On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wonderful and helpful! Amazing clothes and even more amazing prices. My new favourite site to shop!
DO NOT SHOP ON THIS WEBSITE BECAUSE THEIR CLOTHES ARE WAY TOO SMALL AND IT IS BEING SHIPPED OUT OF CHINA. THEREFORE, YOUR SHIPMENT WON'T ARRIVE UNTIL A MONTH IN A HALF LATER. IF A PRODUCT IS VERY CHEAP AND NICE LOOKING, YOU SHOULD APPROACH WITH CAUTION
Placed an order 5 weeks ago. Has not yet been shipped. It is still supposedly in processing. I have submitted 2 tickets which were ignored and then seemed to be deleted! Beware of a very suspect company...!
I ordered two bathing suits on April 17th 2014. They have arrived today which is June 7th. They are way too small. I even used their size chart to help me decide which size was best for me since they have Asian sizing.
I waited so very long to receive product which I cannot use. This is very disheartening. I will never order from this company again.
I ordered shorts leggings and a dress from them. They emailed me saying the dress was out of stock and i cant get ahold of them to get a refund for that. The shorts also showed up looking nothing like the picture and having no button holes! The leggings to say the least are crappy and the wrong size. Ive tried numerous times to contact them and have gotten no response! Stay away from this website!
Thank you for your review, and we are very sorry for all the inconvenient we caused.
Regarding your order, we have sent you an email, please kindly check it and we believe we will solve all the problems for you there.
Please submit help tickets in our website if you have any other probelems. We are committed to assisting every customer at any time
I didn't check out this site before i order, but since i like their products and the reviews on their site so i decided to order from them.
Let me start by saying that i ordered over $700 worth of clothing and shipping stated that it will be 6-8 days but after a month i still haven't receive my order and with many times of contacting them with no response, i decided to contact paypal to get my money back.
You would think that with the order like that they would be on the ball with the shipment, but i guess just like every body said, this company sucks $#*!.
I have to agree that doing business with the chinese is risk, and i believe the chinese is not really great at honouring their words but this company is just simply stupid.
Thank you for your review, and we are very sorry for all the issues we caused. Regarding your order, we have full refund to you, please kindly check your account about this.
I ordered $70 worth of items on May 16th. I have asked several times about a shipping number and they supplied a shipping number that can not be tracked! I have sent several emails, filled out a form on the "support center" tab (which by the way only works sometimes), and called the US phone number which is busy... go figure! I want to know when I will receive my items. If not, I will definitely be contacting Pay Pal to cancel. A complete scam... buyers be warned!
I love sammy dress i wish i found it sooner, the items are nicer in reality than they are in the pictures, it takes a little while to arrive but its worth the wait and it did arrive when i was told it would no delays or anything :)
Ordered a super cute white lace dress to wear for my high school graduation on 5/15/14 order #M**************. I paid over 3x the price of the dress for expedited 6-8 business days shipping so it would be here in plenty of time. I graduate tomorrow and have still not received my dress. I've called 5 times and sent 3 emails and no one has gotten back to me. I didn't pay with paypal so I can't cancel the order and get a refund either. WORST CUSTOMER SERVICE EVER. Do NOT use this site!
Thank you for your review, and we are very sorry for all the inconvenient we caused. Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
I would give this company a zero if I could. I placed on order on 5/5, today is 6/4. I hadn't received any email saying my order had been processed or shipped, and since it's been almost a month and had yet to receive my items I contacted them. I tried the live chat. At first I swear I got just a computer automated response, even though a name popped up and said I was chatting with an operator. I asked a question, and I got at least 20 automated responses that had nothing to do with what I asked. I then asked if "Kevin" was even a real person. After a while I finally got a response. I was told all of the items in my order were out of stock, and would I please change them to something else. Seriously?! I never got an email saying they were out of stock. You shouldn't be able to order items that are out of stock or that can't be shipped within a reasonable time. That's just disrespectful to your clients, and bad business ethics. Very disappointed. He then told me my order had been cancelled, and I should get a refund shortly. I have yet to receive that as well. When I logged into their site immediately following our little chat, it stated the items had been shipped. I think this company is a fraud. Order # MM**************
Thank you for your review, and we are very sorry for all the inconvenient we caused. Regarding your order, we have full refund to you, please kindly check your account about this.
