Dont ever bother considering to purchase from this website. I made the mistake of trusting this website. The majority of my items looked nothing like what the pictures showed. The quality was so poor you couldn't give the clothes away. The sizing was a total joke! A pair of jeans I ordered which were supposed to be an au8 wouldnt even fit an 8yr old! A zip broke straight away on another pair of pants. Not to mention HALF my order wasn't sent! When I tried to contact sammy dress I got no response after numerous emails! Finally after 4 weeks they responded stating that the other items weren't in stock and they would refund the cost of the items! HELLO... what about the $200 I paid for shipping... wouldn't you refund half of that also?,, this website is a TOTAL SCAM! Dont waste your time or throw your money away!
I bought boots and they charged 16 for shipping and sent them wrapped in cheap paper no box. They were destroyed. They offered me 8 dollars on a 34.00 dollar order. They were junk. Don't order.
Dear Darlene,
We have reviewed your case with attention.
First of all, we would like to extend our apologies for this situation.
I can only imagine your frustrations regarding your items and delivery issue.
You are still a valuable customer to us, please rest assured that we will do our best to make it up to you.
Please accept our apologies for this communication and please consider our solutions:
1.We have taken immediate actions with our related staff to make sure such issue does not happen again.
2.We have refunded you in full already. You can check it in your PayPal account.
We sincerely hope this can set things right.
Please rest assured that we will keep improving our service.
Furthermore our team has already contacted you in the ticket to follow the issue. To respond to us please sign in your SammyDress account and Click " My Tickets ".
We look forward to hearing from you soon.
Sammydress Customer Service
http://www.sammydress.com/
Sammydress is the best website for clothes I have ever visited. They get bad reviews sometimes because of the shipping times, but what people fail to understand is, they are based in CHINA. It will take a bit longer for items to be shipped to you. But, trust me, it's 100% worth it. As long as you DON'T PANIC and let them get your order together you will not have any problems. If something goes wrong they will refund you. The key is communication.
I only shop at sammydress now. They have clothes with designs that can not be bought over in the U.S.
Sammydress has beautiful clothes for cheap prices, yet they are also of very nice quality. They constantly update with new clothes every day, unlike U.S. webstores which updates every few months.
I highly recommend you shop here. The customer service is amazing as well. They reply in 24 hours, and love to address whatever problem you have. I've spent 1000$+ on sammydress and I have never been disappointed. If you are looking for gorgeous clothes for cheap that can't be found anywhere else with a bit longer ship time, you HAVE to shop here!
"I am very happy with Sammy Dress because I have been able to find all the styles of clothing that I like to wear on a daily basis, easily and affordably. I dislike shopping in stores. This has made it simple for me to dress myself. I've been able to find what I'd been looking for, both in design and also material. Almost everything I've bought from them is of great, lasting quality. I've noticed that what I tend to wear daily is what I buy from them. I have plenty of clothing options now without having had spent a ton of money, or going anywhere. Some of the items I've purchased are of very, very nice quality. It's quite surprising sometimes! I've also gotten the nicest swimsuits, nicer than expensive ones I've bought in stores, that are the exact styles and colors and sizes I want. I am a petite woman, so I'm also grateful for the way their clothing is sized. I have bought from Sammydress many times for a bit over a year (I believe) and will probably continue looking at their website for new things.
Also, for those of you who noticed that shipping time takes a while, try this:
1) choose expedited. It's usually not much more expensive, and I've noticed those orders will arrive within 1-2 weeks.
2) Buy in multiple orders. It should end up costing the same anyway. Just divide up the orders. It will make it easier for them to package it. They'll arrive much more quickly."
After ordering the same Mens coat TWICE, the second in a 2X, it still does not fit a 125 pound man. These are youth sizes, but they advertise as MENS. I could not measure him as it was a gift. I figured at least a 2x would fit. Sammydress knows that the cost to ship it back is not worth spending EVEN MORE money. So you just get Ripped Off. DONT GET RIPPED OFF LIKE I DID. BUY AMERICAN MADE. Update January 26,2016. As I said, the cost to ship this stuff back exceeds any amount of money I am willing to spend with this company again.
Dear Customer,
Thank you for your message.We are sorry for the inconvenience caused.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
I've read bad and good comments about SAMMYDRESS, and I think everyone talks on how it went for them it's not the same for all, for me it has been a great experience overall, of course I've gotten some stuff a bit late but I always try to keep contact with their support center, and this mainly happens when the item ordered is out of stock or in a production process, they've always asked me if I need a refund (I always use PAYPAL) or if I would like to exchange my item, also I tend to ask the stock status of the items I'm interested in before making my order.
