I've ordered from Bluefly four times now; the most recent was my last. The handbag and shoes I bought my first two orders seem to be fine, are of good quality and appear to be genuine. The most recent handbag wasn't exactly what I wanted, so I went through the website to return it. It seems pretty easy; click on Return, choose a reason, and print a pre-paid mailing label.
I had another handbag on the way from Belle & Clive, a partner company to Bluefly.com with the exact same mailing address and warehouse location. When the handbag arrived (brand name Furla), it was obviously a knock-off. The dust bag was wrinkled, badly-printed cotton. Some of the tags had been removed; obviously someone else purchased and returned this bag. Worst of all, there were two tags inside the handbag printed with "MADE IN CHINA." Furla is an Italian company, and it had the "official" Furla Made In Italy metal tag attached at the zip pocket. The quality of the lining is poor, the stitching is bad, and the leather is of questionable origin.
I have again initiated a return, this time to Belle & Clive, and am awaiting my refund. I would say buyer beware; you might get genuine items, but you might not, and a LOT of people have had to fight to get their returns honored. I'll update my review if the return is completed.
UPDATE: 4 May 2015. I have received two messages through SiteJabber, a phone call and two emails from Bluefly in response to this review; I was told my first return had been received and that my account would be credited in the next 3-5 business days. I checked my account this morning and the full amount minus shipping fees (about $15.00) has been refunded. I'll update when the second refund is processed. I still have concerns about the company, but they are honoring their return policy.
UPDATE: 11 May 2015. My second (and final) return was processed and the full amount minus shipping has been refunded. I don't plan to shop at Bluefly again, but they did honor their return policy, and for that I'm grateful.
Hi Jenna,
Again, we sincerely apologize for your experience. Your feedback is very valuable to us and we'd like the opportunity to make this right. A Bluefly member reached out to you earlier last week to follow up about your order. Please let us know if you have any questions, we'd be more than happy to help. Thank you. - Bluefly Team