roadside engineers are hired in this company. Who does not have any knowledge of HVAC systems. The HR MANAGERS are compromise their ETHICS and DIGNITY for SAVING MONEY because of which this service engineers are hired by Samsung Company.
Employee name-PRAVEEN PANDEY*******845) region Khanda Colony.
This dum employee during my AIR CONDITIONING unit servicing fitted faulty copper pipes because of which REFRIGERANT GAS LEAKS every time. Now my AC is just like a FAN, A ******* RS FAN.

Fraudsters sending text messages pretending to be my bank. There is no way to block text messages on the S21 Ultra. On the line with Samsung Care for days, all they do is jerk me around.

I brought a new S23Ultra with $350 being offered as trade in for my old S21Ultra. This S21 was working fine, but was Deemed to be NGWO.
Samsung didn't contact me to discuss this and it took me months of chasing up to find out that it was Deemed NGWO, when I asked for my device back. They replied that it had been re-purposed and that they essentially have the right to steal my device and give me nothing in return.

PURCHASED THIS ITEM 08/2015 WITHIN ONE YEAR IT STARTED DRIPPING WATER FROM THE ICEMAKER THAN IT STARTED MAKING ICE OFF AND ON WHEN IT WANTED TO. CALL SUPPORT WAS TOLD TO RESET ICEMAKER AFTER 2 DAYS IT MADE ONE CUP OF ICE AT A TIME FOR A WHILE THAN STOPPED. CALL FOR SERVICE AND FOUND ICE BALL AROUND ICEMAKER AND AUGER MOTOR PACKED WITH ICE. ICEMAKER AND AUGER REPLACED.
WHY WOULD YOU PUT A PRODUCT LIKE THIS ON THE MARKET. I HATE THIS REFRIGERATOR I FEEL LIKE I GAVE AWAY $2600. I HAVE SAMSUNG CELL, TV AND WAS GOING TO BUY A RANGE BUT I AM DONE WITH SAMSUNG. WHEN I PAST BY YOUR PRODUCTS IN STORE, I CRINGE. I WOULD LIKE TO SET THAT REFRIGERATOR ON THE SIDE OF THE ROAD FOR TRASH PICKUP. SOMEONE KNEW THIS REFRIGERATOR'S ICEMAKER WAS A PROBLEM BUT YOU STILL PUT IT ON THE MARKET HOW CAN I EVER TRUST SAMSUNG AGAIN. I HATE THIS REFRIGERTOR!

I have been brand loyal since before smart phones. My house is completely samsung, from phones, appliances, tablets, TV shows, blu ray players, Accessories like VR. I ordered a Gearfit2 after my fitbit broke. I ordered a standard black only to get a confirmation that theyou would be sending me a pink one. Called to have it switched, they said they can't do that (stupid) and that I would have cancel the first order and reorder. No not falling for that trick, so they can hold $300 of my money at once. I'm no sucker. So I said cancel it no reorder. The rep said since it hadn't been shipped I should receive my money back right away because they don't process payments until the product is shipped. Well what do you know this morning at 8:10 am I received 3 separate emails, my order has been shipped, my payment has been processed, and my order has been cancelled. How the f#ck? I cancelled before it was shipped. So now they get to hold my money hostage an additional week when from the beginning they screwed up. I NEVER SELECTED PINK. They're morons.

I was a dedicated supporter…. Phones, t/vs, cameras and even air/cond. But never again. I spent a dozen plus hours to get my Kies 3 working as the prior KIES backup had been disabled and tried myself then Telstra Platinum then Samsung Ausatralia and the so called Samsung 24 hour line…the 24 hour line was worse…. Robotic, thick headed, then sheer arrogance then with no shame they told me to go to speak to Apple. They were just spoilt brats who were losers…they couldn't solve the problem and didnt care…the software is just no good. They gave me wrong email address' and then the 24 hour number was not working as they were overburdened then there were disconnections…. So now at the risk of no backup Im going back to Apple. Samsung are to fat to care, the arrogance and smugness of there pathetically robotic and petulent 'support' is just lousy. STICK IT SAMSUNG!

Definitely don't recommend Samsung even for my enemies!

Terrible customer service!. They don't stand behind their products and they don't even respect the warranty they provide with their products. Even Samsung care+ service is a complete joke!

Bought the new S22 Ultra galaxy phone in April, paid full amount, total of 2300$ with the Samsung care+ plan for 2 yrs. The phone is acting up and restarting by itself all the time, apps lagging, difficulty connecting to wifi and difficulty connecting devices using Bluetooth and it just disconnect phone calls randomly.

Called them to explain the problem and request a replacement since it's a manufacturing defect and since it hasn't been 6 month on the phone, plus I already bought Samsung care+ just for issues like that but Nooo!

Their response was policy doesn't cover replacement, we can take it and fix it for you!

I bought a brand new phone and paid 2300$ for it to have it fixed in less than 6 months usage!. How does this make any f****n sense?!

Can I sell you a brand new shirt with a hole and when you come back to replace it, I be like oh we will sew this for you no problem?! Come on! Have some common sense people

Never ever ever Im getting any of Samsung products again, there are alot other companies out there with decent products who appreciate their clients way more than this and don't waste their money or time! Customer service is as important as a good quality products!