Saks Off 5th

Did not receive one of the two items that I ordered that was supposed to be shipped in the same box. It was over a $100.00 item and it was missing. My credit card was charged, soI called customer service. After speaking with the representative, I asked for a replacement and she said they were out of the item. No surprise there! I then asked to speak with a supervisor, and was left on hold for such a long time, that I called back, and was put on hold again. I finally gave up and called the credit card company and refuted the charge. I will never do business with this company again!

Why there is no 0 button here! Undoubtedly the worst online shopping experience of my life and i do mainly shop online. Where do i begin. A promised discount that never worked. I went to the store and they said you have to contact online but the email and phone number provided didn't work and bounced back accordingly. Chain of emails where everything is automated and the same questions asked thousands of times and 50 new cases with new references created each time so there is never a coherent chain of communication to fall back on. It's been 3 months and i am still waiting for a pathetic 20% off for a damaged belt that I cannot use and fixing it will cost me a 100 bucks if it ever happens. Oh and they kept saying just call us after mentioning hundreds of times that i am in the UK and that's not an easy thing for me. They are the absoluuute worst! I still cannot believe this is Saks and not some dodgy little scammy website!
Hasmik Hovian

I have ordered some items which were sent to me split into two separate shipments. The first was delivered to a different address by a parcel company called PCL, and they provided a picture proof of the box by a house door which is not mine. Suspiciously now the picture is no longer available on their website. I provided a picture of my own front door and I expected then the issue and refund to be a no brainer. Instead I have been gaslighted and stalled and promised calls back, and "will look into it"s etc for over five weeks. I emaiIed, called numerous times, contacted them via twitter, but I was finally forced to make a claim with my Credit Card company and I suspect that this was their hope all along. I am dismayed because I liked the price/quality of their products and I was planning to purchase again in the future.

I ordered a bracelet sets since February 28th never received the items called about 3times to get my refund never received no refunds they send emails to the seller never got a replied this is the worse experience I will never shop there.

Really Really bad service for costumers buying online and over the phone, Every rep. Tells you something else, They keep knocking down the phone, And after you finally place your order they cancel it again,

I bought a pair of slippers and followed the size chart from their website, the slippers arrived and were way too big, I returned them using the enclosed shipping label only to find out that they deduct the shipping charge from your refund, what a ripoff, and furthermore there is no place to leave a review of their product on their own website, what a joke, the customer service person I spoke with seemed completely unaware that I might be upset that I ordered a clothing item that didn't fit and was charged for returning it. Now i have no way of giving another customer a heads up by leaving a review, I will never purchase another clothing item from their website again.

I ordered TomFord sunglasses for Father Day. I spent almost 159 $. Sunglases didnt delivered! I got empty box! I immediately called customer service.The representative told me that he opened a case and just told me a number without even sending me a confirmation email but wanted me to write it down only. He also added your company will investigate this and get back to me 10 to 14 business days with the result. As a customer why do I have to wait for this long for something that is NOT mistake? Why is it so hard to work with this company? This was a Father's Days gift and they failed to deliver the item.

First of all, don't ever purchase anything online with this company. If you have issues with your order, make sure you call them. Do not email customer service, you will not get a response until you remind them, again, Once they do respond, your problem will not be resolved as they will respond with something that doesn't have anything to do with the problem that you had in the first place. After reading these reviews and a customer not receiving her refund after returning her item, I wouldn't dare return the items I ordered. Basically, if you order online, you're taking a RISK! Lesson Learned! They lost another customer. TERRIBLE COMPANY!

I'm usually do not write any reviews, but this experience was the worse one and unexpectedly upsetting. The 1st fact that to prepare the order of 3 items took over a month to ship. 2nd fact it was delivered somewhere but not to me. 3rd fact is that regardless of the facts u r presenting or even filling the police report will required to pay ur lost package in full. There is no store credit for the lost package or reimbursement of the purchase. Would never try again, bcs cannot allowed myself to pay for the package I would never recive.

This is by far the worst experience I've had while online shopping. This place is a clown house from top to bottom. They lost my first order, then refused to refund me until an almost month-long investigation. I paid again for a new order only to receive a used, dirty item that wasn't even the right model of what I ordered. Their solution is to pile another investigation and for me to order again for the 3rd time! That's a scam! STAY AWAY FROM THIS PLACE!

I shopped at Saks Off Fifth in the past and it was ok, but my last experience is terrible. Turns out they don't have control over the items they sell (which might be a new thing) - they are a marketplace platform just like Amazon where separate sellers sell their products.

I emailed and called 4 times and they are not able to help me. All they say is that they can email the seller and ask a question. What? If I wanted to shop from some unknown questionable source I wouldn't come to Saksoff5th. Basically, they are unable to cancel my order and return my money and they are also unable to provide me with any details or new ETAs for the items to ship or to be delivered.
This is the last time I shopped here.

Similar to my recent review of Bluefly and Belle & Clive, I received a knock-off Furla bag from Saks Off 5th. Poor quality leather, cheap lining, bad stitching and "Made In China" tags in the bag; for $200 and a name like Saks, I expected better. I was invited to write a review for the bag on their website, which I did, but it hasn't been posted. Their return process seems easy; there was a return label included in the package, and I'm fairly confident that the return will be processed with no issues. However, I am most displeased that Saks is selling cheap knock-offs of name brand items and passing them off as designer goods. I'm not interested in the name and having something that looks like a good Italian bag; I look at name brands for the quality they should provide. If I want cheap, questionable leather bags made in China, I can get them for $35 at TJ Maxx.

Awful disgusting customer service
Order: *******
Package never shipped even Fedex said that they don't have the package.
I paid 250 dollars for a pair of Valentino sneakers and No refund No package!
This Saks Off Fifth Company should have gone out of business long time ago!
Zero amd unexciting customer service worst than Macys They treat their customers like trash and hang up the phone.
Do not shop on Saks fifth Avenue and Do not shop on Saks Off Fifth they will steal your money.
Stay away they will scam you for sure

Never ever shop at Saks Off Fifth. I was supposed to have a package delivered on Dec 1 and did receive an email from TForce, the delivery service, that the package was delivered. It was not. Checked with the doorman all the rest of the day and the package never arrived. For the next month I was calling customer service to no avail. They insisted the package was delivered even though the picture was not my lobby and not my building. Obviously it was delivered to another building by mistake and will not accept responsibility or accountability. TForce is incompetent and inefficient service. I will never use saks off fifth again. Ever.