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Sammy Dress
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Sammy DressReviews 6,937

3.6
sammydress.com

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Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200

We monitor reviews for authenticity

Missouri
2 reviews
3 helpful votes
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Rip Off!
December 5, 2015

Ordered a men's jacket that had a cool Mod look in a large. When I got it it came all scrunched up in a bag & was too small. When I tried it on and buttoned the snaps, 2 of them fell off. I have contacted then several times via email about the problem & have sent them pictures of the defect & have gotten nothing but the run around from them. DO NOT BUY from this company... they are terrible to work with & a BIG RIP OFF!

Date of experience: December 2, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Bill,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please offer us your order number so that we can check it for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Virginia
1 review
5 helpful votes
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Never again!
December 5, 2015

I got carried away with all the cute pictures of their clothes and unfortunately ordered several hundred dollars worth. After FINALLY receiving my order (it was at least a month), NOTHING was wearable and I donated ALL of it to Goodwill. The material is CHEAP and the construction is shoddy. Threads were hanging everywhere and the hems were uneven. It was definitely a lesson learned for me. I have to suspect that any positive reviews for this company were written by the company itself.

Date of experience: December 2, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Jaycey,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
We hope this message finds you well.
Sammydress Customer Service
http://www.sammydress.com/

GB
1 review
7 helpful votes
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I ordered despite bad reviews and have regretted it- items arrived but clearly fakes and poor quality ones at that!

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Hayley,
I want to start by thanking you for notifying us about the issue.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/

Malaysia
1 review
2 helpful votes
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Happy with my purchases!
December 4, 2015

I am from Malaysia and I love shopping online. Came across Sammy Dress by chance, and I was blown away by the variety of clothing and other stuff as well. The price is very reasonable even when I included shipping it was still cheaper than most of the clothes i get locally. I chose expedite shipping and got my items in 4 days. Very happy with the speedy delivery. I ordered three items and I looked closely at the measurements before ordering and thankfully all three items fit well! Please look at the measurements before ordering as I believe the sizes differ for different items. Mine varied from XL to 3XL. But as long as you know your measurements, it should be fine. Will definitely be shopping again with Sammy!

Date of experience: December 1, 2015
Michigan
1 review
6 helpful votes
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TERRIBLEEEEEEEE!
December 4, 2015

THE WORST SITE EVER, STAY AWAY.

I order few things from this website, i received the package after 6 weeks and i noticed that the "Jacket" was missing, also the watch that i bought was not working. I contacted them about my jacket they said they will send another package, its been more than 2 months and i haven't received it yet.

Costumer service suck big time.

Stay away from this site

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear aldi,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you have raised. Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Colorado
1 review
6 helpful votes
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I ordered 2 wigs from this company and i received the first one in a couple months. It looks like SHI* i went with real hair and it isn't. It doesn't look anything like on the websight. I have been trying to return it but their Customer service SUCKS YOU CAN'T GET A HOLD OF ANYONE! I still have not received the other wig I am out over $100 from this company. I will be contacting the BBB and reporting them.

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Sheri,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Pennsylvania
1 review
4 helpful votes
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Waste of MONEY!
December 4, 2015

I order few stuff on october 15th 2015. They didn't provide any update till 1st of november. Finally i got half on my order after one and half month. When i opened the package I was like WTF, they send me a kids size jacket.
I ordered a large size mens jacket but the one they sent, won't even fit a 12 year old. I'm still waiting on my other stuff. They did not provide the tracking number also though i paid them $1.99 for tracking number. They came up with some bull$#*! explanation, saying my shipping money wasn't enough for the tracking number so they have to send it thru regular mail. Do Not Order from these guys unless you wanna waste your money.

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear mukesh,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

California
2 reviews
3 helpful votes
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Stay away!
December 4, 2015

I placed my order six weeks ago, never got any shipping updates, could not get a customer service request submitted on their website, and noone answered the customer service phone. Luckily, I'm only out 20 bucks.

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Janean,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
You can contact us fer details:
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

New York
1 review
5 helpful votes
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MISSING ITEMS
December 4, 2015

I really wanted to give Sammydress a chance despite all the complaints. I should have listened to all the complaints made. I ordered 5 bathing suits which arrived in decent time but they are missing 2 bathing suits. They took my money but didn't deliver ALL of the items. I put in a ticket and got nothing. I will file a complaint if I do not get my things.

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Customer,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Pennsylvania
1 review
4 helpful votes
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DO NOT BUY!
December 4, 2015

Over 3 months and still did not receive shirts. Customer service now stopped answering my emails.