I've placed nearly 70 orders on sammydress and all my costumers have been glad with what they've received, I've also orders stuff for me from time to time, and I will keep buying from this site because there's always good stuff you can find.
I placed my order on Nov 7th 2014, never got a confirmation number or any kind of information about my items. I finally wrote to them and they said it was still processing. A week later Nov 26-28th my items were "shipped". Til this day, I still have no idea where all my items are. All of the tracking numbers say the same thing, "Shipment Submitted" no where bouts of anything else! I am soo furious with this. HOw the HELL does it take over a month for my items to get to me? WORST SITE EVER! NO TYPE OF COMMUNICATION ON PRODUCTS OR ANYTHING! YOU GUYS $#*!ING SUCK!
Dear Christa,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, we want to offer my sincerest apologies to you for the issue.
Would you mind to tell us your order number so that we can check for you, OK?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Sammydress Customer Service
I have ordered from Sammydress two times now. At first I was skeptical because their products are so cheap and it sort of seemed too good to be true. However, I decided to give it a try anyway, and I have been happy with my overall experience.
Firstly, I live on a tiny island and was very happy to find a retailer that would ship to me. The shipping time is about average for other sellers that also ship here. Their items are quite cheap, but I've been happy with the things I've ordered although I would recommend extra care with regard to sizing. Measure yourself and read the reviews! I always try to include the type of material in my reviews as it is not always specified. Some things I ordered with stretchier than I thought, some had no give at all.
The quality of their products is worth the price. It is cheap, and in that way you get what you pay for. I've found the most success with ordering t-shirts, leggings, and other casual apparel.
I have had good experiences with Sammydress customer service. In my opinion, this has been their greatest strength. When I have contacted them via e-mail I've always received prompt responses. On a few occasions the items I ordered were out of stock and I was given several options to choose from about how to proceed including a full refund or in-store credit. I opted for the latter.
Overall I had a good experience with this site. Everything is cheap, and you can find really good deals. Some items are low quality, but overall still worth it. I enjoy the site and the mobile app is nice also. I will mostly likely order from them again.
Wow! If only I read all the reviews just a minute before I purchased! I would have turned my head in another direction! SMH... I purchased two items and both was too small. As a Matter of fact both was so cheap looking and poorly stitched, while trying to put the dress on the gold asscesory in front of the dress popped off with ease while the stitching on the bottom of the dress unraveled right before my eyes and the swimsuit had a wire coming out of the bust part! FACTS: For Sho you get what you pay for! How do you purchase an item NOT one but TWO sizes larger and still end up with both items way smaller! NEVER AGAIN IN THE HISTORY OF MAN KIND will I EVER purchase from this sight again! Very disappointed! The dress I purchased was to be worn for my birthday bash I'm having in a couple of weeks. I'm extremely HEATED about the outcome. Lesson learned NEXT...
Dear Cassaundra W.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve this problem.
Please understand that we are more than willing to assist any customer. That is why we are always here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I am real. I order from many sites with inexpensive clothes to test and be able buy way more. You get exactly what you pay for. About 50% of the time I'm pleasantly surprised because the quality exceeds my expectations. But i read the specs and material and reviews and customer photos help so much in deciding. The material is cheap in most cases but what do you expect for under $10? I did a test order to see what i was dealing with. Shipping did take some time and a few things were out of stock but they sent them to me when they restocked. If you put "refund all items not in stock" they did refund my money on more than one occasion. For the most part they are great inn my book and i will continue to order from them. I just know that "one size" don't fit me and i usually order a size up depending on reviews. Im 5'7 135 pounds. I've ordered clothes, shoes, accessories and purses and the boots and purses always are better than expected. I have about 5 sites i consistently order from and Sammydress is definitely one of my favs. I've had great finds and some disappointments on all the sites. But i know what I'm dealing with as far as prices and quality and order accordingly. And leaving reviews does give you points for money off your next order. And i give honest reviews. If i don't like it, you'll know. The most common complaint is shipping time. But they can't control customs so it's really out of their control. But i do wish they would tell you if items were out of stock. Small orders are better on the shipping charges too.
Hello, i buy every month 2 or 3 times from Sammy Dres, and I want to say that I`m more than satisfayed with all the items. I`ordered Dresses, shoes, coats, and accesoires. The quallity is amaizig good, and the Price allsow. I`ve told to al my friends that sammy Dres is my dream came true. It`s verry easy to order, it takes a Little longer until U have the products but it worth every penny :)
I already have mentioned before about the poor and worst service of sammydress. Then these guys contacted me promised they will ship my order and provided me a tracking site and ID. I can never track my order. It always says unable to track. They are just fooling around. When ever I ask for my refund, they will just send me a tracking no bull$#*!. Worst service... GUYS PLEASE NEVER ORDER ANYTHING FROM SAMMY DRESS. FRAUD COMPANY.
