Sammy DressReviews 6,937
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So, I was pretty understanding when I first placed my order and their were items that were priority and regular shipping. My order got split into two parts; one that was supposed to be shipped by December 6, and the other one pending. Now, the first problem Ibhad wasn't the websites fault, but the shipping company. Part of my purchase sat in Singapore for two weeks. I had to finally ask for an update before I saw that they finally decided to ship it. Got the first part on Christmas eve. Everything was correct, so I was fine. Looked obline for an update on the second half of the order, and it says that its shipped, but I received no new tracking number or email. And now that I'm trying to contact Sammydress for the info on my second part of my order, I can't get ahold of them. Phone number is always busy and for some reason I can't send them an email. I'm getting just a irritated. I spent a fair amount of money. I want the stuff I purchased.
The quality is appalling. Totally different from the website. Wasted 150... DON'T MAKE THE SAME MISTAKE
Dear kuda,
Thank you for your message.We regret things did not work well for you.
About the quality issue, we would try our best to assist you to resolve it once the issue has been confirmed.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
WARNING: PLEASE PLEASE Do not order from the company. They are a rip off. I ordered a mens jacket. I paid for expedited delivery and it still took over a month to get. Once I finally recieved it the size was to small. It was a mens XXXL but it was the size of a childs XXXL. I inquired about returning it only to have them tell me that It was my fault that I ordered the wrong size because they had a size chart that I could have looked at before placing my order. Then I was told that it would be posible to get a partial refund after I took pics of the size and told them the measurements of what size I needed. But it would have to be reviewed to determine if I would be able to get a refund. Plus I would have to pay to have it shipped back to them. Of course that would still be money out of my pocket that I would be losing. Very poor customer service. Find another place to order from if you do not want to get ripped off. Just don't want this to happen to any one else. I am a single mother and really cant afford to be ripped off of $36.00 from some POS company.
Dear rebecca,
Thank you for your recent comment.We wish to apologize for this inconvenience caused.
About the size, while we try our best to offer the accurate size chart for customers to refer to. Please kindly note 1 inch = 2.54 cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Please kindly offer your valid order number so that we can check it for you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
PLEASE DO NOT USE THIS WEBSITE. THEY DO NOT SELL THE CLOTHES AS PICTURED OR ADVERTISED. THIS IS A FRAUDULENT COMPANY.
Dear TONY,
Thank you for your message.We regret that you feel like that way.
About the quality issue, we would try our best to assist you to resolve it once the issue has been confirmed.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Considering everything I'd read after placing the order I expected everything to be 8 sozes too small. The boots fit well, although they only came midway up my calf instead of to the knee as pictured. One item didn't come with the rest, but I got confirmation of the shipping for that item a day after the confirmation of the rest, so it should be here aoon. Do be prepared to wait until the longest projected shipping time, though, I was told 5-15 days and got it on day 16
I ordered 2 hoodies for my daughter for Christmas... didn't get them. Still checking on the tracking number states that it take 1-3 days to process but that was 2 weeks ago. This is my first time ordering from Sammy Dress. Probably my last. I just want to know where my stuff is or get a refund...
Dear Cheryl,
Thank you for your message.
Please note the popular items took more business days to process. Usually, the processing time can affect the dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
Total delivery time = processing time + shipping time, we need some time for processing, we hope you can understand it.
In order to check your order status, would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2 jackets and paid to have it shipped express in November. Its still not here over 35days later. Total waste of money it probably won't ever come!
Dear ggghjjj,
Thank you for taking your time to write this feedback.
We wish to apologize for this inconvenience caused.
In order to check your order status, would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I was very pleased with my experience with sammy dress. The variety and options are awesome and trendy. I received a few of my items sooner than usual, which as a pleasant surprise. I ddint get one of my items on time and the customer service was very reliable and helpful. The hoodie i got is my new favorite piece of clothing! I will definitely continue shopping at sammy dress!
Wigs, clothes & housewares. I ordered & received promptly! Love the sweaters, blouse (HUGE & FLOWING) & the decorative pillow covers. Did NOT like the black assymetrical dress tho... expected a stretch jersey material & it's a static slippery polyester.
Sammy Dress has great deals and great customer service. I really liked their products, they are consistent to what they have online. Although the shipping does take awhile but it's worth the wait.!
I was disappointed so many times with other overseas whole sellers, Sammy's was a pleasant surprise! I ordered an all lace dress, it showed up in the estimated time frame and actually looked like the picture shown. What I like best about this site in comparison to others is customers can upload pics of what they got so you can see how it really looks and have a better idea of what size you need (Asian sizes can be frustrating). For a dress under 10 dollars I could not be happier, washed it 4 times so far and it is perfectly intact!
