logo

Sammy Dress
This website seems to be closed. Find similar businesses

Sammy DressReviews 6,937

3.6
sammydress.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200

We monitor reviews for authenticity

Pennsylvania
1 review
4 helpful votes
Follow bonnie l.
Unfollow bonnie l.
Share Review
Report Review

Today I received a full refund from Sammys after 4 months of e-mails the only person that followed through was giving the name Wera. I won't buy from them again but I must say this Wera promised and delivered.

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear bonnie,
Thank your for your recent message.
We apologize again for this inconvenience.
We really appreciate that your praise for our colleague.
Please rest assured that we would continue improving our service.
Please feel free to contact us anytime and we would reply you within 24 hours.
Thank you!
Sammydress Customer Service
http://www.sammydress.com/

Nebraska
3 reviews
2 helpful votes
Follow Tony G.
Unfollow Tony G.
Share Review
Report Review

Very Poor
January 2, 2016

As others have stated the shipping takes a ridiculously long time so if you're needing your order by a particular time don't bother with sammysdress. Actually don't bother with them regardless, the clothing is very poor quality and the sizes aren't accurate at all. I ordered several "larges" which is what I always wear and when the shirts finally arrived (one never came, it is now months later and I'm not going to even bother trying to solve that issue) they were WAY too small. I literally couldn't even fit into them, and I'm not that big a guy. Just ridiculous, do not waste your time or money with this "company" (term used loosely).

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Tony,
Thank you for your feedback.We wish to apologize for the inconvenience caused.
Regard the delivery for your missing item, we are here to assist you to check the detail information.
About the quality and size issue, we need to verify it at first.
We are always responsible for our customers if there is something happen.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
0 helpful votes
Follow Sukhraj B.
Unfollow Sukhraj B.
Share Review
Report Review

I bought a jacket for my friend and he really liked it. I always shop on Sammy dress because it is the only website I trust.

Date of experience: December 30, 2015
Arizona
1 review
3 helpful votes
Follow Rita R.
Unfollow Rita R.
Share Review
Report Review

I ordered several items to include 3 dresses, boot caps, 3 sets of leggings and a hat. The hat only acceptable item. I ordered the dresses in XL. I normally wear a size 16. The dresses were more like a 0 or child size 16. I had to give them to my daughter. One dress was so short, that even my 18 year old 5'2" daughter will have to wear as a shirt. Stitching was terrible, lace was frayed and one dress was so crooked that it is totally unwearable. Shipping back is not an option as it will cost more than the cost of the items. Wish I had read all the reviews before ordering.!

Right hand corner is a wad of threads
Exactly how it came out of the packaging.
Notice blue threads above the lace also.
Wish I had a photo of how this dress looks in the add. Notice the crooked part near the neck, Difference in lengths of where is falls off shoulders. Front lace is a mess.
+1
Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Rita,
Thank you for your feedback.
We regret things did not work well for you.
In order to verify and resolve the size and quality issue, would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Florida
1 review
0 helpful votes
Follow Luis E.
Unfollow Luis E.
Share Review
Report Review

-best stuff ever
January 2, 2016

I love the website. I found awesome pieces for my closet and cannot wait to buy more.

Date of experience: December 30, 2015
Wisconsin
1 review
0 helpful votes
Follow Dotty J.
Unfollow Dotty J.
Share Review
Report Review

Order at your own risk
January 2, 2016

While I had a good experience initially, my second order arrived missing items. It took me a few days to contact someone via email. While they did eventually correct the issue, it took 3 additional weeks to get my items. That was the last time I ordered though because shortly after that I could no longer log in to my account (which had 900+ points on it). I was continuously met with a message saying my log in info was wrong, though I had it written down and it hadn't changed since I created my account.

So simply, beware. I did receive my first order w/o an issue and really enjoyed the items, but their customer service isn't the greatest and my account mysteriously disappeared.

Date of experience: December 30, 2015
Thailand
1 review
2 helpful votes
Follow Mel P.
Unfollow Mel P.
Share Review
Report Review

Sammydress.com stealing other business owner images. This is why you will never get what shown in the picture because they do not have product shown on website. All they selling are cheap knock off version. Disgraceful!

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Mel,
Thank you for notifying us of your complaint.We regret that you feel like that way.
All the picture on our website are authorised by our suppliers.
Please check our legal window here: http://www.sammydress.com/m-article-id-94.htm
If there is anything concerning your order, please kindly offer your valid order number so that we can check it for you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

GB
1 review
1 helpful vote
Follow Savanna A.
Unfollow Savanna A.
Share Review
Report Review

Extremely good prices!
January 2, 2016

At first I was feeling slightly skeptical about ordering from their website, because the prices seemed too good to be true. I thought I'd chance it and start off by ordering just one item and see how that went before I ordered more. When I received the item, I was very surprised at how good quality the item I ordered was! It took a good 5-6 weeks for delivery, but I was not disappointed when it arrived. It's exactly how the picture shows it to be, and I received many compliments when wearing it. I've also gone on to order many more items from their website, and I'm looking forward to when they arrive. Even the shipping prices are really good! I'd recommend this company to anybody.

