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SaferWholesaleReviews 1,111

2.1

From the business

G. S. I. Is an industry leader in wholesale distribution. We have over 11,000 products and 1,000 distribution facilities in the United States. We sell products for Home, Leisure, Sport, and Lifestyle. Our prices are the lowest around because we ship the products directly from the manufacturer's distribution warehouse to the customer, without passing through a retail establishment. We customize our shipping to the specific location of our customer, so you will never be overcharged for shipping. We have customer service, tracking, sales, Parts and Warranty Departments all available for communication via telephone. We are here to cater to our customer's exact needs even though we cannot be physically near the customer.


saferwholesale.com
Founded in 2005
New Lenox, IL, United States
+97
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SaferWholesale Reviews Summary

SaferWholesale has a rating of 2.1 stars from 1,111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SaferWholesale most frequently mention customer service, credit card and golf cart. SaferWholesale ranks 805th among Auto Parts sites.

service
136
value
129
shipping
127
returns
84
quality
126
This company does not typically respond to reviews
New Jersey
1 review
5 helpful votes
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Rip off
October 25, 2015

I bought a steam shower unit paid 4,000 and received side walls in two crates no tub one of the crates was to go to another state the other one was the same size and was not what I ordered I ordered a much smaller unit because the large one will not fit in my bathroom. They even was on the phone when I measured to make sure the one I ordered fit. Now they are denying this and refuse to send me what I ordered without more money. What came in the crates is junk. They get the units from greater baths in Arizona so be careful spend the extra money for quality and stay away from this company they also go by greater sports. Atterney general in Illinois has 350,000 dollars claims against them so your research as I failed to do.

Date of experience: October 22, 2015
Customer-Service S. SaferWholesale Rep
over a year old

You refuse to release a shipment that does not belong to you. We have offered to exchange the unit and you refuse to do that aswell. You can not keep a unit that does not belong to you. That is called stealing.

Virginia
1 review
4 helpful votes
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Golf cart custom made
October 23, 2015

I ordered a custom 1947 Chev GolfCart for a BirthdayGift for my husband in July. Our sales person was Creig. Wepaid $7500 for this cart.We did received the cart in August shipped via UPS -Overnite Trucking. We advised that we had shop with a fork lift to unload the cart when. We Rec'D it. For some reason the had it delivered to a wrecker service company less then 1 mile from our shop. The cart was very damaged, the fiberglass was cracked. I contacted their claims Dept I spoke withJerry. He advised to have someone local to fix it and send him the estiment I done as he requested. I called Jerry I inquire if he reviewed the claim estiment. He advised it was to high., I replied this is the only person local who can fix fiber glass. Ithen said just sent us a new body, and we will send you this one back. He advised he have to check with someone named Patric todo this and he'd call me back. This was in Sept and still No. Call.If I. All and ask for claims Man called Dan says their are lots of people waiting and. It would be over a 2 hour wait. I have. Waited as long as 3 hours to never have anyone answer. If only if only had read the reviews on this company I certainly would have never ordered anything from them. They lost allot of business because if how they have treated us. Our church was going to order some tents and tables for them,. Im on that commity and I said No to that.

Date of experience: October 20, 2015
Virginia
1 review
5 helpful votes
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Saferwholesale
October 19, 2015

Well experience eyy heres my experience i had purchased a atv id say about 6 months ago the kandi grim reaper which was not the 4 wheeler i had purchased but i didnt want to make a big deal out of it i had ordered the xa300 quad was suppose to be refunded never happened think it was something like 400 or 500$ so i contacted customer service and being put on hold for 45-50 mins my phone dies and i forget it and call back agian in 2 days to bed talked to by a rude salesperson and claimed that i was but now the plot starts to thicken. I received my atv about 3 weeks later and heres the good part there were parts missing like nuts and bolts to the front a arms/wheels one rear wheel would not hold air and constintly goes flat in which iv went and got new tires and rims for it along with the nuts and bolts i had to scavage off of a old quad i had the fuel filter had a hole the gas tank petcock leaked daily and i loose more gas the fuel filter i replaced and now i only put enough gas in it for 1 or 2 rides in which

Date of experience: October 16, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Hello, Im sorry for the inconvenience please email in to claims@saferwholesale.com with a list of needed parts and we can contact our supplier to have everything shipped to you right away.

