Janice P.

They sent me the WRONG SIZE dress. I ordered a size 0 and was sent a size 10! ZERO to TEN.
When I called the customer service, the process was long-winded (I had to send a picture of the product, etc - what for? They need proof that they screwed up badly) and they explained that they use FedEx to pick up the product. It was such a waste of time. Or if I won't be home for FedEx pick-up (which I obviously would not be), I can pay for return postal myself and get returned later (after I provided all the documentation to show what I spent on postal).
Thankfully, I registered with ShopRunner and I didn't need to do anything with Shoprunner - I just needed to print my return label online. Should have just done that from the start without reporting their mistake. Stay away!