Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Ordered jacket in November for Christmas... paid extra for shipping... didnt receive until afterwards! Quality was cheap... sized to fit a child instead of for a man... worst customer service lost my money on this crappy site! Beware...
I placed several items from this site and delivery is always on time. The prices are really good. The quality is also good. I bought a Nail Decorator Pedicure and Manicure Tool and it work like a professional salon one. The Hemp Flower Decorated Solid Color Knitted Visor For Women is so cute and perfect wear for winter. I love this site.
After seeing their ads on Facebook, I've now ordered 3 different times in the last month from SammyDress. Each time there were no issues at all. My purchases (a survival bracelet, 2 pairs of earrings, and a purse and sterling ring) all arrived very quickly and were *exactly* as advertised. The items were well-crafted - even better than I anticipated - and I've been very pleased with them. I felt the shipping was reasonable and I would recommend to anyone that they give ordering from SammyDress a try!
Using sammydresses for some time. Most of the things i bought where great, ok some where not my size but ok gave them somewhere else. Good prices and many choises. I think that the shipping cost is too expensive though.
My mom had ordered something for me for my birthday because my friend had gotten a really cute sweater from this website and i told my mom and she said okay so i picked out a few things that i wanted and then ordered them, and when i had looked on the website just now, it said 'Refunded' at what time did my mom refund it or she would tell me if she did. I don't think it is fair because we got them when they were on sale, so it wouldn't be so much. Yes i understand the company is in china and that it may take a while i knew that from the beginning and was totally okay with it. But when I had logged on to the website and went to my orders I saw that it read refunded and was astonished of how absurd it was. The order was 100+ dollars and I was really hoping for these things because i really thought these clothes were cute and for a really reasonable price. But I would still like to purchase them and not this be chaos, because Ive heard great reviews and i want to believe that i can get these things to and not pout about how others peoples orders went through. Please help :(
Dear Mary,
Thank you for letting us know your experience.We are sorry for the inconvenience caused.
About the stock and refund issue, we are here to assist you to resolve it.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I have to say so far i am loving SammyDress.com. Their clothes, handbags, shoes anything you can think of is very inexpensive and worth buying. Very reasonable prices and great quality of mostly everything i brought and i am loving it so far. Also their customer service is very great you have any problems they help you the best way they can to make sure your happy in the end, communication is a plus they respond very quickly to help you in need of anything. Overall this online clothing store is a must try and also one of my favorites :)
They said that they had the dresses that I wanted in stock but then they informed me that some of my dresses were not. They will not refund me my money only let me use site credit. They said that the order would be shipped to me within 15 days and it is past that time and I still haven't revived my order. The customer service is a joke. They don't answer any questions and they put you on hold for long periods of time. If i could i would give this company negative stars.
Dear Hayley,
Thank you for your message.We are sorry for the inconvenience caused.
About the stock issue, the hot sale item would need more time to process.
Please kindly note total delivery time = processing time + shipping time, we need some time for processing, we hope you can understand it.
In order to check your order status, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I saw the clothes online. They looked really nice and so I thought I would give it a try. I was very nervous about ordering online, but I loved the clothes when they arrived. They were good quality and looked nice. Best of all, the price was fantastic for what I got.
I have ordered from the website several times and have been pleasantly surprised with everything I have purchased. My items were sent to me quickly and at a great price. I was worried about how things would fit not being able to try them on but they fit great. I would recommend this site and will continue to purchase from here. Thank you
The quality is very bad, not the same as they show in the picture. It says it's cotton but it is not and the size too small. I am an asian size but the one i ordered it's not fit. I ordered 1 coat, two dresses all of them will go to the garbage. I just waste my money. To the one who own the sammydress please dont cheat people be honest. What you are doing will put you in bankruptcy.
Dear Sandra,
Thank you for your message.We are sorry for the inconvenience caused.
About the quality and the size issue, we need to verify it at first.
We are trying our best to offer the accurate size chart for customer. Please kindly note 1 inch = 2.54cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
This is a bait and switch company they product descriptions do not match the delivered products. You pay for express shipping and it gets there in a month. They want proof every little thing as they know the products they are selling is garbage.
Dear Jerry,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the shipping method for your order, we need to verify it at first.
