• SAFishing

SAFishing

Overview

SAFishing has a rating of 1.36 stars from 586 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SAFishing most frequently mention customer service, live chat, and face shields problems. SAFishing ranks 958th among Clothing Other sites.

  • Service
    68
  • Value
    61
  • Shipping
    69
  • Returns
    41
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
145
See all photos

What reviewers want you to know

Positive highlights

  • Yes their customer service was through the roof at the beginning of Corona, they sell face shields!

Critical highlights

  • A week after that date I contacted customer service to cancel the order and they said it shipped.
  • The phone number was disconnected, no one responded to email and the chat line was never available.
How would you rate SAFishing?
Top Positive Review

“Be patient”

Bret E.
6/20/22

If there is an issue, they'll resolve it, just be patient. I've been doing buisness with them for 8+ years, even when I was in the hospital fighting for my life, you can see I was wearing SACompany gear. They have always helped me out and I've turned hundreds of people onto them over the years; coworkers, friends family, and clients alike. I keep at least 5,6, sometimes more in my truck, head wraps, sleeves, and face coverings because ya never know!

Top Critical Review

“Customer Service is Non Exosta t”

Carolyn B.
12/13/23

I'm missing parts of my order. Christmas is 12 days away. No one answers the phone. The live chat is a perpetual circle of requesting email address, be patient then back to the Que asking for email address. DO NOT PURCHASE FROM THIS COMPANY!

Reviews (586)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (256) phone number (22) order number (18) face masks (34) face shields (99)
Thumbnail of user scottym60
1 review
0 helpful votes
January 25th, 2024

I ordered a few things the first of December'23 and only received a couple of items. I have contacted customer service several times with no success. I've tried to call and no answer. I'm not happy with anything about this company.

Tip for consumers:
I keep getting the run around. When I contact the customer, all they say is that we will tell someone and they will be in contact with me. That has went on for over a month.

Products used:
I have not received the main item that I need.

Service
Shipping
Thumbnail of user carolynb1685
1 review
1 helpful vote
December 13th, 2023

I'm missing parts of my order. Christmas is 12 days away. No one answers the phone. The live chat is a perpetual circle of requesting email address, be patient then back to the Que asking for email address. DO NOT PURCHASE FROM THIS COMPANY!

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user nahink
1 review
43 helpful votes
May 21st, 2020

I read before that their customer service was terrible and that quite often people never receive their orders. I was warned. Due to the pandemic I bought some face shields from them. It has been more than a month and I have heard nothing from them. Their live chat doesn't work, they don't have an email address and their phone lines are cut off. Really dont know how it is allowed for a business to operate, take your money online and have no consequences.

Thumbnail of user peterl1369
1 review
0 helpful votes
April 26th, 2022

Did a custom order and was told everything would be delivered within 6 weeks.
Well over 2 1/2 month and haven't received my full order and the customer service rep I was dealing with won't return my emails or call.
He guaranteed me I would have all my order before a set date and haven't heard from his since after multiple attempts to track my order down.

Tip for consumers:
Don't order

Products used:
Faceshields but on week 10 to receive my hats but they haven't been shipped yet

Service
Value
Shipping
Thumbnail of user carlp223
2 reviews
7 helpful votes
May 26th, 2021

When I ordered from them it was at the beginning of lockdown in Canada. That was the end of March 2020. I finally got my order in June of 2020. The product itself was as advertised and I was happy with it. I was just annoyed at how long it took. Would order again though.

Tip for consumers:
It took a while to receive my order but that may have been due to the start of the pandemic

Products used:
Face shields

Service
Value
Shipping
Quality
Thumbnail of user blaket28
1 review
32 helpful votes
April 25th, 2020

Attempted to buy some face shields. Problem 1- the day after my purchase the same masks I paid $20/each for were now 80% off. ($4) problem 2- items took over 3 weeks to ship problem 3 - when they did arrive they're not even close to what was ordered and a note was included saying that it was intentional. While I waited I ordered the same type of product from 3 other stores all arrived as described within a few days. I'd give 0 stars if I could

Thumbnail of user michaelv607
1 review
23 helpful votes
June 3rd, 2020

This is the absolute WORST company to order anything from. They took 2 months to send the product. Then when they did send it, there was a little note that said the items that I ordered were not in stock. Therefore they sent some other crap that I didn't want and included a note to confirm that the order was intentionally wrong. I contacted them and allowed a full business week to respond. No response. You can't email, call, or live chat with customer service. For the love of all that is holy, learn from my mistake. AVOID.