Date of experience: December 30, 2015
Canada
2 reviews
5 helpful votes
Follow Rubinder B.
Unfollow Rubinder B.
Share Review
Report Review

This is what I ordered and this is what I got. No where close to original order. Cheap looking stuff.

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Rubinder,
Thank you for your message.
We regret things did not work well for you.
In order to resolve the issue in a better way, please click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message.
We would verify it and resolve it accordingly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

North Carolina
1 review
0 helpful votes
Follow Charlena C.
Unfollow Charlena C.
Share Review
Report Review

Member For Life
January 2, 2016

There aren't enough words to describe my happiness with SammyDress. The clothes are amazingly at reasonable prices, customer service is kind and will help you with all there support; I love this website forever.

Order Number: MM**************
Order time: 11/25/2015 18:44:38 PM
Nickname: Lean Bean
Choosing Rate: 5 Stars

Date of experience: December 30, 2015
NL
1 review
1 helpful vote
Follow Ish K.
Unfollow Ish K.
Share Review
Report Review

I ordered a sweater, a coat, a bag and a swim suit. All large. The sweater is stained, they sent me a different bag, the coat fits a real small petite Chinese girl and the swim suit is really an XS. I've contacted CS, they say I can return the clothes, but I have to pay the shipping fee myself.
I asked them why I have to pay for something I didn't order and why I have to pay for stained clothing. Got no real answer. They just told me to pay and send the stuff back or accept a 40% refund (product, not inc. shipping fee). Scammydress, NEVER AGAIN!

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Ish,
Thank you for notifying us of your complaint.We wish to apologize for the inconvenience caused.
Regard the quality and size issue issue, we need to verify it at first.
Specially about the size, while we try our best to offer the accurate size chart for customers to refer to. Please kindly note 1 inch = 2.54 cm.
Please kindly offer your valid order number so that we can check it for you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
1 helpful vote
Follow Ari B.
Unfollow Ari B.
Share Review
Report Review

Sammydress.com
January 2, 2016

Sammydress.com offers some of the most beautiful clothing I have ever saw. I had a very good first order from them, the pants and shirt I received were well beyond my expectations with how beautiful they were. I am currently waiting for three more orders from the company. Please be aware that while the orders do take a while to be shipped out, they are well worth the wait.

Date of experience: December 30, 2015
Colorado
1 review
1 helpful vote
Follow Brad D.
Unfollow Brad D.
Share Review
Report Review

Scam
January 2, 2016

Seems like I need to learn this lesson again. Companies that do not have a phone number for their customers don't want to hear from you. They only want your money. Sammydress is the worse one for guest service. I have written several requests to their site and have only received computer generated responses. Ordered an item on December 9th, and have not heard from them on several attempts to find out something.

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Brad,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Regard the delivery issue, we are here to assist you to check the status.
Please rest that we would responsible for every customer.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Sammydress Customer Service
http://www.sammydress.com/

Ohio
1 review
2 helpful votes
Follow Anna N.
Unfollow Anna N.
Share Review
Report Review

I was a little skeptical of ordering from Sammy Dress at first because of higher shipping costs and the fact that it was coming from China and I have been burnt by ordering clothes from China before. HOWEVER, this was not the case at all!

I ordered a dress and a shirt from them. I was concerned because the shipping information hadn't been updated so I contacted Sammy Dress and the responded really fast and provided updated information. My items arrived a few days later.

My dress was really cute and my husband loves it. I LOVED the shirt. It is great quality and super comfortable. I loved it so much that I immediately got online and ordered two more in black because I am going to school to become an interpreter and am always looking for comfortable black clothing.

I don't recommend buying something from them if you need it right away because it has to go through customs and can take a while to get to you but it is worth the wait! Also, as far as the shipping cost, keep in mind that the cost of the items is really low so it evens out and still makes it worth it for something that is going to look good and make you feel great!

Date of experience: December 30, 2015
GB
1 review
1 helpful vote
Follow Trevor M.
Unfollow Trevor M.
Share Review
Report Review

I ordered 3 superhero t shirts and when they arrived they were very poor quality. The pictures on the website are very well taken but the truth is i would not wear them and my son commented that he would not wear his outside. Very poor!

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Trevor,
Thank you for your message.
We regret things did not work well for you.
Regard the quality issue, we are here to assist you to resolve it.
Please click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Pennsylvania
2 reviews
6 helpful votes
Follow R S.
Unfollow R S.
Share Review
Report Review

Dont! Just don't!
January 2, 2016

I chose the 3 days shipping option. They didn't ship the package out for more than a month.
That isn't even the part I'm complaining about.