We would arrange the shipment according to the customer’s choice.
About the quality issue, We regret things did not work well for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I have to say I was pleasantly surprised on the quality and the time it took to get my braided wig. After reading so many negative reviews, I definitely had to give a positive review on what they do right. I am enjoying my braided wig to the fullest. It is high quality and the picture does it no justice. Trust me on the wig, you won't be disappointed!
Ordered an item on black Friday. Didn't get shipping noticed until December 12th. Still haven't received item. Tracking information was fake. I don't anticipate ever receiving this item. Your better off paying a few extra dollars.
Dear Terrence,
Thank you for your recent feedback.We are sorry for the inconvenience caused.
We are here to assist you to check your order status.
In order to verify and resolve it, would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
This site is not to be trusted. You WILL lose your money!
I ordered three items, received two.
Sent 10 emails to the site with no response.
Contacted paypal because i paid with them.
sammydress.com offered me $6.00 to cover a $40.00 sale and paypal reimburrsed me.
DO NOT BUY FROM THESE PEOPLE!
Dear alex,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
We are always responsible for our customers.
We are here to assist you to resolve the delivery issue.
Please kindly offer your order number so that we can go ahead.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
So I ordered some clothes from SammyDress (order #: M**************) before the Christmas holiday on Dec 20th using the expedited shipping service. I have still not received my order which is now over three weeks late. I have tried to follow up with customer service by opening up tickets but I keep getting redundant messages that don't make any sense. I have no way of following up with SammyDress concerning my order.
I was informed by friends that this website was a SCAM and didn't believe it. I feel I should warn future customers not to deal with this site.
I have now escalated my claim to PayPal and I hope they will resolve this issue. If you are reading this review, please don't make the same mistake I did. Save your money and most importantly, your sanity.
Dear David,
Thank your for your message.We are sorry for the inconvenience caused.
We have checked the detail for your order issue and we have already resolved this issue through our ticket center.
We have also sent you new messages to follow up the issue. Unfortunately, we have not received your reply yet.
If you can reply us, that will be grateful.
Look forward to hearing from you soon!
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
Avoid these like the plague. My order never arrived. They gave me a 4 month runaround full of platitudes, before I spread the word on review sites and they eventually refunded HALF of my money less P&P. Horrible experience. No idea where my delivery went and there is no tracking. I notice that this site has a very similar name and bad reviews as NastyDress.com. They must be linked?
Dear Mark,
Thank you for your message.We are sorry for the inconvenience caused.
We are here to assist you to check your order status.
Please kindly offer your order number so that we can go ahead.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered xxl sweat pants and two tops over the holidays. The shipping was about accurate.It took almost three weeks for delivery. The products where absolutely horrible. The material is so thin and cheap I would not expect it to last more than two washes. The sizing is so inaccurate I ended up giving the clothes to my 12 year old 150 pound nephew. Do not be suckered into the cheap prices you are definitely getting what you pay for, which is cheap garbage.
Dear Brian,
Thank you for your message.We regret things did not work well for you.
About the quality and the size issue, we need to verify it at first.
We are trying our best to offer the accurate size chart for customers. Please kindly note 1 inch = 2.54cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
These people should be held accountable for the money they've sold from people. They got 200 from me. Never received anything from them. And you cannot get a hold of them. It's a bunch of bs
Dear SUSANA,
Thank you for taking your time to write your review.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are here to assist you to check your order status.
Would you kindly offer your order number so that we can check it for you please?
We would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Takes 3 months to get the dress... and it looks like a 4 year old constructed it out of tissue paper. Plus the measurements are NOT accurate on the site. Overall, just don't do it.
Dear Nikki,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the quality and the size issue, we need to verify it at first.
We are trying our best to offer the accurate size chart and quality product for customers. Please kindly note 1 inch = 2.54cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
All I can say is "Garbage" what a wast of money. None of the stuff looks like it does on the site and would not fit my 10 pound dog let alone my Wife or I. Half the order has not even arrived yet and I'm not holding my breath that it's going to show up or change my opinion.
What a waste of money...
Dear John,
Thank you for notifying us of your complaint.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Also about the delivery for your remain items, we are here to assist you to check it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
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Dear Renda,
Thank you for your message.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
Regard the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/