Virginia
1 review
0 helpful votes
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La Curaçao
October 11, 2015

Great customer service well organized fast system and great attention.

Date of experience: October 8, 2015
California
1 review
4 helpful votes
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Please do not do business with this this company. They are in the business of stealing your money. I'm the person who purchased the Treadmil. After 30 days they realized they did not have the parts to ship out my order. I cancell my order as they requested. I waited 30 days for my check to be released. Guess what. 5 months later they still refuse to give me my $4000 refund. They responded to my last review, stating they are working to resolve this issue. There is nothing to resolve. I order a product... you relieved $4000 from my checking account... the merchandise I ordered was not available... so by law you are required to return my money. Simple as that. Not negotiate to send me $1000...$3000 short of what you owe me

Please do not use this company. They will steal your money. Please do research on this company. Their is a class action suit pending now against this company

Date of experience: October 2, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Im sorry for the inconvenience this has caused. Unfortunately your order has not been processed because of a problem with the supplier for these machines. Please keep in mind that the units we sell are refurbished and we do not ship them from our location. Our suppliers ship these units free of defects from their warehouse and are drop shipped to you. We are currently working on getting this resolved for you. Please rest assured that this will be taken care of.

California
1 review
7 helpful votes
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Mystery missing bike
October 1, 2015

Ordered a high end excercise bike and gave the salesman an e check BAD IDEA the equipment was never delivered and four weeks later I was informed it would not be and I could expect my funds to be held for another 30 days. TERRIBLE EXPERIENCE

Date of experience: September 28, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Hello, Im really sorry for the inconvenience. Please let me know the order number so we can proccess this as soon as possible

Florida
1 review
8 helpful votes
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Product redeems...
September 26, 2015

The sandviper I received was well built and rides great. Onlubhad one issue with bad throttle which was replaced twice ril we received the correct part with the correct connector. So based on the product performance I would raise my rating from a one tona three. The customer service and operations were problematic at first but everything was satisfied including the shipping charge which they refunded at 50% for the right product I would purchase from them again and be very clear bout shipping expectations.

Date of experience: September 23, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Hello, im sorry for the inconvenience. Please call in today and ask for the tracking department they will give you a update on where your unit is. 866-606-3991

Texas
2 reviews
7 helpful votes
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Okay, ordered on Aug 14, received solar panel and that was it... where is the solar unit? Lost it in the mail after waiting 6 weeks for somthing that was to take 10 to 15 days, lies lies, now my solar unit arrive battery all drained and acid all over my converter, please never shop with these people,, THE WORK EVER... NEVER AGAIN.

Date of experience: September 17, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Hello, Please call in and let me know the name on your order so we can reorder a new unit for you,

Florida
1 review
5 helpful votes
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I'm only giving this experience a ONE STAR, because it wouldn't let me go any lower!
We ordered a cantilever umbrella, like one we had in the past. Paid them $370 for a Tobago umbrella and they sent us a cheap Blue Wave $200 umbrella instead!(but stamped Tobago on the box!)

When our order came the first time, the "customer service" people were HORRENDOUS! They said they sent me an email telling me my order was coming. No - never got one. Then they said already sent, and delivered! It wasn't. They screwed up the address, and had to beg them to send me the tracking number.
I tracked it down on MY OWN, no help from them, and to find out it wasn't the one we ordered! WHAT A RIP-OFF! Never order from them again!

Date of experience: September 13, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Im sorry for the inconvenience. Please let me know the name on the order so i can pull it up and get a resolution for your problem.

Michigan
1 review
0 helpful votes
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Offers
September 14, 2015

I have made two offers for a utv but no response so far

Date of experience: September 11, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Please call in. We would love to consider your offer. 866-606-3991

North Carolina
1 review
8 helpful votes
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Pastor of a church
September 13, 2015

My experience was horrific. I have been called out of my name. I have been hung up on 7 times today. Your sales team refuse to provide their name(s) and will not transfer me to the sales manager of the department.

