Saks Fifth Avenue

I ordered a pair of Tom ford sunglasses. The box was delivered empty. Do not trust this company. It is a scam.

I ordered a Jewerly item. It arrived and looked as if it had been worn and damaged. There was not a packing or return slip included. This was a $2,000 purchase. I called and was told they would send return forms. They did not! After many phone calls to CS I was told to return to a store. I drove 125 miles to the store and got a receipt for the item. They returned to SAKS.com for me. Some where between the date I returned and Saks.com received the item MANY days pasted. I made 8 spaced calla to CS about the item. At first they could not find it and did not think I was telling the truth. CS has been unable to help me and promised a gift certificate because of all the problems. IT NEVER CAME! 7 WEEKS after my return, I was informed today that they are returning it to me today because it was outside the 30 day window. They also told me that the shipping days to me counted toward the return window.
Between myself, my family members we have spent. $$$& over the last year. We are warning everyone to be extremely careful if they wish to shop on Saks. Com. We will now spend our $$$$ at Nordstrom where customers are treated with respect. Saks stores have mor respect for their customers, but sadly the are to far from us.
PLEASE PROFIT FROM MY EXPERIENCE And shop with great care at Saks.com.
Thanks for reading this post.

Saks fifth is refusing to refund me about my return that I shipped out to them via fedex it's been 3 months and I feel violated

I have been a loyal customer for MANY MANY years. I ordered my husband a pair of sandals for Christmas. A day after I received the item I decided to unbox and wrap it. I then noticed that the size was wrong. In disbelief I checked my order to make sure that I had ordered the right size, to my surprise I did nd it was a relief because I knew that Saks would fix their mistake. Well I started a chat and again to my surprise I was told that they DO NOT send replacements, but they can offer me 10% off the item or I can return for a full refund. So after the back and fourth I turned down the off because I believe in principles. I ordered something correctly and Saks employees sent the item in the wrong size. No accountability what so ever. Its almost Christmas and the one thing I know he wanted badly he will no longer have. I know Saks is a big business and my little voice may NEVER get heard. But I learned a valuable lesson, no accountability for BIG NAME company can run over the very people that provides for their lifestyle. Long story short. I told my husband his surprise is ruined and he drove me 30 miles out to return the item. Im gratetful to have him.

I ORDERED A 540.00 BELT FROM THEM A SALVATORE FERRAGAMO BELT IT CAME SOILED AND I RETURNED IT TO HAVE THEM REPLACE MY ORDER THEY HAD TO ORDER ONLINE DUE TO WASN'T IN STORE. THEY MADE ME REPAY AND WAIT FOR A CREDIT BACK TO MY CARD TOOK TWO WEEKS TO GET MY MONEY BACK AND THE BELT THEY ORDERED WASN'T CORRECT. SMH TOOK IT BACK TO STORE AND THEY DIDN'T EVEN WANT TO COMPENSATE ME FOR RUNNING BACK AND FORTH TO THE STORE AND THEM MAKING CONSTANT MISTAKES WILL NEVER SHOP THERE AGAIN. SORRY TERRIBLE CUSTOMER SERVICE.

Call the saks at chavy chase md store spoke to Gina at handbag told her I need a bag for my daughters birthday took her 4 hrs to place the order I told her I needed it in a few days and I'll just order it from boca store they had it already she said I deserve the commission I'm
Not gonna let you go I felt bad and said ok biggggg red flag she then Charged my dad's card without his permission I told her to use my saks card and charge 200 on the visa she charged $******* on my dads card then when I ask she said no I didn't but bank just called me she said don't call the saks I'll
Go home and fix it from
My ipad Just giv me your card number again another red flag. Never got the hand bag called 32 times they hang up and steal your money don't answer call the store still no one I want my money or my handbag I'm reporting this to the bbb

Everytime I ordered from here I always have to deal with customer service. Very rude and they just hung up on you. Will not buy anything again.

Saks sends out emails advertising 25 % off only include a "excluded list" of every designer Saks sales. The codes are useless.

Hello, I am a customer who made a VERY expensive order on 2. 11. 15. I went onto your website and ordered a mens prada wallet for an anniversary gift and I paid $32 extra to have next day delivery. However, when I received my confirmation email and shipping and tracking ifno it stated that my expected delivery date was Monday 2. 15. 16. Confused I went onto the chat services where I spoke with " JAQEULINE THOMPSON". She went on the tell me how WRONG I was and that I ordered too late in the day therefore that's why my order could not be delivered by the date I needed it by 2. 12. 16. She then spoke to her manager which essentially told me the same thing, I ordered too late. When I went onto the website there were 3-4 options on shipping- right next to the shipping option and ridiculous price it stated the date in which it would be delivered. I chose "next business day $32 (expected delivery 2. 12. 16). I am honestly DISGUSTED in the service I received and the way that I was spoken to by he chat associate. I will NEVER be shopping from here again, not that you care. I work for a very large corporation and we would NEVER in a million years talk to treat or convince our customers they are wrong. Im sure this email will be laughed at and go un noticed but im sure if something similar happened to you, it wouldn't be taken lightly. So now for my 3 year anniversary I will not have my special gift, thank you so much for ruining my special day and you are welcome for the almost $40 extra that I provided.

Last month I went and had make-up done by Bret. He did a great job of pure glamour with most professionalism with very cordial and good manners.

