Just wanted to share a horrible shopping experience I had at the Walmart Photo Center in Sartell, MN. Long story short I needed to go pick up 5 prints. I thought they were in my girlfriend's name so I initially gave them the wrong name, so it's partially my fault but this doesn't account for the experience I had. I ended up standing at the counter for a total of 31 minutes, during which time four different employees came over to ask if I've been help. I should have said "no" because apparently I wasn't being helped. I realized I gave the wrong name after about 5-6 minutes but the employee, who was a manager by the way, had disappeared in the back so I couldn't even tell him to correct it. I eventually managed to get another employee's attention who radioed him, yet he still never returned from the back (he never ended up coming back to the counter). After about 12 more minutes of me standing there like an idiot a different employee comes up and has me write the name the prints are under on a piece of paper. She then disappears for about 15 more minutes while I continue to just stand at the counter. A different employee eventually comes out and tells me that they're getting my order ready. They're getting my order ready? It was a one hour photo of 5 prints that was sent in two days ago! How are they just now getting my order ready? I was literally standing at the photo counter for 31 minutes, and the store was fairly busy overall but there weren't that many customers in the photo area. 31 MINUTES. TO PICK UP 5 PRINTS COSTING $4.20. Then to top it all off when I go to the front to pay I realize there's no price label on the prints. It's possible the woman back at the photo counter intended to give them to me for free, but if so she never said that or provided any documentation or anything to show they should be free. All she gave me was a brief, "sorry about that." So at the front I realize the lack of a price label and show the employee up there, asking her how I ring this up. She tells me I need to GO BACK TO THE PHOTO COUNTER, where I just lost 31 minutes of my life that I'm never going to get back. I tell her I was already there for over 30 minutes and it's just 5 prints. Could Walmart offer me them for free for such an inconvenience? Apparently not! Again, the total cost for the prints was $4.20. She insists I need to go back to photo to get the price label and I then spend another 6 minutes waiting for someone, during which time I touched the screen to call an associate 3 times before someone came over. Again, all I got the entire time was a brief, "sorry about that" from the employee who finally handed me the prints. It took an active, conscience effort not to scream, throw the prints, and storm out. I didn't realize how much Walmart Photo hates it's customers, so that was a revelation at least. One of the worst shopping experiences of my life.
Dear Tony,
Thank you for your feedback.We wish to apologize for the inconvenience caused.
Regard the delivery for your missing item, we are here to assist you to check the detail information.
About the quality and size issue, we need to verify it at first.
We are always responsible for our customers if there is something happen.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/