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Bob,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we can check it for you?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/

Germany
3 reviews
11 helpful votes
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FRAUDS
December 4, 2015

Really pissed off, i hate this company, ordered 12 items worth 200$ plus express shipping, they wont respond to me, theres no direct number to contact them directly, i want a refund that i will never get because i cant get ahold of them... GO LOOK AT ALL THE FACEBOOK COMMENTS... this site is fraudulent and needs to be shut down, note that ishop online ALOT and have never had these issues this is absaloutely insane they owe me 120$ for stuff i never recieved

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Jenessa,
Thank your for your message.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
As for the issue you have raised. Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Tennessee
1 review
3 helpful votes
Follow Classic B.
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Hell Naw!
December 4, 2015

Thanks for your reviews, I won't be shopping here!

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Classic,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
1 helpful vote
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SCAM
December 4, 2015

I just ordered some items from them and tried to get a hold of them but they haven't replied and I'm starting to feel worried

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear greg,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please offer us your order number so that we can check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
4 helpful votes
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What a joke!
December 4, 2015

I placed my order on November 12, and paid for expedited shipping so it would get to me on or before a certain date. On the website when I had purchased my item it had stated processing would take 3-5 business days. After a few grouchy emails and very generic, broken English responses it finally shipped out on the 12th business day. As I had missed my deadline for my items I had requested a refund for my expedited shipping (why would I pay more for fast shipping if it doesn't get to me in the promised time) they informed me that they could not refund me the shipping as thy have already paid the shipping company (runaround bs) Here's the funny part, they then offered me a whopping 8% off coupon... That means I would have to spend over $220.00 on their website in order for me to "save" the same amount I paid on my shipping. It really is laughable. I will NEVER buy from this site again and will be putting this review on every site possible. With the competitive online market, especially in China they cannot afford to keep making these ridiculous mistakes with so many people. It won't take long for them to be out of business

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Sdfhgsj,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

GB
1 review
2 helpful votes
Follow Cat L.
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Please do not buy from this company.
I ordered what I thought was a lovely lace dress. What I got was a cheap nasty piece of rubbish. The dress was made from 2 different materials, lace on the bodice - as shown in the picture - but some nasty piece of material for the skirt that doesn't even match. Sizing was also completely wrong. When I asked for a refund I have had to go through over a week of sending photos, emails and other stupid pointless things and I am still no closer to getting my money back.
In short and being polite. DO NOT BUY FROM THIS COMPANY.

Date of experience: December 1, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Cat,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
We hope this message finds you well.
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
5 helpful votes
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Zero customer service
December 3, 2015

I ordered some tops from the site and there was some issue with delivery. I contacted the site on the 22nd and have heard nothing back and seen no change in the status of my order. All told I put in 2 complaints and there seems to be no one dealing with this. I worked in retail myself and I can tell you the importance of good customer service, which is why this smacks of unprofessional behaviour. The fact that this site was the first to come up when I searched Sammy Dress complaints and that there were SO many negative reviews here is very disappointing. I will not be using this site again and I will be looking into how to get my money back because I won't pay for something that I never got.

PO'd Fizzy

Date of experience: November 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/

Washington
1 review
4 helpful votes
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I will report your scam business if someone does not contact me in two days

Date of experience: November 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear charlotte,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Nevada
1 review
2 helpful votes
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This site sucks in every way possible. What do you expect from a company in China. I should have know better. Only shop in American stores.

Date of experience: November 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Victoria,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Please kindly reply to us.
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/

Virginia
1 review
0 helpful votes
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Merch
December 3, 2015

For the second time, I did not receive everything I ordered. I am really not happy with this because I waited for over a month and received 1 of the 3 items I ordered. My order number is M************** and on the website SammyDress it says it has been shipped out even when I did not receive everything I ordered.
Very unhappy with this.

Date of experience: November 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Mica,
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you have raised.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
We never will blame our customers for anything, we are committed to providing our customers with best customer services.
Sammydress Customer Service
http://www.sammydress.com/

Michigan
1 review
3 helpful votes
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Sent several emails with no response. I wanted to know when my items would ship, but I now see this company is a fraud!
Cancel and refund order #'s
MM**************
MB**************

Date of experience: November 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Erika,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
As for the issue you have raised.
We have taken care of your complaint and offered a resolution via the ticket center.
We value your patronage and wish to continue serving you in the best way possible.

Sammydress Customer Service
http://www.sammydress.com/