M**************
I placed my order on 02 Feb. It's still has not been shipped. It stipulates 14 days delivery and I still have not received my parcel after almost one month. I have sent a couple of wickets asking when my items will be shipped, but no response. I will be removing myself from their subscription list and no longer purchase from this "sammydress" sight.
Cute clothes, right? I thought so too. I ordered a package on October 4,2013 and it is now December 5,2013 and STILL no clothes. Everytime I call to ask about my overdue package, the representative seems to not understand me. I've called over 10 times to resolve this. Finally, I've just asked to get a refund of my $33 (including shipping fees) and they agreed to give me back my money for the PRODUCT, but claimed to not be able to give me back my money for the SHIPPING. I'm basically only getting $19 back.
Not worth my time.
Dear mikayla m.,
Thank you for taking your time to write the review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced.
For our customers who choose the Flat Rate Shipping option, please note that this may require a longer time to ship than the other shipping methods. Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time.
We normally cannot refund the shipping fee and the insurance as they were paid to the shipping company which can never get back. If you insist to get a full refund. I can help you to do it. I would appreciate if you could tell me some information for your order. I will check it and help you about your problem.
Thank you again for bringing these matters to our attention.
Kindly
Rona
Sammydress Customer Service Manager
USA: 909-581-9508
support@sammydress.com”
Yes i have responded several times. When you order something and pay all of that shipping charge and have to wait for over a month to get your merchandise and then have to wait another month to get a dress ridiculous. Please refund my money and shipping charge for the dress. THANK YOU
Dear Herbert F.
Thank you, we always welcome feedback from our valued customers.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
Would you mind sending us your Valid Order Number or Ticket Number?
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I like this shop, I have a few things from them, and must confess, that are good. I like the material, and still are the same, even I washed them in washing machine, plus look the same as the pictures.
Hello officer, as suggested by you, sammy dress is one of the best shopping online. I've known sammy dress through a friend. At first, i've spent nearly 50USD which is not regretable. As per the condition, the orders arrived at my place exactly as per the mentioned number of days which is a good sign of the work that you people are doing... Hats off... the quality of the clothes perfect. Size suitable. Hope sammy dress continue doing good job and am sure many people will be coming towards you all. Purchase will still going on at sammy dress by me. Again good performance... keep it up!
Don't order anything from this site it's a scam you will never get your money back! I wish I saw these records before I placed my order as I see that this company has ripped off a few people now u just pissed off the wrong costomer. I want refund not necklace and if I don't get a response from customer service I will report Sammy dress to the better business bureau and make my complaint to your head office. Now I have no out fit for christmas you are a bunch of Grinches
I will report you!
Dear Lisa，
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2 t-shirts of the same style, different colors. They just arrived. The style is nothing like the picture, the whole bottom is missing - I ordered the size by the chart and it would not fit a 12 year old girl. Nothing like the picture! The material is thin. So disappointing. Don't use them, it is a real rip-off!
Dear Cathy，
Thank you for your message.We regret things did not work well for you.
About the quality and size issue, we are here to assist you to resolve it.
For more detail information, please contact us and we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I couldn't help myself when I came across the clothes on SammyDress. The prices seemed too good to be true, even with postage, so I decided to take a gamble on a couple of my favourites and hoped for the best. I was pleasantly surprised when, about 3 weeks later, my order actually arrived. Better still, the dresses were better quality than I had anticipated (for the price) and, though they ran a little smaller than I had hoped, they actually fit pretty well.
I was so pleased that I placed a second order -for a few toys for my son, and a stocking filler ring for hubby- and they all arrived within the specified time frame as well.
I've found their customer service to be fairly helpful, even if the English is a little stilted, and overall I'm quite the happy customer.
I was nervous to order due to all of the negative reviews of this site but the price was right so I figured I would order 1 item just to try them out (even though there were half a dozen things I really wanted).
I ordered a swimsuit online on April 30th, I just received it today. I think that's pretty fast shipping considering where they are located.
The bathing suit is made sorta cheaply but that's expected with the price, I just wanted it to last this season. I ordered it in an XL, a size larger than things I would normally pick up here in a store, because the reviews said it ran small. When trying it on it didn't go so well, the torso is VERY short and I have a short stature so I was disappointed. It does not even go high enough to cover my breasts.
