I bought a pair of slippers and followed the size chart from their website, the slippers arrived and were way too big, I returned them using the enclosed shipping label only to find out that they deduct the shipping charge from your refund, what a ripoff, and furthermore there is no place to leave a review of their product on their own website, what a joke, the customer service person I spoke with seemed completely unaware that I might be upset that I ordered a clothing item that didn't fit and was charged for returning it. Now i have no way of giving another customer a heads up by leaving a review, I will never purchase another clothing item from their website again.
We apologize but as a 3rd party the hotel rooms we sell comes from various hotel suppliers. If a room is popular it can get sold out in minutes causing another order to be cancelled depending on availability. Our team will definitely try to rebook the same room for the guest but it will depend on availability. If a hotel cannot be chosen then a refund will be honored to the guest. Thanks.