I returned 4 items (2 of which arrived badly damaged, unbelievably) One was a Burberry turtleneck with zipper torn out past bottom n zipper pull missing. Only 3 of 4 items were credited back to me. The Burberry turtleneck was not credited. I called sacks 2 minutes after 3 return credit emails came in n told them there was a 4th item in box, with all the receipts and a big note stating "4 Items in Box"- I'd taken a picture of the note and shipping label. BECAUSE THIS HAS HAPPENED BEFORE! LETS GET RIGHT ON THIS! I implored, we can source that return in real time while it's happening! The lack luster response was "We'll put in a warehouse search it takes about a week. I was very insistent that this was not good enough, they "expedited a 3 day search" I called the next day for update n no-one had initiated any search at all. This went on n on, Incredibly rude supervisors, inordinate times on hold, and then someone nice put in a claim which the next day was refused. After "careful consideration" I will not be getting my money refunded. So maddening! So now I dispute their refusal to credit me. And dispute w credit card. HORRIBLE, rude non existent customer service. And a THEIF, in my opinion, or at best incompetency at every level goes unchecked. I will be writing to corporate office, CEO etc. etc. To continue this fight. BTW the other damaged item had the neckline torn away from the body of the dress in front, clearly visible. Further proof of warehouse negligence and slop. Shop with Niemans, Net-a Porter, Moda!

I spent hours shopping, placing many items in basket, checked out using my Saks cc, and waited in anticipation to receive my order. SAKS CANCELLED MY ORDER! I called immediately and was told that it is merely a security check and the call center would let them know and they will contact me. Needless to say, I did not hear from Saks. I called again, receiving the same message and sent TWO emails over a 48 hour or so time frame. Each time I requested they reinstate my order. After each time I received a "thank you" with a message that I will be contacted w/in 24 hours. So, after shopping for hours, calling 2 times, and emailing 2 times, all over about 4 or 5 days, I HAVE NOT YET HEARD FROM SAKS, and NEVER RECEIVED MY ORDER! There are so many companies that NEED our business, now more than ever. SAKS DOES CARE ABOUT ME AS A CUSTOMER, and based on their action, or more importantly, their lack of action, does not need or want my business. Please know that while I do not want to disclose personal information, it would have taken 2 seconds for Saks to verify that I was indeed the customer that placed the order. I don't recall ever writing a BAD REVIEW, but do NOT WANT ANYONE TO GO THRU WHAT I DID.

I will never order anything from her the service is horrible I never received my items and it's taking too long to get my money back

If I can give negative stars, I would. I ordered a jacket on 12/5 and I was notified it was delivered on 12/11. I didn't get the delivery and notified Saks right away on 12/13. The item was not in stock anymore so I wasn't able to get an a replacement. Instead, I was told that an investigation was started and that an refund will be issued 7-10 days after the investigation was complete in about 2 weeks. I forgot that it was going to take so long and called Saks again on 1 2/21 asking about the refund which they told me would be issued in 7-10 days. Come January, I still haven't received my refund. I called 1/18 and asked about and was told that my claim was denied and that I wouldn't be getting a refund for the jacket that they didn't deliver!

I'm so confused. This is supposed to be a luxury department store? What part about is luxury other than selling luxury goods? They treat their customers like incompetent liars. Furthermore, all their customer service needs to do is file a claim with Fedex and they will get their money back (and return my money) but they are refusing to do this step. The recipient, can't make the claim without their authorization to do so it's extremely frustrating and very ridiculous. NO OTHER PLACE MAKES THEIR OWN CUSTOMERS DO THIS! You can also see from previous reviews that this is a pattern. Saks doesn't fulfil the shipment/delivery and instead steals customers money. BUY AND SHOP AT YOUR OWN RISK. I will now make sure no one around me ever shops at SAKS again!

I bought a pair of designer boots from Saks. At the time I also purchsed a pair of leather pants. This gave me a gift card, which I used to buy two sweaters.Due to the sizing issues with a French designer the boots were too small. They were returned. Saks subtracted the gift card from the return. I received all items and chose to return all of them as the quality was not there. I sent the items back expedited shipping at my cost! Took photos of all items in the box, stapled all documents together to show which were returned and the reference of two order numbers on the ship label.Have the name of the person who accepted my return. When the items were refunded they said the leather pants in the garment bag were not there. This is an issue I read many times in reviews now that it happened to me. I have called 9 times each time will be at least one hour long to make customers give up! I was issued 5 gift cards to make up this error and each one was approved by a supervisor then some mysterious department would email that it was declined! Finally, I had completed what I thought was my refund nightmare when I went to the Boca store to make a purchase the largest of the cards was declined and I was told it was shut off! This is ricidulous! My card good for the money I was due as a refund was shut off? During this issue I was advised to open an account to provide me a discount to help make my first purchase with my refund gift cards a better deal. Well, the new boots I purchased needed to be put on my Discover card as their system approved but could not authorize a first day purchase for a few weeks. REALLY? Every store does this in a few minutes of time. I will be making a complaint to the Better Business Bureau. Saks does not realize their are other retailers who do not cheat their customers! NEVER buy from them! Had to give one star per this site please know I really give NO stars to Saks 5th Ave!

I am happy to report that I haven't had any problems with orders in 2022. Nothing has been canceled, and orders have arrived promptly.

Don't buy Dior online from them. They will not ship the item out and NOT refund you either. Go to Dior directly, SAKS will steak your money