Saks Fifth Avenue

Purchased $135. Glam glo. They dont have the PRUDUCT...refused to give a refund...it's a scam...buyer beware!

I am a 49 yo nurse who works nights and I am a longtime customer of Saks. I have bought and returned many things over the years, so this entire ordeal came as a complete shock to me...Going forward, I returned a clothing order valuing $336.00 to Saks.com using the FedEx shipping label Saks.com provided me with through their return link. I gave the return package to a FedEx driver Monday, July 31st. It was August 5th that I finally reached out to Saks.com, when I never got a refund and saw that there seemed to be a problem using the FedEx tracking numbers from the label Saks issued me. Several of the Saks agents I have since spoken with, contacted FedEx where they were informed that the label & tracking numbers were invalid. Each Saks agent assured me the package was insured and a refund was on its way. It's now been several weeks without them issuing me a refund and this morning I received a generic form letter from Saks.com that my refund was "not approved." I have emails of proof, that I was promised "in writing" a full refund from a Saks agent, as well as an email between a Saks agent and FedEx, where it is clearly stated that the label itself was "invalid." This has cost me a great deal of time & energy, as every Saks.com agent I have spoken with has assured me that the package would be written off as "lost" and that I would be issued a full refund within 15 business days... only to have a generic "Saks does not approve your return" email sent to me at 4am this morning. Saks now says it's FedEx's fault for not scanning the package, while FedEx says it's Saks's fault for issuing me an "invalid" label, both leaving me (the customer) paying the $336 cost for lost item. From a customer standpoint, I have wasted countless hours trying to resolve this with Saks & FedEx agents. This is an absolutely horrid way to treat customers. Nordstrom carries many of the same brands / items and I'll be shopping with them from now on.

Great shoes, easy to navigate site. Timely delivery. Very pleased. Lots of negative feedback made me skeptical, however I will purchase again.

Placed an order. It never arrived. Will not refund my payment. Non existent customer service.
Don't even think about shopping Saks!

I recently purchased a pair of Valentino boots for $1853. 44 CAD from Saks. I attempted to make this purchase online on the Saks Canada website on three separate occasions but the website would not let me check out due to a "technical error".

The first time I was told that the currency settings on my computer were wrong and that is why I couldn't check out. This was incorrect, all my settings were configured properly, I had the CS agent walk me though it step my step. Out of frustration I decided end their conversation with their customer service and purchase the boots elsewhere. Sadly, but couldn't find them so I sadly returned to the Saks website two days later to make the purchase.

I received the same technical error upon checkout. I tried on my mobile, on a different computer and in a different browser and it still didn't work. I contacted customer service and they told me they were having server issues and to try again in an hour.

A few hours later I tried again only to get the same error. The customer service agent told me to try on a different browser, after explaining how many different ways I tried to make this purchase she finally agreed to complete my check out.

When I asked if they would wave the $25 dollar express shipping fee as a sign of good will for all my trouble they refused. On a nearly $2000 item Saks was not willing to give me free express shipping even though it took multiple conversations with their CS team and unnecessary time out of my schedule to make a purchase because their own technical issues. Worse yet, no one seemed to care how complicated this process was and it appears as though they aren't taking any steps to fix it in a reasonable amount of time.

This is not the luxury experience, this is not customer service and this is not what I would expect from Saks.

I used to enjoy shopping at Saks but now their customer service (in store and on website) and technology are abysmal. I placed an expensive (to me, at least) website order five days ago. Tracking from the order confirmation email shows a label was created but not shipped and says the the item will be shipped WHEN IT IS AVAILABLE even though it showed as in stock when I ordered it. I clicked a customer service link on the order confirmation email that led to a web page that says ACCESS DENIED. So I went directly to the Saks website and looked up the order status and it had NO RECORD OF THE ORDER. I contacted customer service via chat and I was told that the order shipped and I have to wait 10 DAYS if I have not received the order to REQUEST A REFUND. The representative could not address why tracking show that is hasnt shipped at all, that they dont have the product in stock, and their website has no record of the order. If you want to tie up funds by ordering from Saks and risk an uncertain outcome go ahead and shop there but I dont plan to in the future. (I tried uploading some screenshots to support this review but received a message that the images need 300x300 pixels. I dont know how to correct that, sorry)

They will not let you know what company they use to ship and proper tracking information if something is misdelivered they will not refund! So to be safe DO NOT ORDER ANYTHING ONLINE!