Date of experience: September 10, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Hello, Im very sorry for the inconvenience Please call in and ask for customer service let us know how we can make it up to you.

New York
1 review
5 helpful votes
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Customer service
September 12, 2015

Gerardo who is a sales "manager" is useless! II was told that I would receive my child's 4 wheeler by a certain date. It was to be a gift for going back to school. He told me it would be another week along with no apology. He was so rude he hung up on me 2 times and then just put me on hold like a teenage girl. I can't blame it for being that time of month because he is just a pain prick. Don't order from these people... they will give you a run around. I guess you get what you pay for.

Date of experience: September 9, 2015
Customer-Service S. SaferWholesale Rep
over a year old

I do aplogize for the inconvenience please let me know the name on your account so we can expedite the order

Texas
1 review
3 helpful votes
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TAKES A WHILE TO RECEIVE FEED BACK
September 13, 2015

Still waiting to hear back on questions that have been asked. No information has been provided as of yet. I assume there is no live monitoring of the site so I'll patiently wait. Overall products seem to be available at a fair price, comparable to other similar sites.

Date of experience: September 8, 2015
Florida
1 review
2 helpful votes
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Excellent customer service!
September 11, 2015

I called with a million questions about 2 scooters I was interested in and John was fabulous helping me out with finding the correct ones and getting the right financing. Thank you so much!

Date of experience: September 8, 2015
Germany
1 review
1 helpful vote
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Website
September 6, 2015

Pretty good. Could use better communication via email

Date of experience: September 2, 2015
Pennsylvania
1 review
2 helpful votes
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I bought a sauna her and it is AWESOME! I am currently buyong a scooter too! This place is GREAT!

I am starting to become concerned! I am waiting for a call back for over 5 days, I have not heard from anyone regarding my inquiry abut a scooter purchase... I will update this forum once I hear back!

Date of experience: September 2, 2015
New Jersey
1 review
3 helpful votes
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Shipping time?
September 1, 2015

Ordered an electric dolly! Was not told it would take 12 to 15 (working) days for it to get shipped! I need the dolly today, not next week! Still waiting! They have been paid, " up front," Still no product or conversation with company fall guy!

Date of experience: August 29, 2015
Customer-Service S. SaferWholesale Rep
over a year old

Please call in and ask for customer service department let them know of your complaint so they can expedite the order.

New York
1 review
4 helpful votes
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Purchase of a Motor Scooter
August 31, 2015

I ordered my motor scooter thru Alex in sales. He offered me certain perks for purchasing the item. He was polite and knowledgeable. I paid for the item by check and received the discount that was offered. The Motor Scooter was delivered within the time frame stated, was in excellent condition and all conditions were met. This was a very favorable transaction and I would definitely purchase from this company again.

Date of experience: August 28, 2015
Texas
2 reviews
1 helpful vote
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I purchased an electric Tricycle bike from Safer Wholesale. This was on line. I received purchase via UPS. I took the bike to an electric bike store in Fort Lauderdale. It has an electric controller, and I wanted to make certain that everything was connected properly. The bike is smooth. It can cruise between 18 to 21 mph, and has about a 20 mile range. There is a basket in rear with fenders over the tires. I paid a lot less on line wholesale for an electric bike of this quality. The advertisements by Safer Wholesale were very accurate. Customer service was very prompt.

Date of experience: August 25, 2015
California
3 reviews
10 helpful votes
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Scam complete scam
August 22, 2015

Over a year ago I bought a 4000$ treadmill from these con artists... The item was never received they never never sent me a refund check! They told me I had to send them a pre paid fedex envelope which I did and atill no check! It's scum bags from safer wholesale that are posting the good reviews! I have contacted the attorney general in my area to close these clowns down! I also have contacted the fbi because this is complete fraud! They have nothing forsale but bull$#*!! If I was a con artist I could sit home and make up reviews all day for fake crap! Beware

Date of experience: August 19, 2015
Customer-Service S. SaferWholesale Rep
over a year old

The order shows this has already been refunded. You have not received the check yet?