SAFishing

I have made 2 orders with this company. First order, I love the product but it took 4 days to receive tracking and 9 total days to receive my order. Thought "okay. No big deal. Maybe the shipping issue is a one time thing. I like these, I want to order some more as Christmas gifts." So I made another purchase. 6 days ago. I still haven't received tracking info nor have I received my order. They say 2-5 day shipping. That's nothing but a lie. When I contacted them to question it, all they could tell me was "I'll refund your shipping cost for the inconvenience." Yeah. Thanks for my $7 back. How about you ship my damn order to me. Not happy at all.

They bate you in with a great deal on face shield, only to find out after your order was placed that it will take up to 30 days to ship! I have tried multiple times to contact customer service on their live chat service and they never respond, even though they say they will email you back! I have been trying to get a hold of them for 2 weeks. At this point I just want to cancel my order! I understand that there is a pandemic and lots of things have been closed. But it does not excuse their shady business practice and not responding to any of my inquiries on my order status. I would not recommend this company to anyone!

Placed an order on April 1 did not receive until April 23 and the order was not right. Went out to their live chat because that is the only way you can get a hold of someone and waited 90 minutes. Finally someone came on and said that they would fix the order but it would take another three weeks. I said forget it I already ordered from another company in Florida and received what I asked for please just refund my purchase.
I was told it would take 3 to 5 days and here it is May 12 and nothing has happened. I went out to their live chat again on May 7 to wait for three hours before someone said I'll have to turn this matter over to a supervisor. And still nothing. Obviously I'm not the only one that has issues with them but I am warning everyone to steer clear.

Order 8 face mask 3 weeks ago they never sent shipment confirmation. I chat with sales strive they miraculously found my order and sent me the tracking information stating the ship it on July 16. Still have not seen the product and shipping information has not changed. Beginning to question if it is a real company. I had to order some from Amazon and got them the next day. I live in Miami you would think they could mail them in regular mail. It is funny they can charge you in 10 minutes bit can ship your order for weeks! I will never do business with them again!

I wish I would have read the previous reviews before ordering from this company. Like so many others have said, it is obvious that all the money went into the marketing campaign as the customer service is horrendous! No one to call. Sit in a chat for an extended period of time. Only to get a "your order is in the process of getting to you"! WTH does that mean? Never again and will be sharing this with all that I know and via socials.

It's been 16 days and my order has not even been sent out. Their site claims that if it is back ordered they would send an email or call. Never heard a thing from them and they state on their site that orders would be processed either that same day or the next. This is from their Domestic Shipping Policy on their site. "All Face Shield® orders by 12 PM will process and ship same day. All orders placed after 12 PM will process and ship the following day. This will include all orders we get from Sunday through Thursday (excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. SA Co. Can not control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility." If I could give negative stars I certainly would.

After purchasing some arm sleeves myself a while back from SA, I decided to start with them when trying to do a large custom order for a group I coach. I was made to fill out a form on their website. I got a reply saying someone would be in touch with me shortly and it's been 11 days since someone has reached out to even acknowledge my outreach. I went to their website to use their chat feature for help and they were equally as useless.

My order was late by several weeks. There appears to be no way to contact the company. The phone goes to a message that they are not answering to protect employees. Protect them from what over the phone? So they point you to a chat. The chat stays at 99 no matter what time of day or night I try to reach them. I was finally able to get a refund through paypal. These folks have to be scammers hoping that many will blow off $20 as the hassle of dealing with SA is not worth it.