Saks Off 5th

Returned an item late December 2021. Return shows received January 4 2022. Now nearly February and two customer service calls later still no refund. Had to contact my credit card to file a dispute

Horrendous! They charged for my order and I never got it. I have called more than 20 tines and no one knows anything or willing to solve the situation, not even supervisors. First and last time!

I bought serveral itels online. Somehow their system used my old address from 8 years,

When I called them, they apologized and asked if I wanted a refund. I told them that if they can retrive the items from the old address and send to me, I would be OK. They put me on hold, told me that they called FedEx, and my packages would be delivered to the correct address.

A few days later, I got an email that stated my issue was resolved. When I asked them how it was resolved, they said it was already delivered to the wrong address, and there was nothing they could do.

Several email exchanges later, I still do not have my packages or a refund.

I should mention that while thier support team is incompetent and dishonest, some of their merchandise is not bad, and when they have sales, you can find good value

Stay away, I bought a few items, and some of them never arrived, I was told that I will get a refund for the item that did not arrive and I ended up getting charged double and never received the item, when I call them they tell me it's in process and customer service are very rude and disrespectful people that keep talking and don't let you talk, supervisor is never ever available, I called twice total time hour 40 minutes waste of my time and I'm honestly extremely pissed off, I will never ever shop from this company again even if they had 90% off sale

I am a fan of Saks Off Fifth but they have lost my packages, sent the wrong things, and taken forever for refunds but my complaint is their website. The prices change minute to minute, and I have been trying to submit an order for a week to no avail. The prices keep reverting to FULL RETAIL and I have to refresh to get the real prices, and then it won't accept a current code. It's so frustrating and unprofessional.

Received an email offering an additional 40% discount off Meira T jewelry on top of the already discounted price shown on the site. Went to the site, added the item to the shopping cart and put in the code: 24HOURS in the promotion box only to get a pop up window telling me the promotion wasn't valid.
Called customer service and was told to try to buy it again in 1 hour as the site would be updated. Tried again and same result.
It's all just a fake promotion in the hopes of generating traffic to their site without any intention of honoring the promotion prices.
Here's one customer they don't have to worry about ever again.
Signed,
Burned in Texas

I recently placed an order with Saks Off Fifth and unfortunately, the experience left much to be desired. When I noticed that an item was supposed to be 25% off, I called customer service to have the discount applied. To my surprise, I was told that my credit card information was incorrect and that the order needed to be placed again. Despite giving them the same card details, the order was charged without the promised discount.

I then contacted customer service again, hoping for a resolution. However, I was met with disappointment once more. The representative informed me that they were unable to refund the difference and instead offered a mere 10% discount on my next purchase. This response seemed inadequate given the inconvenience I had faced. To make matters worse, the situation escalated to the point where I had to spend over an hour on the phone, speaking to multiple supervisors.

This entire experience has left me feeling frustrated and dissatisfied. It's disheartening to encounter such poor business practices and customer service. I expected better from a reputable company like Saks Off Fifth. It's my hope that they take these concerns seriously and work towards improving their processes to provide a more seamless and customer-friendly shopping experience in the future.

Let me tell y'all that Saks Off Fifth is PITIFUL AS F*CK! When I tell you within a week I have spent well over $1150. WHY do they DELETE purchases, STEAL points, and DO NOT give you your CORRECT reward status. I would NEVER recommend Saks Off Fifth to my worse enemy. They CUSTOMER SERVICE SUCKS! They're going to regret losing my business. Because once I receive my Versace slides I will NEVER SPEND another cent with Saks Off Fifth! DEFINITELY BAD BUSINESS!

This company has gone to the dark side and is running a full scam ring! BUYERS BEWARE! I am a luxury consumer and have never had any trouble with any department store. The Off Saks Fifth shipping department is running a full luxury scam and is super corrupt. Please read their Instagram reviews and the complaints from MULTIPLE CUSTOMERS about the scams they have pulled on other customers like me. They are sending customers who place orders the wrong item, then denying the return and not refunding them their money. I never expected this kind of scam to occur from a name like Saks. I thought it was an honest mistake, but after reading all the reviews its obvious this is some corrupt scam! DO NOT SHOP HERE

Placed an online order never received one of my items and its been 3 weeks. Keep calling customer service and LIES are being told. One rep even told me she called the store it was shipped from and that check my tracking number in 24 hours, THAT WAS 4 days ago. Called today and the representative told me that it was never shipped and it would take 31 days to get my refund. EXCUSE ME? It didnt take 31 days for you to take my money and keep lying to me.

This was my first and last time ordering from sale off Fifth. I tried ordering two pairs of shoes for a wedding, so I could try them on and decide between the two. The first pair - which I liked more - was cancelled after the order had gone through. No worries, things happen, I ordered from Nordstrom Rack. Once both pairs arrived, I tried them on with the dress I was going to be wearing, and ultimately decided to return the pair I'd ordered from saks.

The entire process was a huge pain - the only store near me refused to accept them as they were closing down. Fine. I print out the return label, pay the $9.99 return fee, and ship them off. Today I find out my return has been rejected, and the shoes sent back to me, do to them being in "unsalable" condition from use.

To be clear, these shoes never left my bedroom, and were tried on maybe twice. I called customer service but they were unable to do anything for me, despite me looking at a brand new pair of shoes. I have never in my life had a return rejected, as I am extremely careful with clothes and shoes I'm not sure I'm keeping yet. While the deals are good at Saks, I can't run the risk of purchasing from them again.

I ordered from OFF5TH in December and in February. Both times they promised to do a $10 price adjustment on each order. I received an email approval for the first price adjustment and a verbal approval on the second ($10 SHIPPING THEY CHARGED THAT WAS SUPPOSED TO BE CREDITED FOR DAMAGED ITEM IN PICTURE) and neither were applied. I escalated and sent verification on the one approved by email after numerous phone calls and it was denied again after being told and emailed an approval. How pathetic is it when a company lies to a customer and then screws them out of promised $10 price adjustment twice in 3 months. Never will I do business with these liars and thieve again!

I've received the worst customer service I've ever had from your store without saying I haven't received my refund still and everytime I call to ask for it they hang up on me I'm extremely bad and do to the poor service I don't see myself buying again from the store therefore I need my money now and prepared a real good apology from all of the inefficient agents and supervisors I've talked to and have not only given me and honest answer but hang up on me when I'm claiming my money that's only going back and forth I'm tired of all these nonsense!
This message was sent to their email and I'm still waiting for the response
I never received the order

Don't buy anything from this store unless you absolutely know how it fits. Their customer service is awful - I was promised the full refund because two items of the same brand in a swim suit fit differently although it was the same size - HE lied and never gave the full refund - no CS people to get a hold of now. TIME FOR BBB