Never honored the promotion and cashback on Rakuten. Will not shop there next Christmas and forever.

I ordered 2 pair of boots. One was delivered and I waited at home all day on 9/25 to receive the other pair. I got a notice via email that the package had been delivered even though you have to buzz my apartment in NYC to get into my lobby. The notice from their delivery company called T-Force (not listed as one of their shipping vendors on the Saks site FYI) said it was delivered to the door man and there was a picture of a generic brown box but the address label was blurred. I don't have a door man so I went downstairs to the lobby and the package wasn't there. I notified the T-Force immediately and they said they would look into it. I made the mistake of saying I don't have a doorman so when I looked at the tracking info again it no longer said delivered to door man it said delivered to the lobby and there was no longer a picture of the box, it's just a black square. Saks will not let you file a claim until 7 days after it's missing so I waited the appropriate amount of days and then filed the claim that I never received the boots. SHOCKER - they denied my claim and said they would not issue a refund or replace the boots. I called and opened a case with customer service so they would contact T-Force (a shipping service I've NEVER even heard of) and SHOCKER #2, I called back after waiting the 48 hours they said they needed and was denied again. Now I have paid $134 for a pair of boots that I never received and have zero recourse. To me - that is fraud, to them, that is clearly just business as usual and profit over service and delivery of goods to their customers. I will be contacting my bank to dispute the charge, but have no desire to file a case since I know I will spend more than the cost of the boots to do so. My satisfaction will come from never spending another dime with them and knowing that Karma will eventually catch up with their shady policies. I hope this doesn't happen to anyone else. Buyer beware!

My husband purchased a pair of diamond earrings for me in the UTC Sarasota store for Christmas. Although very beautiful, they were misrepresented with regards to the carat weight. Yeva, who sold the earrings to my husband claimed they were two carats. However, when we had them appraised, they only appraise for maybe 1.8 carat total weight, our appraiser said. I am a jeweler by trade, this is what I went to college and did for a living for a very long time and I am a designer currently. I know that sometimes diamond weights can vary, when I was in the trade we made sure to communicate this with clients, because we operated with morals and integrity. However, not only was this not disclosed to my husband by the Yeva, but on the website for Saks 5th Ave, it also says that the earrings are two carats, and nowhere within any description is there any kind of disclaimer stating that there may be a slight differentiation in diamond weight. I contacted Saks fifth Avenue corporate, they had no care whatsoever to get back with me, nor respond to my BBB complaint. When I went into the store, I spoke with a gentleman name Vinny, who stated 'he had never experienced this before ever'. He then went on to say 'well he got a them on sale?' as if that constitutes the fact that they were falsely advertised by the sales person and online. As If since my husband got them on a holiday sale that it was justified. The earrings are off my almost a quarter of a carat, not just a few points. My husband and I have been looking at an almost $30,000 diamond tennis bracelet in there that we were wanting to purchase for me that had a matching ring. We will now NOT be doing business with them because of the fact that they're not honest in their sales. Who knows how many other people this is happening to and for even larger pieces than our first and only purchase with them which has left us to not want to shop there again.

DO NOT ORDER OR PURCHASE FROM SAKS!

Absolutely disgusting SERVICE. I placed an order and returned it May 2020 it is now November 2020 and Saks have not made the refund. Saks have confirmed they have received the item but simply think the are entitled to the item and my money. They ignore correspondence and don't reply and when I called them mind you an international call which I was paying for they still could not fix the issue.

ON 29 AUGUST I RECEIVED THE FOLLOWING VIA EMAIL

On behalf of Saks Fifth Avenue, I want to extend my sincerest apologies for the negative experience that you had with our customer service.

At Saks Fifth Avenue, we pride ourselves on giving our 100% every day to ensure that our customers' needs are being met. I know that we have let you down, and for that, we are very sorry.

We have reviewed your order, and confirmed that we received the return and the refund is still pending. We have submitted a request to process the refund. Your reference number is *******. It will processed in the next 10 to 14 business days.

