-- UPDATE --
So after my review of the POOR quality of the Face Shields I had purchased and returned, a "Manager" from SA named Juan Hernandez replied and said this:
Reply from SA Company
15 hours ago
Hello, we are so sorry about your experience! Please contact our customer service manager directly at juan at sateam. Company and he will be sure to help you out!
----------------------------------------------------------------------
The problem is that Mr. Juan had already responded to a claim / complaint I posted with the BBB and had this to say, "Contact Name and Title: Juan Hernandez (Manager)
Contact Phone: *******557
Contact Email: juan at sateam. Company
Hello Alec;
I am sorry to hear that, Its a very few customers that complaints of the quality of the face shields, I see that you were already refunded as you stated for the product total, per our return policy, stated on the website that shipping is not refundable, if you are not happy with the products you can send it back for a product refund, shipping charges are not refundable, therefore, we can't provide you the shipping refund since that is a fee paid to the carrier and its reimbursed to us. Unfortunately, we can't proceed with the refund. Many thanks
Juan
---------------------------------------------------------------------
So as you can see... Juan's offer of, "help" as stated here was nothing more than a smoke screen to make readers think that SA actually had intentions of a resolution. When in actuality, Mr. Juan Hernandez very simply reminded me that a multi-million dollar company is perfectly comfortable with stealing $9.57 from a customer who also happens to be an American Veteran. Very sad considering how "Pro-USA" SA Co seems to be with all it's designs depicting US flags, military, first responders, etc. etc. Again... VERY SHAMEFUL. Below is my original review:
8-19-19
POOR QUALITY Face Shields with No Shipping Refund
Face shields are POOR QUALITY. Tissue paper thin, edges are not finished and fray / pull apart and are uncomfortably tight. I paid $25 for 5 horrible face shields and returned all of them. Return shipping cost me $4.57 out of pocket. I was only credited $20. SA does not refund shipping or reimburse for return shipping. So I lost $9.57 for absolutely nothing. Shameful.