Of the 10 things I ordered, only 2 of them were made with ANY understanding of human anatomy: I can't lift my arms as high as my nipples. I can't bend at the elbow more than 20 degrees before it becomes painful. You have to roll the sleeves up before you can button the collar.
If you buy from these charlatans understand: you will not be able to move when you wear these clothes. They will split, rip, and tear at the slightest movement - when you bend an elbow - even a little. The fabric they used on everything is thin and brittle!
I bought a sport coat and a "jacket" neither of them is as thick as your average T-shirt. I added photos where you can see my hand showing through. You could get a serious all over sunburn if you wore any of this stuff outside on a warm day. "Jacket"!

Several of the shirts I bought had stitches sticking out several inches. I don't mean it's one thread here and there, It's everywhere and It's bad! It's as though a drunk child got upset at a sewing machine!
If you've ever had surgical stitches - to hold a wound closed, it looks like that - visible, on the outside of the clothes. See the first photo, and the 5th.
The third one shows the extreme range of movement I was able to acheive. I cannot lift either arm any higher. I cannot bring them in closer to my chest. My forearms hurt when I make a fist or bend the elbow half as far as I am in the photo.

Save your money, save your time! Just go to a hardware store and buy nice rags. Those would at least be absorbent.

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Customer,
Thank you for your feedback.We regret things did not work well for you.
Regard the quality and size issue issue, we need to verify it at first.
Specially about the size, while we try our best to offer the accurate size chart for customers to refer to. Please kindly note 1 inch = 2.54 cm.
Please kindly offer your valid order number so that we can check it for you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

South Africa
9 reviews
59 helpful votes
Follow aaabbby M.
Unfollow aaabbby M.
Share Review
Report Review

Disappointing
January 2, 2016

Ordered five items from sammy dress in October and paid for expedited shipping my order was split up and no one cared to tell me why they were split up and only to receive a notification that the remaining items of my package had been shipped by post office and will be delivered in 25 days. I paid for courier fee and now my goods will be delivered after 25 days... disappointing if at least someone explained before one paid they would know what to expect. Disappointing

Date of experience: December 30, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear abby,
Thank you for your message.We wish to apologize for this inconvenience caused.
We would arrange the shipment for customers accordingly.
In order to verify and resolve the issue in a better way, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
5 helpful votes
Follow Cristina D.
Unfollow Cristina D.
Share Review
Report Review

I found SammyDress and thought it was too good to be true. Such nice clothes, very cheap. I thought right. I decided to buy Christmas dresses for me and my sister for our ugly Christmas sweater party. I figured that if the order was successful and the clothing came in good quality I could trust the site and order more.

Christmas has passed and I have yet to receive my order. It has been over a month. The website said the products ship out within 3 days, it took 10. The site also makes you pay for a tracking number. I paid for one and when I try to use it, the site says "parcel not found".

The worst part about this experience is how AWFUL customer service is. I sent several messages about my tracking number not working and asking for someone to tell me when I could expect my order. All I got back was irrelevant information. It felt like I was getting automated responses and that the company does not care about keeping customers happy. I had to last minute rush out to buy a new outfit once I realized it would not arrive for Christmas. I don't need or want the dresses anymore so I've sent them my phone number and several messages asking for my money back and have been ignored. They offered me a 5% off coupon... as if I would ever buy from them again.

Don't let the prices draw you in. Its not worth the headache.

Date of experience: December 29, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Cristina,
Thank you for your feedback.We wish to apologize for this inconvenience caused.
About the tracking number, if you have purchased one, it can track your order on the correspond tracking site.
In order to verify and resolve the delivery issue, would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

California
1 review
5 helpful votes
Follow Bridget H.
Unfollow Bridget H.
Share Review
Report Review

This company is a scam! I ordered a jacket that did not fit and I simply wanted to return it for a refund since the quality of the item was incredibly poor; but I'd settle for a smaller size. They won't allow me to return it if it was my error in ordering the wrong size. They also ask you to take a bunch of photos with measurements illustrated... its ridiculous! The frustration I've experienced in dealing with their customer service isn't worth the jacket and they present it as their "top priority," which based on my experience they are failing miserably!

Date of experience: December 29, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Bridget,
Thank you for your message.We are sorry to hear that.
Please check our warranty and return policy: http://www.sammydress.com/m-article-id-16.htm
The customer can return the items according to the policy.
In order to verify and resolve the delivery issue, would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Washington
1 review
6 helpful votes
Follow Charles H.
Unfollow Charles H.
Share Review
Report Review

Unbelievable poor quality, incorrect sizes, bad representation, poorly communication, Chinese cheap sewing, PLEASE DONT BUY FROM THIS SITE. GARMENT RIPPED AS I TRIED IT ON

Date of experience: December 29, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Charles,
Thank you for notifying us of your complaint.
We regret things did not work well for you.
We are here to assist you to resolve the issue you have mentioned.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/