Saks Off 5th

My order was delivered to the wrong city &address on 11/16 I live in Fairburn but item delivered in Newnan. I've called Saks of 5th several times trying to get a refund or help in locating my package. On 11/16 they said they had to do an investigation that would take 15 business days even though they could clearly see that their carrier(fedex) misdelivered the package. I was offered a partial refund but I declined. On 12/1 I was told that I would get a refund on 12/4(the 15thbusinessday) but today I got an email stating that they have decided not to approve my refund so I have no refund and no products? I called again and after several questions including if I used a credit card to make the purchase and a 30 minute hold I was told they reconsidered and my refund will be issued in 15 business days. I decided to dispute the charge with my credit card company and will never shop with them again

I placed 2 orders 1 day apart, first order arrives and misses one item of 9, I file a complaint and within 24 hrs the claim gets denied because in the past I've returned too many online orders. (kept a lot too, but didn't matter) So when the second box arrives, I videotape myself opening the box, from the 4 items, only 2 were there. I file a complaint, send customer service the video and to my surprise they denied the claim. According to them, they contacted the warehouse and say they picked packed and shipped all items, so no refund.
I'm shocked that this can happen in the US and needless to say I'll never order/buy from them again. I filed a claim with the credit card company and if that falls through I'll file a case through small claim court. How can this company get away with this? SCAM AND FRAUDULENT COMPANY

They sent me the WRONG SIZE dress. I ordered a size 0 and was sent a size 10! ZERO to TEN.
When I called the customer service, the process was long-winded (I had to send a picture of the product, etc - what for? They need proof that they screwed up badly) and they explained that they use FedEx to pick up the product. It was such a waste of time. Or if I won't be home for FedEx pick-up (which I obviously would not be), I can pay for return postal myself and get returned later (after I provided all the documentation to show what I spent on postal).
Thankfully, I registered with ShopRunner and I didn't need to do anything with Shoprunner - I just needed to print my return label online. Should have just done that from the start without reporting their mistake. Stay away!

No doubts, that there is a very little amount of people in ouw rodl who can afford themselves to wear branded clothes, because it seems to be very expensive. Of course I tell about famous brands like dior, chanel and other similar clothes from french fashion house. Nevertheless, I have decided to acquire some branded clothes in order to have something branded in my outfit and wardrobe. I applied to this company and I spent enough time to acquint with the assortment. Anyway, I managed this task and ordered some clothes which were delivered pretty fast. Guess taht I will apply here once again.

I ordered a pair of Ugg slippers on November 14,2017. It's now 12/29/17 and I still do not have the Uggs! I plan ahead and order early so that this never happens to me and what does Saks do? My attempts at emailing them were futile. It took the company forever to reply to just one email in which they were extremely cocky and not helpful in the least bit. My item has been sitting in Nashville TN since 11/16/17 according to tracking. Customer service via Saks was rude and not willing in any way to compensate me or even RETURN MY OWN MONEY that they've had since 11/14/17, yet I still have not received the product that I paid for. Stay away from Saks. This is absolutely unacceptable. I'm sticking with Nordstrom and Nordstrom Rack. Impeccable service, EVERY SINGLE TIME. I'm also reporting Saks to the BBB. Beware.

I bought a belt and tracking info said it was deliver by USPS and they left it in the garage, I never got it, this is a business with no garage. I purchased another belt because I really wanted it and i got it. When contacting Saks off for the first belt that I never got they said that USPS said it was deliver and that they can't honor the claim, I followed up with an email and two more calls to saks off, but couldn't resolve anything. I don't think is faire that I had to paid for the first belt that I never got with no refund. I definitely wont buy from saks off again. Horrible the way they do business.

Ordered Effy Ring and Fedex delivered a package with an empty Effy Ring Box! Customer service refuses to refund! Unbelievable rip-off of the highest order! DO NOT SHOP HERE!

