I ordered items in July 2015 and still have not received my order. Found out part of it wasn't shipped and the other part was sent back to them by DHL. Requested a refund numerous times and they keep giving the run around. Regret not reading the reviews beforehand.
I purchased a few items from this website. When they arrived the material was not at all as described. The pad on the bra, midas well not have one! The size is also not close as what they advertise. When attempting to contact them to return item, they made up every single excuse possible so that I can't return the items. DO NOT SPEND YOUR MONEY on this site or items. You'll regret it! (and I selected 1 star cause i had to)
Dear Helda F.
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Please kindly forward us your Order Number and please feel free to contact us http://support.sammydress.com/?lang=en
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. If a system or process is broken, we fix it... and try our best to fix the relationship with any affected customer.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best regards
Sammydress Customer Service
I recently ordered my partner some shirts and a pair of cuff links from Sammy Dress, they arrived fast to New Zealand, they were good quality and fitted my partner perfectly (I always order a few sizes bigger as their sizing is small). I recommend this site :) happy shopping everyone.
I was pleasantly surprised by www.sammydress.com web site services. I received the order after only 14 days of waiting. I did not expect to be so beautiful things I 've ordered them. Sammydress have fashion clothes, shoes and accessories and high quality. Prices are exceptional. I recommend all Sammydress!
I was disappointed so many times with other overseas whole sellers, Sammy's was a pleasant surprise! I ordered an all lace dress, it showed up in the estimated time frame and actually looked like the picture shown. What I like best about this site in comparison to others is customers can upload pics of what they got so you can see how it really looks and have a better idea of what size you need (Asian sizes can be frustrating). For a dress under 10 dollars I could not be happier, washed it 4 times so far and it is perfectly intact!
Why does it take so long for something to process? Last time i ordered from this site i received a jacket for my wife but the jacket was 2 sizes too small, even though the tag said it was correct. Not to mention it took almost a month and a half to show up at my front door. I gave it a second shot and its been almost one month for one item to process with no change.
Dear Shane,
Thank you your feedback.
We wish to apologize for any inconvenience.
Please refer to the product size chart before you place order for it.And 1 inch = 2.54 cm.
Total delivery time = processing time + shipping time, we need some time for processing, we hope you can understand it.
We would be happy to assist you in this issue.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please?
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I just recently made a purchase with them for a swimsuit. I paid for the expedited shipping because I needed it for a trip this month. I ordered it on the 4th of April and got it 2 weeks later. I did not know that the items are shipped from China so I was a little leery about that. I would suggest they have a better tracking system for their customers but they did respond to my inquiry and gave me the exact link I could use to track my order. I may consider shopping from them again.
I have placed many orders with Sammy Dress ad my experiences with them have been, on the whole, very favorable. It does take awhile for an order to reach me but then I guess that can be expected since they come from so far away. This last order, I did have problems with though. I rec'd it alright but there was an item missing and they never informed me which they should have. I have to send two emails asking where it was before I got a response. I wasn't happy. Only time I ever had a problem.
I found Sammydress one night and ordered 5 things, 2 shirts, 2 pants, and a sweater. All 5 things were exactly how they were shown on the website and honestly exceeded my expectations because of how cheap the prices were. There delivery time was quick too. I used expedited shipping and my order was here by the end of next week, which was understandable because i ordered it on a Saturday which is not even a business day. The one tip of advice i must offer to anyone reading this review however is to pay close attention to the sizing of there items. There sizes are smaller than american sizes (which is probably were you're ordering from) so be sure to use there size charts and adjust for that.
This site is AMAZING! I've bought a lot of things from hair accessories, to jewelry, to clothing and I've always been satisfied! My most recent purchase were couple rings for my boyfriend and I and we love them! I will shop here again!
Ordered on 11/03, credit card was charged immediately, and order has been "processing" ever since. Tried to message customer support, and never got a reply. Order number MM**************. First and last experience with this company. Very disappointed. Terrible customer service.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please kindly check it and we will gave you a solution soon.
I bought few items from this website and paid 35% of the overall cost in expedited shipping. I has been over 14 days; my order is still marked as processing. It is not even shipped out yet. I try to contact them by phone; at first, the line was busy. I tried and tried, it rang for a few times then it goes to a voicemail that has no greeting; so you cannot even determine whether you've gotten the right number or not.
This is so frustrating! Never Again!
This is such a scam!
Dear Miguel J.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Due to the delay delivery of our supplier, we could not schedule the shipment of your order before, if it’s too late for you, please be rest assured that we will full refund you, if you still need to buy, please place a new order.
Would you mind sending us your Valid Order Number or email address or ticket number? We would offer you a better solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
SammyDress is pretty fantastic in regards to selection, price, and quality. I did shop on Aliexpress for a while, but I find SammyDress is way more responsive to questions, shipments arrive faster, and is a thousand times more reliable than 90% of Aliexpress clothing stores.
While Sammy's doesn't always ship your entire order in one go, they do let you know that via email. After that, if they cannot fulfill the order, they typically offer a replacement or store credit. Considering the vastness of their website, I can always find something pretty close to chose from.
Sammy dress is an On Line Chinese shop. I had a good experience with shipping, everything arrived within a month. My second order was also a free shipping one. My shoes were unfortunately half a size smaller, this was a bit disappointing, i contacted them and they gave me back 20% refund on the store, or offered 10% on my credit card.
The two shirt i bought were as espected, compared to the price, nice fitting.
Perls earings were very nice, as shown in advertisement.
I would recommend this website because it is awesome! I found cute stuff for a great price. I'm from Illinois and cannot find stuff like this and especially not for their prices. I would just say make sure you know your measurements on cm to best tell if something will fit you. Their sizings are different than the USA. Also, the shipping takes 7-25 days or business days, something like that. The jewelry is very bright and beautiful as well :) I love this site! Totally worth it!
"I started shopping from Sammy Dress almost a year ago, and overall my experience has been good. Their prices are very reasonable and I definitely recommend purchasing from them. I also like how you can earn spending points when you make positive reviews but if you give an unfavorable review they work to try to resolve any issues to make the customer happy. I will continue to order from Sammy Dress in the future. I have so many things I am excited to add to my wardrobe."
I ordered and was charged for an item months ago, yet I haven't received it yet. Telling you this is a waste of time. You have enough bad reviews about this company to know that they are crooks. This the kind of behavior that makes people wary of the WWW.
I ordered some items months ago and only received half my order, still waiting for my jeans, it's now been 4 months. They also took more money than I agree to pay as my statements will show. Sammy Dress are FRAUDS... "Do Not Shop here people" you will get ripped off and not receive all your order. The clothes are really poor quality and the sizes are a joke way too small! Do not waste your money on these frauds! I've sent numerous emails for a refund and still no reply. You suck sammy dress, you should rename your website "SAMMY FRAUDS"
Dear Larissa,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I found this site by accident, ordered a few items. Then I read the bad reviews and wondered what I had done, but orders arrived (have done 2 so far) and everything fits perfectly, the site has a wide range of items. I will definitely be ordering from them again.
I received the items the other day and I think they are really pretty! Nice for the price too. Only issue is there was a little plastic white thing (perhaps when molding) that stuck to on the earring. I was able to pull it off though and it looks good.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Renee,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please tell me the order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/