To make up for the inconvenience, I am very happy to offer 20% off on your next purchase. To take advantage of this discount, please dial toll-free *******257 to get through to one of our order taking agents and reference the order number *******. They will see my notes and honor the discount.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Thanks,

Eduardo Mayorga
Saks.com Associate

DO YOU THINK THIS WAS ACTIONED OR ACTUALLY TAKEN CARE OF IT WAS NOT! NOR DO THE REPLY TO THE EMAILS I HAVE SENT BACK!

I have never experienced such bad service or had any trouble receiving a refund from any other store ever.

I will never purchase from them again and advise anyone thinking of making a purchase to go to another retailer who isn't out there trying to rip off their customers.

BEWARE OF SAKS UNETHICAL BUSINESS PRACTICES!

I was on the Saks website in May 2019 because they had a sale on designer bags. I then go to look at their offerings and notice that the bag I'm obsessed with (a black hardware YSL) was on sale (regular $2850, on sale for $2190 CAD). I thought WOW I can't believe my luck and went to purchase immediately. When trying to check out the price reflected in the cart was still $2850 rather than the $2190 I saw online. I went to the chat option on Saks to get some help and was greeted by a lovely sales person who ensured me that if I purchased the bag, she could adjust the price immediately after I purchased. No worries I thought, I'll do that. But, when I tried to purchase the bag the cart said sold out. The sales person said, unfortunately, there was nothing she could do about that, but I was assured that if I purchased at a later date I could still receive that price (her guarantee).

Over the next couple of weeks, I continued to check back on the site, by which time the bag had gone on pre-order. I tried numerous times to purchase it on pre-order as was still assured that I would get the sale price I'd seen previously (of which I have email proof and screenshots of chats with Saks associates). By this point, I'd spoken with multiple chat associates who assured me I would get that price once I could purchase it. I had no reason to think that their "assurance" meant nothing.

Fast forward to July 1,2019 the bag is finally back in stock and I purchase it. I immediately go to the chat to request the price change (as I'd been promised.) I was told that it would take 10-15 days to process (which was weird as a previous associate said she could change the price immediately once I purchased it.) I then follow up on day 10 as I hadn't been contacted and was told that my price adjustment had been "denied since as this is one of premium designers and these designers are excluded for adjustments." So, not only did I need to follow up with their customer service, but I also was consistently promised by different associates that this would be done. The associate told me "according to our records the request was not assured as this is one of our premium designers." However, I have email and chat proof that this was assured (and was never communicated to me that there was a possibility that it may be unassured.)

Saks, you need to honor the promises of your customer service associates as they are client-facing. I will NOT be shopping at Saks again after this long, drawn out, annoying 2-month process where I constantly had to check in. I feel lied to and I honestly think that the Saks system as a whole is terrible. If you ever see a sales price on their website, be aware that you may have to pull teeth to get it.

I recently purchased cologne as a Christmas present, and I did not receive it. I was told to file a claim with FedEx, and I did, only to be told by Saks that it's my responsibility and that there was nothing that Saks could do.

We all know that during the holiday season there is a lot of theft. FedEx has been in the news lately for drivers dumping packages in the middle of nowhere. BUT THERE IS ALSO HUMAN ERROR. I have NEVER not had a package delivered in the 5 years that I've lived at my current address.

I had a Saks account many years ago but closed it. I opened a new card just to make this purchase and this is how I'm treated.

I have read many of the thousands of reviews posted about Saks and the company is being trashed because of this.

WE ARE NOT ALL STEALING! But the fact that we are all being tarnished with the same stroke is incomprehensible.

I am looking for a refund on an order that I did not receive, and I REFUSE TO PAY FOR SOMETHING THAT I DID NOT RECEIVE.

I called today again regarding a 0refund and got the same answer.

If I don't receive my refund in the next 5 days, I will have no other recourse than to retain an attorney. I've been in touch with Spencer Sheehan, the NY attorney who they call the POP TART Attorney to do a possible class action because that is what needs to happen.

This is not how you run a business. Clearly, you have no idea. But
the fact that Saks is on the way out should tell you something.

I PLAN TO MAKE IT MY LIFE'S WORK TO MAKE SURE THAT THIS PRACTICE STOPS. (hint) If there seems to be so much theft, WHY DON'T YOU MAKE IT MANDATORY THAT ALL PACKAGES REQUIRE A SIGNATURE?