So I order a $1000+ package and gets stolen. I file 2 claims with them that end up being denied. They refuse to refund me or send me a replacement. They rely on a FedEx delivery picture that doesn't even have an apartment number on! I call them so they file a claim with FedEx so I can at least be refunded, but NOTHING! They're helping with NOTHING! My package is lost, my money is lost and even my mind is lost with their stupidity!

Be ware I purchased a diaper bag from this store only to find out that it was misrepresented and was a preowned bag after I paid for it. I tried calling to cancel 2 minutes after I purchased it at 1:39am only to find out they were closed. I sent an email at 1:39am to cancel and reached out at 7am to speak to a customer representative after holding for 30 minutes I was told to give them 24 to 72 hours to cancel. This was 4 days ago I am still waiting on my refund. I called yesterday to follow up the representative refused to transfer me to a supervisor. I until 15 minutes after. My item hasn't been shipped and my credit was charged, I still don't understand what is going on. It seems like a scam!

If there's negative rating. Will definitely not give a 1 star. They don't deserve it.

Placed an order of $300 CAD egiftcard, before I placed the order, I asked to representative via online chat (name Keisha)

She confirmed I will received a $50 CAD egiftcard and was advised that I can place the order on phone as well.

Right after I purchased, I found out I was NOT able to use the gift card online for Canadian order. And was NOT able to use via phone order as well.

One customer representative on phone even told me, no refund, you can use it when you fly to Toronto/Calgary... (where there's a Saks store)

What a joke...

AND, I was told I am NOT qualified for the $50 CAD bonus gift card as well. Because it's not in USD.

Mind blown...

This Keisha from online chat really should reflect yourself and stop misleading customer and wait customers time and money.

So does that phone rep who told me to fly to Toronto in order to be able to use the gift card in store... speechless..

I placed the order through https://www.saksoff5th.com website. The amount was $133.36. The order was for KARL LAGERFELD PARIS Snakeskin Embossed Leather Slip On Sneakers. I had received two left shoes instead of the right and left pair. Moreover, both of these left shoes were in a defective condition. The defects include broken zippers. The sneakers came in a plastic bag, without original shoe box. I returned these snickers and what was especially frustrating and even offensive that instead of getting a refund, I got a letter stating that the item was not in salable condition.

I did an order online on December 4th and I received only 2 items out of 3 and after 8 phone calls and 15 days of waiting to do their investigation they didn't refund my money.

Do not order from Saks if you are overseas, spent nearly gbp500 on a chocolate diamond, eventually arrived after the birthday but it was nothing like the website, tiny poor quality diamond and not chocolate, looked used and dirty. Returned item and after several months and many chases, received purchase price, I had been chasing them for UK Custom duty as they returned item to USA from UK but finally after many chases and 6 months, they stated cannot help, its up to you!
I thought US customer service was good, but not in this case!

Tried to purchase a shirt. Shirt had more than one price and the clerk rang up the higher price. Assistant manager did not attempt to take any responsibility for the error - even suggested the price had been tampered with. Next time you're in the store, check how many items have more than one price and be prepared to pay thei highest price and be treated badly. I choose to shop at businesses with integrity, and to be treated with dignity and respect. I choose not to shop at Saks off 5th at Opry Mills

I ordered a runner and a 9X11 rug. I received the runner and a 5X7 rug. The 5X7 rug was returned to them. I was told my 9X11 would be shipped out when they received the 5X7. All I received back was another 5X7! I went on vacation the day after for 10 days and came back sick. It was so much trouble getting the first one returned that I kept the wrong size and learned a hard lesson. Always check for reviews with a company before doing business with them. Never again SaksOff5th!

I gave one star because I had to give an overall rating but they deserve 0. I ordered a jacket and for weeks their website said the order was in progress. When I called no one could give me an update on if and when my order would ship. After a few weeks I asked that the order be canceled and they said they would cancel it but never did. This has happened twice and my bank can't cancel the purchase since it wasn't charged but in the meantime the order remains in progress and I cannot get Saks to cancelm it. A supervisor was to call me back but never did. This is the worst customer service. I don't know how they stay in business. I don't want the jacket to show up in 6 months and get charged and not be able to return it. I will never order from them again and I suggest you don't either.