SAFishing

My order was late almost 2 weeks and they took no responsibility. They pretty much told me to deal with it. Horrible! Unacceptable!

20 days waiting now, tracking is BS, my parcel is parked up in Japan for 12 days now. No way to make contact with SA if it even exists

I orderd the multi use face shields on April 16th. After a month of waiting, unanswered emails, phone calls and don't get me started on the live chat. Thats a bunch of bull$#*!. I put in a claim with Paypal asking for a refund. I received my items today, May 22nd. I have to say, they are the worst quality face shields I have ever purchased. The material is so thin, it wouldn't keep a mosquito out, let alone any dust or pollen. The edges look like they were cut with scissors. No finished stitched edges. The products were sent via DHL commerce which means from overseas, which means China. And you advertise as an American based company, Boca Raton, FL.

DOMESTIC SHIPPING FAQ
WHERE DOES MY ORDER SHIP FROM?
We ship from our warehouse located in Boca Raton, FL.(bull$#*!)
SA Co. Will process your order within 24 hours of receipt. This will include all orders we get from Sunday through Thursday (excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. SA Co. Can not control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility.(bull$#*!)

This is the second time I have ordered face coverings.
Even with shipping to the UK they are cheaper for the quality.

I did there promo but 1 sleeve get 2 free. That was a mistake. WTH am I gonna do with 1 single sleeve. Them the shipping I paid for them to ship to my house. But for some reason I had to go to the post office and pick it up. Talked to their live chat and the representative told me I had to call the post office and tell them to ship it to my house which would take another 3days. WTF. Then when I got my package after going to the post office. Open it up the camp I got was lighter then the picture after that I was done. Talks to the live chat again to see if they would send my a shipping return label. They said then can't do tthst because it wasn't there fault the I had to go to the post office and get my package or that the color was off from the picture. THIS COMPANY IS TRASH DONT BUY FROM THEM YOU HAVE BEEN WARNED!

Do not purchase from. Poor customer service. Sent me the wrong hat and will not do anything to make it right.

I ordered two hats and four face shields as part of a promotion that was going on. I spent 17$ on shipping for a very small package to arrive which only had one of the hats in it. (Face shields were present). The hat was crammed into the box distorting the shape and ultimately destroying it. This was beyond frustrating to not only get an incomplete order but one that I couldn't even give as a gift as I originally intended it to be.

Next, I tried to contact the company, which for some reason, the phones don't work. Therefore I resorted to sending two emails weeks ago. I have yet to hear back when the policy says there should be a response in up to 48 hours. Additionally I tried to speak with someone via chat which couldn't be much help. She first informed me that return labels are not provided for the hats. However upon reading your return policy which states "SA company only offered USPS return labels on domestic returns only". Which I apply because I am in Hollywood which is basically down the street. She finally advised me that a return shipping label could be emailed to me to return the products so I can get a refund. She stated I would get an email in 24-48 hours. It has been over that time and still no response from your team. Eventually the women in the chat stopped responding to my questions all together inquiring about refunds.

Disappointing isn't a great enough adjective to describe my feelings about this entire process. I got an incomplete order, a destroyed hat, and lack of "valued customer service". It has been the worst $70 I've ever spent.

I have now initiated a dispute with my credit card company and the better business bureau. If you don't believe my review go look at all the disputes on BBB and the customers say the exact same thing as I am.

This company is fraudulent and the most disappointing outcome I've ever experienced.

Update #2(original feedback below). They contacted me again. Seems as thought they will only contact you on another site, if you leave them a bad review. They tried to make it look like they were refunding me the money, when in fact paypal is. Never answered questions as to why I was ignored, why they ignored paypal, and the BBB. Tried to win me over by sending me some free masks. As I have zero trust in this company I refused because I know I wouldn't get anything anyway, and have wasted too much time with them.
UPDATE (original feedback below): I won my paypal dispute with them and I am getting a full refund, including shipping costs. They never replied to Paypal. They let it go the entire wait time. As of June 3/2020 they have yet to reply to the BBB who sent them 2 requests. If you still haven't received the items you paid for, don't waste time trying to get a hold of them, contact your bank, paypal or credit card you used to purchase and get your money back that way.
I would still say stay away from this company. You can buy the exact same masks direct from China (where these masks are made) and receive it in a faster time at a cheaper price.

Original review.
Garbage company. They will give you what ever masks they want to, and toss in a letter saying they know its not what you ordered and will make it right. But they refuse to answer phone, emails, facebook, twitter, support chat and support emails. Currently in a paypal dispute to get my money back. Stay away. I suggest that anyone that is having problems get in contact with paypal or your credit card company and get your money back. Don't wait until it is too late. They also charged me $15 for priority shipping, and it took them 2 weeks to send out my order, and sent it out at a cheaper service.

This is my second review of SA Company and the first review I gave them a one star because on their website they say orders ship within 24 hrs of order. It took nearly 3 weeks to receive my order and Michael with customer service emailed me and I changed my review to 4 stars giving them the benefit of doubt. Well I then decided to give them another chance and puts items in my cart and paid then noticed only the last items I paid for were on the the confirmation. So I had to go in and make the third purchase so I had two delivery charges. I email"Michael " and requested assistance and you probably already know how that went... no reply! Don't waste your time trying to contact them via phone, chat or email because you won't get a response. All you get is an automated response of how busy they are because of COVID19. No way you say, well one day at work I pulled up SA's website and started a chat conversation with them and waited "in line" to speak to a rep... I work 10 hr shift and left the chat session up on a different monitor... when my shift ended I was still number 99 in the cue. My orders #2 and #3 were ordered on April 18,2020 and today is May 10th and NOTHING! I'm giving them until May 18 to receive my order then I will contact my credit card company and dispute the charges to get my money back.

Here is their rating from the Better Business Bureau:

CURRENT ALERTS FOR THIS BUSINESS
Pattern of Complaints:
BBB files contain a pattern of complaints from consumers that allege delivery issues. Specifically, consumers allege that they have not received their ordered items.