Tip for consumers:
DO NOT ORDER FROM THEM.

Products used:
Ordered 5 face masks. All were the wrong order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dougd283
1 review
0 helpful votes
March 12th, 2022

Ordered in January, still have not received. It is now mid March. They keep telling me by chat they can't find where I ordered. I sent them screen shots of everything. They said they would send order out, never have. I was told again that cannot find my order. I resent everything to them and asked for a refund. This company is a joke, do not order from them. I am going to report it as fraud with my bank.

Thumbnail of user michelles1479
1 review
0 helpful votes
August 22nd, 2020

Our tracking number said it wouldn't be here until August 24th but I got our mail today and they were here. I really like them because they are easy to breath through and I have asthma

Thumbnail of user jamalb21
1 review
46 helpful votes
April 2nd, 2020

Order for items worth 120 $ on 2. 03. 2020 and the shipment never arrived till today, contacted the shipment company and they clearly informed me to contact SA company and once I did, guess what? I was ignored... keep in mind no email to send them your question so you have to wait in queue for a good 45 minutes till your turn come up then ask you one question ORDER number then they disappear.

If you want to request for refund take my advice contact PayPal and open a dispute they will help you get your money back.

Thumbnail of user timd961
1 review
0 helpful votes
October 2nd, 2022

Great products but that gets lost in their horrendous customer service! Tried changing an order before it shipped. Made multiple attempts to contact company by email, text, phone calls for days. Never got anything in return but a few generic computer generated text messages that were never responded to. Total garbage

Products used:
hoodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user coltoncandelaria21
1 review
0 helpful votes
August 19th, 2023

My hats were shipped in a narrow box folded like a taco. Well dry straw hats getting folded means broken straw. It's been a month now with nothing but " we will get to you hang tight" messages. Absolute garbage company.

Thumbnail of user bryanc274
2 reviews
23 helpful votes
May 11th, 2020

I placed an order with your company. They sent me an incomplete and entirely wrong order. They disabled their customer service phone access and instituted an online chat. On three different days I started chats and waited for hours each time only to have my chats answered and cutoff or reset and never answered.

I have yet to have my concerns even addressed. I want a refund and I never deal with this company again. Please find your straw hats and face shields elsewhere.

Products used:
The straw hats were what I ordered but they are cheap quality for the cost.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharisses
1 review
42 helpful votes
April 1st, 2020

So I saw the ads on IG. I thought it would have been useful to my boyfriend for work. I ordered 5 for 20$ right before Christmas (2019) hoping they would come in as a gift. It's now April 2020 & I still haven't received my package. No one will reply to my emails or answer any calls. My card payment already went though like WTF. Waste of $#*!ing time & my Money.

Thumbnail of user cindym814
1 review
0 helpful votes
May 5th, 2020

I ordered face Shields they didn't send me the ones that I had picked, they sent my order and told me they were out of the ones I picked so they sent me something else. They should have sent me an email stating that they no longer had the designs I wanted. It takes 30 days for them to even process your order if I would have known that I wouldn't have ordered from them. You can buy this same product on Etsy and get it in 4 days. You can't go onto their customer service their Live Chat is a joke there is no number to call and you can email them. I'm starting to wonder if this company is bogus

Thumbnail of user brete16
1 review
0 helpful votes
June 20th, 2022

If there is an issue, they'll resolve it, just be patient. I've been doing buisness with them for 8+ years, even when I was in the hospital fighting for my life, you can see I was wearing SACompany gear. They have always helped me out and I've turned hundreds of people onto them over the years; coworkers, friends family, and clients alike. I keep at least 5,6, sometimes more in my truck, head wraps, sleeves, and face coverings because ya never know!

Tip for consumers:
Get you order together and call it in with item #s, the website will add days and possibility if wrong mask, hat, etc(design). Just be patient, and you'll enjoy thr products. Also the antennas are show purpose only, not great reception

Products used:
Hats, face coverings, head wraps, bandanas, a pair of shorts I LOVE, AT LEAST 20 ARM SLEEVES,, my girlfriend loves their bucket hats and sleeves I got her in the garden..my coworkers all rock SAGear

Thumbnail of user carsong32
1 review
1 helpful vote
July 10th, 2023
Verified purchase

Left out 3/4 of my order. Has never once respond to text, email, phone call, voice message or anything else. Tried everything for over a month. Disputing the charges.