Dear arti g.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you so much for your kind support in our work in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
You guys have LIE continually, I've paid for jackets on Dec 2,2016 and STILL HAVE NOT RECEIVED MY MERCHANDISE!. SAMMYDRESS FAKE TRACKING DEPT, GAVE ME FAKE UNTRACKABLE INFORMATION AND THE PACKAGE, STILL HAS NOT ARRIVED!. I HAVE CONTACTED EVERYONE AND MY HUSBAND WORKS WITH LAW ENFORCEMENT AND THE FAKE NUMBER LISTED IS A FRAUDULENT PERSONAL NUMBER! WE ARE IN PROCESS OF FILING A LAW SUIT, CONTACTING ALL THE ORGANIZATIONS REGARD INTERNET FRAUD AND ETC. CUSTOMERS DO NOT BUY ANYTHING FROM SAMMYDRESS.COM
IT FRAUD!
Dear customer,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the tracking number, please make sure that you have purchase one when you checked out for your order. Please kindly note that the tracking number is offered by the shipping company and it is an option for customers to trace the status of the shipment.And it is charged by the courier company.
We are here to assist you to check your order status.If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I was a little worried about ordering based on some reviews I have read but I really wanted a few things so I gave it a chance. I'm so happy I did, I did pay for expedited shipping, tracking number and insurance. Three of my four items arrived in about two weeks all three were exactly what I expected from the pictures good quality at a great price. I ordered my items a little big, again because of the reviews I had read and I wish I had just been true to the size conversion chart that they offer because it would have been perfectly true to the size on the conversion chart so now my items are a little big, but that was my My fault. I contacted them about the last item they said it was on backorder, and said I could wait or order something else or get my money back but their customer service responded to me with in 24 hours but usually within 12, and were very helpful, I chose a replacement item and it was sent out within 12 hours as well. I will absolutely order from that site again without hesitation!
Ordered some things and received a month later after paying nearly $20 for EXPEDITED SHIPPING and I only received half my order cause the other we're on back order and I was told I had to wait three weeks for them to come in not including how long it would take to ship! Got the wrong sizes from them and I could return anything caus their website was not letting upload pictures to send them tags. I asked for refund two weeks ago and have yet receive my money. Never again!
Dear Melissa,
We are so sorry to hear that you have problem with your order.
We are willing to check more details for you just hope that you can tell us your order number. Please rest assured, we will solve it for you to your satisfaction.
The stock statues is changing all the time as we have so many orders every day. We just need time to update the information on the website. Sorry for the inconvenience.
Best Regards
Customer Service
Ordered two shirts one is very small the other is a rag to wash the car with. I also believe they upcharge the freight charges.
When I complained of their poor quality items they did not reply.
Thank you for your review, and I am very sorry for all the things. Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Sammydress.com is a jewel of an online store for any fashionista! If you like shopping at the cheap little Asian-run boutiques that may be around your house (ex: Fashion Q, Fashion Moda, you know what I am talking about!), this site is definitely for you. All of the items are very low cost, and when you factor in shipping and divide it per item ordered, you still end up paying less than you would've in the local stores.
Of course, every business has issues--shipping can take a while since the company is in China, it takes some time to clear customs and whatnot (my order took about a month). I would suggest NOT ordering from this site if you need an item by a certain date! Also, there are times when you will place an order and find some of the items went out of stock before your order was fulfilled, and you are contacted by message to either choose another item, or apply for a refund. It can be annoying, but I have never found it a problem because I usually have items on my Wishlist that I can replace the out-of-stock item with:)
Quality of items varies on the item, but I have found a lot of fun little pieces that were well done. I definitely suggest giving the site a try!
Can I just say that sammy dress is a $#*!ing joke. Im about to have this website shut down. Its rediculous, a scam, and they take your money. Horrible website that will be shut down fairly soon.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
I just received the package. Very nice little dress, nice fabric and hangs nicely. A little short, but still looks great! I will order a bigger one next time!
The website is very user friendly! Easy to browse for what you are looking for! I love I can save items into my favorites, to buy later. The site is very clean and well organized--making my shopping experience easy and FUN! Prices are GREAT very affordable! The shipping prices are a little high--and the timing to get the package is a little longer then I hoped for --- but other then that I WOULD RECOMMEND THIS SITE TO ANYONE!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.