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Rugs USA Reviews Summary
Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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Looks wonderful in my room! I like it! Will be fun for my grand babies
Perfect size and color. Easy to order and fast delivery
I recently bought a lamp and rugs from you guys. Great quality. Fast shipment! Now I'm purchasing more!
The rug arrived earlyer than expected! And it fits perfectly in my living room. The only thing that could be a problem is that the dimensions were not exact.
Pleasant. Rug arrived in a very timely manner considering this year's troubles with packages, etc.
The rug was dirty, stained, and had holes in it. Looked like someone returned it, was never checked and just mailed right back out to a new customer.
Great. The rug came earlier than expect. Looked very good in our living room.
Just what I was looking for. Came quickly and was the perfect colors I wanted.
Bought this rug based on positive reviews. This rug was delivered folded instead of rolled and shrink wrapped. Because of this, the creases are impossible to get out and it looks awful. The border on all ends are lumpy and look terrible.
The rug arrived quickly and is just as pictured. It's very soft to walk on and so far I've had no problem with it staying out on my balcony as an outdoor rug. It's been a month and has been rained on, baked in the sun, etc, and the rug shows no signs of weather damage. Fingers crossed!
I loved our rugs! Thank you so much for nice rugs, great prices, and quick delivery.
I was disappointed when I opened my rug to discover the color which I expected to be gray was actually a sage green. On the website, the background color was clearly depicted as blueish/grayish. I found another location for the rug as I loved the design, but disappointed I couldn't put it where I needed it.
The rug looks great, but it sheds as much as a golden retriever!
This rug is simply beautiful! Just what I needed to complete my look for that room.
Easy to shop for and find; options to narrow search were appropriate and plentiful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kelly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 11/02/2021 and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support