I found Sammy Dress through a Facebook ad, and it was showing a Christmas sweater I just HAD to have. It was such a great low price, too! My item arrived before Christmas, fit perfectly, and was super comfy and fun to wear! I will definitely order from this site again!
My mum recently ordered 2 dresses for herself & a dress for my 2 year old niece and both are ridiculous. Both dresses ordered for herself are like binbags very poor quality & the dress for my niece is so thin it could probably be pulled apart, never again
Dear Mairianne,
Thank you for your message.We regret things did not work well for you.
Would you kindly offer your valid order number so that we can assist you to resolve it please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I would stay far away! It is NOT worth it! Bought two hoodies back in August. Haven't seen them. Haven't seen a refund I requested over a month ago... Anyone had success in getting a refund? I've never had such poor service! I tried calling the phone and it was useless as well...
Dear Isaac,
Thank your for your message.
We wish to apologize for any inconvenience.
We are always responsible for our customers.
We would be happy to assist you in this issue.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
The more I hear about human slavery going on in other countries, especially China, I feel guilty to ordering from a site like this. If the clothes are this cheap, why? I prefer to shop in my own country from now on so I hope I am not contributing to the problem. It took months for my order to arrive and I have wonder what's really going on over there.
Dear Michele,
Thank your for your message.
We wish to apologize for any inconvenience.
Please kindly note that the shipping times are reference only.
The actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
In order to resolve this issue in a better way, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I had to give at least one star in order to post a review... but believe me, if I didn't have to I wouldn't have.
DO NOT BE DECEIVED by the photos on this website.
The clothing you might (or probably will not) receive will absolutely look NOTHING like what is pictured.
This company actively masters the art of deception in order to lure new & potential customers. You wil not get what you think you have purchased. THIS IS GUARANTEED.
The items are badly made, cheaply made, the material is in no way adequate to wear, and the sizing is so off that you'd need to order a 4XXXL to sustain a proper fitting large sized top.
You wouldn't want to wear that top however because it will definitely appear to have been made by some back door slum that used bed sheets.
I'm begging anyone who thinks buying items from these scam artists to think twice.
This site should be shut down. Save your money... these people are laughing at all of us who paid them for absolute garbage.
I won; t respond to any pathetic excuse from sammy dress either.
Dear jody,
Thank your for your message.
We are regretful that you feel like this way.
We are always responsible for our customers.
In order to resolve this issue in a better way, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I had ordered me and my sister a shirt and we both loved it it fit great and will be ordering more stuff soon
I ORDERED 14 ITEMS FRO SAMMYDRESS THAT I FELL IN LOVE WITH. I SPENT $155.00 DOLLARS INCLUDING SHIPPING. I ONLY RECEIVED 9-ITEMS. OUT OF 14 THAT I ORDERED. WHEN I OPENED THE PACKAGE I SEE THE LOW BUDGET/ LOW QUALITY / THREAD HANGING/ POOR MERCHANDISE. THESE WERE FAMILY GIFTS. I RECEIVED EVERYTHING ON 12/22/215. WHICH I APPRECIATE. BUT ONCE I SAW THE MERCHANDISE YOU MUST UNDERSTAND I WAS NOT GIVING THIS $#*!TY MERCHANDISE TO MY FAMILY MEMBERS AS GIFTS. IT IS NOT SAME QUALITY THAT YOU SEE ON THEIR WEB. I WILL NEVER / NEVER RECOMMEND NOR ORDER FROM THIS FRAUD COMPANY AGAIN. BY THE WAY ALL THEY SAY IS " I APOLOGIZE" BUT THEY KEEP YOUR MONEY ANYWAY. PLEASE. PLEASE. PLEASE IF YOU ARE READING THIS, DO NOT NOT NOT ORDER FROM THEM. FYI...
Dear HECTOR,
Thank you your feedback.
This is not the way we do business.
We are always responsible for our customers.
In order to resolve this issue in a better way, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I have paid expedited delivery on 26/11/15 but up to now I haven’t received the shoes I've ordered.
Dear Maria,
Thank your for your message.
We wish to apologize for any inconvenience.
We would be happy to assist you in this issue.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I order 3 of Love Pink sweat out fits. They are not what they said at all. I cant find out how to send them back. If anyone knows please let me know
Dear shirley,
Thank you your feedback.
Thank your for your message.
We wish to apologize for any inconvenience.
Please check our return policy: http://www.sammydress.com/m-article-id-16.htm
It is the customer’s responsible to cover the return shipping fee and it is not refundable.
In order to resolve this issue in a better way, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Prom Dresses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Madison,
Thank you for your message.We wish to apologize for this inconvenience caused.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are here to assist you to check your other part of the order.
Would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/