Sammy DressReviews 6,937
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I found a new website recently called Sammydress. As my husband and I are on a very limited budget these days I must shop frugally, but Sammydress has great prices and value. Their merchandise is priced so competitively even we can afford it! Huge selection, new arrivals... a shopper's dream come true! I enjoy shopping this site--it's fun. I do recommend it!
Kind of bummed... Found a really cute sweater I wanted to wear for my holiday party coming up in a few days. Ordered on the 16th; still processing... It says 3-5 shipping. Sad, it has been 2 weeks. Paid $2 for tracking and I can't even track it because my order is just sitting there processing away... :(
My package is saying shipped but it says no tracking information why?
Dear Tiffany,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Ok here i go with another review for you guys this time i odered from sammydress order from them on the 11/16/2015 took a total of 4 days to process after that they shipped it out i received it 11/30/2015 so a total of 14 days so not bad
Ok here are some things i don't like about Sammydress i ordered a jumpsuit they sent me the jumpsuit but completely different from pic but fit perfect to a t and it still look good on me but it wasn't what i ordered shipping is outrageous my jumpsuit cost 12.00 but after they added on shipping it was 22 and some change CRAZY plus they make you pay a 1and some change for ur tracking number so overall the prices for there clothing not bad waiting for you package is not bad either if you can wait 14 days but shipping cost ridiculous and they can need to do better on sending the actually product in photo will i buy from them again i might so there is my review on Sammy dress payed for my product with my hard earn money
I order my package like 3 weeks ago and I got the three to nine gag order thing and I never received it I paid $20 for this it's crazy that I never got it my the name on my package is Matthew Karolinska
And I got like the quick shipping and it never got here I ordered hair extension I'm so mad I don't even think this website exactly cuz I never got my stuff
Dear Matthew,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I am a very frequent shopper of Sammy Dress but this will be my last purchase! I updated my shipping address before my last two orders and submitted a "ticket" ( since they dont have a reliable phone number) It has been over 10 days and I still have not received a response from them. When I placed my order it still has my old shipping address on there rather than my new one. They just lost a loyal customer if they dont fix this!
I have been unsuccessfully trying to get in touch with anybody from sammy dress for over a week. The phone rings without anyone picking up and then disconnects, trying to send an e-mail is impossible because they blank out the screen with an error message everytime I try to send an email and the 24 hour live chat doesn't work. I ordered on November 6th and still can't track my order. Have I been scammed?
Jennifer Bravo
Dear Jennifer,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I also placed an order back on November 6th. My account was charged and it also said it would be 3-5 business days to recieve. I've called customer service 1000 times only to hear a busy signal. I tried to talk to a live agent and could never get through. This is ridiculous!
Dear Brianna,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Please kindly reply to us.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I placed an order on August 21,2015. It is now November 30,2015 and have never received anything. I have tried contacting them through their company and got nothing in return. I finally started leaving nasty comments on their Facebook page because of the lack of communication and they replied to that ONCE and have still done nothing. DO NOT ORDER FROM THIS COMPANY! I only reason I gave one star is because I have to.
Dear Krys,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Don't order poor thin quality sixes of clothes were ordered for big size adults and will fit a 9yr old. The coat is supposed to be 3x I think it is a large I'm going to report to better buidness bureau would send stuff back gor refund but would cost more then its worth anf probably take months maybe years never been so disappointed yours truely pam. S
Dear pamela,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Absolutely the worst online experience i've ever had. I regret being a customer
Dear WILLIAM,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Dear Wera thank you so very much for my refund of $12.16. I am very, very satisfied with your rapid response to my complaint! I received the refund through PayPal as I requested on December28,2015. Thank you for your honesty! (For those of you that don't believe, it actually did happen!)
Dear Brenda,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
I have made two purchases on the Sammy Dress website and I been truly pleased with both experiences. These purchases were for a Cruise I go on every year and the swimsuits and cover ups were perfect. The fit was well and I do suggest that you always go with the sizing guide. They seem very true to fit. I am looking forward to ordering some cardigans for this winter. I hope everyone enjoys Sammy Dress as much as I do.
I found out very randomly this site and from the beginning I was really curious to try it because of the really low prices & very Beautiful items! Then I decided to try To buy something, i choose to buy 2 sweaters and a white dress, my expectations weren't that high actually because of the price, but then, less than a month later my pack arrived and I was really really surprised and happy to see the good quality of them! Now I'm really in love with sammydress, even my mum loved the products and the quality! And I'll surely keep on buying on it! I'm 20 years old and I've tryied a lot of sites of shopping online and actually sammydress is one of my favorites right now, I'm very satisfied! There's a lot of choice and a lot of lovely things, I really recommend it to everybody ❤️ Kisses from Italy
Ordered and paid on the 10th of September. Opened a claim today, 30th of November after sending 2 times a web form enquiry with my order number. Not even there I got a reply or kinda of response. A trick some sellers are doing is not sending a percentage of orders to have a bigger money turnover for a certain amount of time... I think this is fraudulent behavior and I think Sammydress is doing this way of business.
AVOID - AVOID
Dear dave,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Just don't order clothes their clothes are not as pictured, irregular also sizes run small and returns are almost impossible..
Dear Customer,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
This company is so horrible! I ordered a sweater that too a month to get to me, though when I ordered it said 7 days. Then the fit was too small. The measurements are NOT accurate! Also, the colors were not what was shown online. It was the uglyest sweater ever! I tried to get what I ordered and was informed that I have to pay to ship the sweater back, and also have to pay to get what I ordered in the first place shipped to me again. How can you send someone an incorrect item, and ask them for more money so they can get the correct item. This company is terrible! NEVER ORDER FROM THEM! Their products might look cute online, but they are not what you get. So disappointed!
Dear Stefanie,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I'm not a fake profile either. I have bought cheaper quality items from Victoria secret. When you pay 35 to 40 for a bra and it starts to fall apart after 2 times of wearing it that's poor quality. Every company has good and bad. I read all the bad reviews with Sammy dress and was not sure about ordering but decided to give it a try. I spent almost 200.00 and don't have any complaints. I did do my research on sizing which helped a lot. They have good quality clothes you just have to read and research before you purchase
I would not recommend SammyDress to my worse enemy. Quality of garments horrible, Everyone I've known to make a purchase on this site has been robbed and lied to, I came here. There should be some intetnational trading laws to prevent people like this from preying on others STAY AWAY! FAR FAR AWAY from SammyDress
Dear James，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Prom Dresses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear DALENE,
Thank you your feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
For the item you still haven't received.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/