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Stay away, I bought a few items, and some of them never arrived, I was told that I will get a refund for the item that did not arrive and I ended up getting charged double and never received the item, when I call them they tell me it's in process and customer service are very rude and disrespectful people that keep talking and don't let you talk, supervisor is never ever available, I called twice total time hour 40 minutes waste of my time and I'm honestly extremely pissed off, I will never ever shop from this company again even if they had 90% off sale
DO NOT SHOP AT SAKS off 5th ( online)
I bought 7 items a week ago ( received only 3 items) all 3 wrong items - the package says my name and address and inside the package. The invoice has someone else's name and order, I called to let them know so I can ship back this order and ask them to send me my items. - Customer service is very rude and not let me talk, she was speaking the whole time and cutting me off
They cannot send my items but they can give me a refund 15 days after I take the wrong items to the USPS store
The rest of my shipment is coming in 10 to 17 days which did not say that when I made the order
-I asked to speak to a supervisor and I was put on hold for 42 minutes and did not get to speak to one because they are extremely busy, I bet a lot of people are complaining about the horrible customer service
I was upset and told them that I want the whole order to be refunded and I do not want any of the other items/but of course customer service told me that cannot because the items are in process even though they're not shipped yet/still in process
My advice is stay away from this horrible company and customer service, however, I've always had good experiences at this store, but will never ever shop online even if they have 90% off
Kuda S.'s review of Saks Off 5th earned a Very Helpful vote
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I ordered four items but only received 3. I contacted Customer Service for an investigation and...
DO NOT EVER SHOP AT THIS STORE AS THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!...
