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stuart F.

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1 Review by stuart

Saks Off 5th

  • Saks Off 5th

“Poor customer service”
10/7/18

Do not order from Saks if you are overseas, spent nearly gbp500 on a chocolate diamond, eventually arrived after the birthday but it was nothing like the website, tiny poor quality diamond and not chocolate, looked used and dirty. Returned item and after several months and many chases, received purchase price, I had been chasing them for UK Custom duty as they returned item to USA from UK but finally after many chases and 6 months, they stated cannot help, its up to you!
I thought US customer service was good, but not in this case!

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