I have ordered jewllery from Sammydress and been issued and with an order no. MM************** Ref No. CN*******9942 with no tracking no to trace my order. I received and e-mail with all this details two months ago and was promised my order be delivered in 12 to 25 days. Sixty days is gone and have not yet received my order. I am trying to get hold of Sammydress to no avail. Please help. My e-mail address is - *******@vodamail.co.za
Sammydress, Rosewholesale, Rosegal, Choies, and more, all the same company from China
They are scamming online shoppers. They steal photographs across the web from real designers then make incredibly horrible knock offs. That is "If" you get you order at all.
You will find there is no way to get through to customer service, bogus email and phone numbers. The only replies are canned responses, and then nothing.
I have filed a dispute with paypal, but I will still not get back the 28.00 for shipping or the nasty surprise of 37.00 for taxes/duty all for a 34.00 order.
A total of 99.00 spent learning a lesson not to shop from China
Your company is scum! How do you sleep at night knowing your company rips people off All the time!
You go to work and hear the same horrible complaints all day long. I bloody hope they pay you well for your deception.
There service sucks I ordered a jacket for my boyfriend and it came almost a month later and I paid to have it shipped sooner than 7 to 25 days then I get the jacket it looks nothing like the picture I submitted two tickets and still no response they are very unprofessional and shop at your own risk it will always be something wrong with the orderI also ordered a handbag in yellow they sent me a rose color hand bag and I work as a health care provider so it slipped my mind to contact them because im constantly busy they didnt exchange it or refund me my money I was so stupid for even trying to give them another chance sammy dress sucks and the customer service should all be fired
I ordered a bikini from this website. It was only about 16 dollars, including shipping, which is usually the price of just ONE piece here. Luckily I read reviews that were NOT on their website because they do not allow negative reviews. Basically, I was given advice to order up in size. Well, I tried. I ordered an XL when I usually wear a M! Even THAT was too small! The XL bathing suit it about a regular S in the US. I thought I was playing it safe, but even that wasn't good enough. The top fit perfectly and since bikini tops here usually range around that price anyway, I'm not even going to attempt to return it or contact them. When they say it's a 50/50 hit or miss, I didn't know it would literally be 50/50 (top fit perfectly, bottoms were made for a Barbie, AND the drawstring in the bottoms was completely out of it, no way to put it back in). At least I got HALF of what I paid for. Positive thing was- I actually received it in a little over two weeks. I do not recommend this site if you aren't willing to gamble with your money.
Love this site! They have really cute clothes and for a great price!
"I love shopping at Sammy Dress. The prices and quality of products are awesome. Customer service is very helpful with questions and always respond quickly. This is one of my favorite online places to shop."
Lovely shop with beautiful clothes. They didn't have all the products I wanted, buy they sent the clothes they had on stock really fast. Nice experience! I will buy again!
My wife order an handbag on april 29 it arrived on may 21 but the wrong color and nobody will respond back to us we tried on line chat; ticket support and calling on the telephone; so I guess we will lose money on it sell the one we received at flea market for a couple of dollars; then we will stay away from sammydress they just want to sell their products they do not care how they treat any of their customers
Thank you for your review, and I am very sorry for all the things. Regarding your order, we have gave you a solution in the email, please kindly check the email and we will solve all the issues for you soon.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Thank you for your review, and we are very sorry for all the inconvenient we caused.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.
Please submit help tickets in our website if you have any other probelems. We are committed to assisting every customer at any time.