Tip for consumers:
Their customer service is nonexistent

Products used:
I received one hat in an order that contained four items. I used that hat. It was pretty good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelec328
1 review
0 helpful votes
July 18th, 2020

I made my order, then read the reviews. I thought "Oh no", but I received my correct order faster than I expected. Very happily surprised that my order was here quicker than I was resolved to thinking. Actually was just going to check for a tracking number, but they were delivered.

Thumbnail of user thomasc2534
1 review
1 helpful vote
August 2nd, 2022

I'm glad I'm not the only one who had issues with this company, thought I was alone. I thought this company had cool products, I was really looking forward to getting my products, but from dealing with the shipping and not knowing when I would be receiving my order, it was just better to get my refund to go else where. Trying to contact customer service is a joke, there's no direct communication with anyone and every response they give is automated. Luckily I paid through PayPal and got my refund quickly. Buyer Beware.

Tip for consumers:
Just don’t

Products used:
Order never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richw102
1 review
0 helpful votes
May 11th, 2020

Very bad customer service wish I could have read the reviews first can't reach anyone. Tried to call no one pick up

Thumbnail of user deanb219
1 review
2 helpful votes
May 29th, 2020

Tried to buy from this company as soon as they got my money they stopped all communication dont answer any chats emails or comments please save your money and dont buy from these loosers.

Thumbnail of user adamw992
1 review
0 helpful votes
June 6th, 2022
Verified purchase

Don't expect to receive your product in the time listed on their website. Read the fine print on any shipping. The only thing that ships same day are face shields…unless they're part of a bigger order and then they obviously don't ship until everything else is gathered too. It's been a over week since I placed my order and it now says "with shipping partner" (DHL e-commerce) and waiting to go to USPS. I don't anticipate this getting to me for another 1-2 weeks, at earliest. Super disappointing! Had I known that "free shipping" meant it would take half a month+ to get to me, after internal "processing", I would have asked customer service for a faster shipping method. I believed my products were going to be shipped same day and then 4-5 business days, 5-7 days at latest, I would receive my stuff. I bought this for a trip, that I felt I gave plenty of lead time for, and now won't see it until I'm on my trip. Should not take 20+ days to get product. Sign up with UPS and let them handle your supply chain issues SAFishing! I was excited to use my new gear on this trip, big let down!

Tip for consumers:
Plan waaay in advance of needing the gear.

Products used:
Still haven’t received my items.

Service
Shipping
Thumbnail of user charless1114
1 review
1 helpful vote
May 26th, 2020

This company intentionally shipped the wrong product to me. There was a note in my order basically saying they shipped incorrect styles because they were too busy to send the correct ones. I use these facemasks for my business, so the style of the mask is important.

I have tried numerous times to get through to them through Chat, Email, and even filed a paypal compalint to get their attention. The only thing they did was refuse to refund through paypal.

I not have 5 masks I cannot use and am out the money I paid for the masks. The amount was small that I was taken for, but please be aware that this company has no intention on shipping the correct product or making up for it.

Thumbnail of user suel320
1 review
2 helpful votes
May 26th, 2020

I purchased the Mahi hat. Several weeks later, I received the American hat. I attempted to contact safishing via their live chat on 5/21. A message came up stating they would reply within 24 hours. Who can stay on a live chat for 24 hours? I contacted them again on 5/26 and again, same message. Their phone number states "due to COVID, we are unable to accept phone calls". Ummm, ok... So I guess I'm now stuck with a hat that I didn't order and don't want. Terrible way to do business! Will never order from them again!

Thumbnail of user shawny33
2 reviews
1 helpful vote
May 29th, 2020

I ordered masks on April 21st 2020. As of today May 29th 2020 i still have not received any response or shipping notification. I have left 5 messages on their customer service chat but have not received any response.

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From the business

We specialize in Outdoor apparel and Tactical gear.

Company Representative

Thumbnail of user juanh176
Juan H.
Director
Typically does not respond to reviews
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1.4
586 reviews
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