We are STILL waiting on the correct items that we ordered back in late January early February. Contacting their customer service is sitting in a chat room for 4 or more hours just so the person can have no idea what their talking about & try to send you to someone else for another 4 plus hours. This issue hasn't been fixed & is ridiculous months later!
Customer service does not exist. No response for 23 days on my order. DHL held package for 9 days once it finally shipped. Items are made in China. Items are not finished, appear to be cut by a child. Will not order again and will tell others to avoid. Also need to avoid another name they go by Alpha Defense Gear.
Ordered in January, still have not received. It is now mid March. They keep telling me by chat they can't find where I ordered. I sent them screen shots of everything. They said they would send order out, never have. I was told again that cannot find my order. I resent everything to them and asked for a refund. This company is a joke, do not order from them. I am going to report it as fraud with my bank.
I placed an order with your company. They sent me an incomplete and entirely wrong order. They disabled their customer service phone access and instituted an online chat. On three different days I started chats and waited for hours each time only to have my chats answered and cutoff or reset and never answered.
I have yet to have my concerns even addressed. I want a refund and I never deal with this company again. Please find your straw hats and face shields elsewhere.
I placed an order for 8 face shields, the order too 3 weeks to arrive. Once the order arrived it was totally wrong. They included a packing list which was exactly what I ordered, however the 8 shields that were in the box was whatever they could grab and throw in the box. I have emailed them multiple times with no reply. Do not buy from this company. Of the 8 packaged, I think 2 were ones that I actually ordered.
We all have seen the advertisement on Pinterest and other places about buy 4 face shields and get 1 free. Well I did just that and spent a fair amount of time picking out which shields I wanted. About 6 weeks later my items came In and were not even close to the items I picked out. Not only were they wrong they were about as different from my choices as you can get. I have had not luck with customer service to get items I truly wanted. Reading other reviews you may get what you want or, like myself and others may not. This is not Vegas I did not want a roll of the dice to see if what I paid for will be sent to me.
I placed an order for 8 face masks. Being a returning customer I had high hopes for this order but unfortunately I'm very unsatisfied. I received my order today and none of the masks are what I ordered, and they are all the same. I am willing to be patience with the order time but then receiving these ugly ones and not receiving the stickers makes me not want to purchase anything further. I hope you make my order right.
I ordered face shield/masks for our whole family here when the pandemic first started. It is now in August and they still haven't left Miami. I contacted there customer service and he sent me another order. 3 weeks later still nothing, it says both are "stuck" in Miami. Contacted customer service again and was told that once a customer purchases product and it is shipped they will not warranty or replace any lost or damaged product that once it leaves there warehouse it's not there "problem" it's mine as the customer. Horrible customer service! DO NOT BUY HERE
I ordered the buy one get three. All designs I choose for my toddler were kid friendly. Why today I got my order that I placed back in April and they are all plain black and gray. No dolphins, no hulk, no cartoons or panda nothing. I didn't lay for this black face wear. I'm so frustrated. And then when I try to call or chat no ones available. Who is this company. Are they even legit? Now I have four plain black masks. Not kid friendly or not what I ordered.
I finally received my face covers from sa fishing co. It was a family pack order 3 out of 5 masks were NOT what I had selected. I paid $27 and didn't get my face covers that I wanted. They sent different ones instead. I want an order on THEM and send me the ones I wanted in the 1st place!
I ordered items 2 months ago, when they finally arrived they were wrong. I have messaged them multiple times and have never gotten a response. There is no email or phone to contact them, just an in monitored chat that always shows 100+ people waiting ahead of you.
I ordered numerous shields, picked out specific colors for specific needs, all that were available and In stock according to the website and ordering process. Months later I received nothing that I ordered, but the EXACT order form receipt of the specifics I had personally picked out. They included a note that says "not what you ordered, but we hope you like these... if you are not happy, please let us know and we'll fix it". Now, they disconnected their phones, don't have an email, and the ONLY way to get in contact with them is a "live chat" option during business hours which is complete BS because I've done that for 5 straight days and just left the computer on, and waiting for reply' and no answer. They literally took my money and completely went dark. This is a complete fraud, and they even say they're "veteran owned". They should have charges pressed against them.
****Update****
I received my order well over a month so have updated my rating from 1 to 2 stars.
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Be very wary when ordering from this company. You may simply have your money taken without receiving a product and with no realistic ability to file a claim. Ordered twice in April. First order came in 3 weeks later which is acceptable in this new norm. Face shields are fine when you consider the low price you are paying.
My second order however never arrived, my money was charged right away of course, but the product was never sent. It's been over a month. Customer service is non existent regardless of their pretensions. Write to your hearts desire is probably their motto.
I get by now my money is gone, but if i can help someone else well in the end i bought me some Karma. Avoid them at all costs would be my suggestion.
Scam. Buyer beware. Do not order. It's been 60 + days since I ordered and paid. Still no product. Cannot email or message anyone in customer service to get a refund. Tried to message several times with no success. They are steeling.
They state that they just sent whatever they could grab for our safety but refused to answer any chats or messages regarding getting the right items we ordered. Very disappointing and their customer service as there is actually none
It's been over a month since I've ordered and haven't heard a thing. Impossible to get a hold of anybody regarding order. Chat rooms I joke. There will always be 99 people ahead of you. I'm ok with the wait time if they would just communicate that to me.
6 weeks still haven't gotten my order. Cannot reach anyone in customer service. They stole my money. Now having to dispute the charge with my credit card company. Just ridiculous. Never again and I'll leave a bad review as many places I can. Such BS. No one is in the live chat. Don't bother.
Worst customer service ever! Put an order in 3/26/2020. 6/27 still not here. They charged my credit card 3/27. No contact number or email for customer service. Live chat never works! These people are low lifes! Stay away.
Ordered in April i even got a tracking number, Still no product, Lousy customer service, doesn't respond to emails and their "live chat" is always off line. RUN! Don't order from this company unless you wan the runaround and have your pockets emptied
Placed an order a month ago. 10 days ago chat agent said order would ship within 48 hours. Nothing. Unable to contact Customer Service again despite repeated attempts, leaving my contact info (per their suggestion) gets no reply. Stay away!
Overview
SAFishing has a rating of 1.2 stars from 599 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SAFishing most frequently mention customer service, live chat and face shields. SAFishing ranks 4095th among Clothing sites.
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- Boyton Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members