Overall I am very disappointed with the suit however, due to international shipping costs it is not worth the money to send it back and try again.
Order # MM**************
Dear Sarah M.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
We are always more than willing to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
It would be very nice of you send us message here, you can provide email address, order number, phone number, transaction ID, any clues would bridge the communication between you and us.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress is a very affordable website with nice products. Shipping on my order was hassle-free and my order arrived before the estimated shipping date. I would order from Sammy Dress again and I would recommend the site.
I have purchased several orders from SammyDress and have been pleased with the merchandise and company. The items I have bought were stylish, swimsuits, dresses and more. They were also very affordable. I really loved the selection of items on the website and the options to look only at specific price ranges. The customer service department has been very friendly and efficient any time I needed assistance. I look forward to many future purchases from them.
I saw a necklace on another site for $30, but thought it was a bit steep. I later found it on another site for $17, and it was sold out. I then found the same necklace on sammydress for $6 and bought it right away, along with a bracelet (for $3). The prices were amazing, shipping was free, so I didn't expect too much, to be honest. But I was so happy with them both! I will 100%, no doubt shop here again.
I have Purchased a few products from this website. The choices are great and the quality too. And the prices are very affordable. I plan to buy more products from this website and i would totally recommend it everyone.
I love shopping at SammyDress. When I first saw their prices, I almost couldn't believe it, but after I received my first pair of beautiful earrings in the mail, I was hooked! I have not only ordered jewelry from them, but dresses and false nails as well. I have always been very satisfied with the products I have received because they are very good quality. Their customer service is excellent, and whenever I send them a ticket or a question, they usually respond within 24 hours. I have made several orders from them already of jewelry and dresses, and I always get compliments on them when I wear them because the pieces are very unique. I always receive my orders within the estimated 7-25 days they list on their website at checkout, and the products are always in excellent condition. SammyDress is great for my closet. I am a very happy returning customer!
Dear Sammydress customer service
If you are so willing to help why would I and hundreds of others like me are posting these reviews? Did you not read my review and others?
If you want to help give us our refund for your poor quality clothes. This is my order number M**************
Dear Shellean S.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind giving us one more chance and help us to confirm the quality issue? Please be rest assured we would give you a just solution.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love sammy dress website. I have a good experience with sammy dress website regarding the quality of products and customer service. Infact all its products are quality based. Although it is online doing shopping but due to its high efficiency and quality products it is better than doing market shopping. I definitely appreciate the business with sammy dress website.
I recently purchased a dress for my toddler and she loves it. The dress fits perfectly. She wears about a 2t so we got her a 90. The shipping was right on time. It came within 15days. Minor stitching issues, but nothing that a pair of scissors can't fix. I love it.
Sammydress.com is a really good website. They are so cheap and they often give you discount coupons so your orders will get even cheaper! I have had no problems with my orders (I have already recieved two of them, and I am waiting for two more). The shipping does not take a long time. The products that I have recieved (clothes and jewelry) has really good quality for the cheap prices. I am very satisfied and I would recommend this website to others. Since a lot of items are one sized make sure you measure yourself to see if the product fits you before buying. So far I have not got any problems with the website and I love it!
In the past couple of months since I have found this site, I have place about 7 orders. I like the fact that I can find unusual styles. I am a very individualistic person who doesn't like dressing like others. The quality of the clothes for the most part is exactly what you pay for it. But with that said, I only like to wear the same outfit about 3-5 times and then gift it. So this works for me. Sizing is a bit off. I usually wear a 12-14 US, but I order between an XL-XXL from SammyDress depending on whether it is a top or bottom piece as I am somewhat bigger on the bottom. The most prevalent downside is the time it takes to receive my order. I hate it. It can be anywhere from 2 weeks to 6 weeks. So if you see something you want, go ahead and order it long before you may need it.
Thx
Dee
I did finally receive my purse and am happy with it and my necklace but since the dress is a very pale imitation of what I saw online (thin, sheer material that in no way looked that sheer in the picture) I simply wouldn't recommend buying clothing from sammydress.
Dear staci,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
"As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.