Rugs USA Reviews Summary
Rugs USA has a rating of 3.9 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 16th among Home Decor sites.
Instant Feedback
With multiple moves over the last several years, I've ended up with literally 6 rugs from Rugs USA in my house! The products have always been as described and delivery has consistently been quicker than expected. I've had the oldest rug for about 8 years now and it is still in good condition with the help of a carpet cleaner.
The price was good and shipping was fast. The colors were exactly what I was looking for.
Hi Nicole,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I continue to purchase from Rugs USA for the past 4 years due to the ease of purchase, quality images, and great prices.
Hi Feather,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I continue to purchase from Rugs USA for the past 4 years due to the ease of purchase, quality images, and great prices.
Despite all of the bad reviews I had seen, I took a chance, given that they actually had furniture in stock and I was tired of shopping around. The shipping was fast and communication was up to par. My couch came exactly as pictured with zero damage. Very happy with my purchase!
Hi Tiara,
We would like to thank you for your review! It looks like you left a review for the wrong company, as we don't sell couches.
Best,
Rugs USA Customer Support
Very good. Liked the rug well… just should have ordered a larger one! It's a legitimate website and honest.
Hi Dianna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I have ordered several times times and never been disappointed! Great quality for the price!
Hi Morgan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're thankful for amazing customers like you! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Our rug arrived much sooner than expected, and in great shape! When we rolled it out, the colors were deeper than they looked in the online photo and just perfect for the room! This is the third rug we've purchased from Rugs USA, and will keep coming back! Their quality can't be beaten for the price, and they always have what we need.
Hi Esther,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Shipped quickly, good price. Website is easy to navigate on the phone. The rug is soft and works perfect for the space.
Hi Matt,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rugs were delivered in a timely manner and they had the larger sizes we were searching for.
Hi Nathanael,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
You made some great choices! We are so glad you are loving your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The white portion of the rug was portrayed white in the picture. When I received the rug it was light yellow instead of white. I returned it and am waiting for my refund
Hi Jill,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
Very satisfied with rug but wished both the pad & rug had been rolled rather than
Folded for shipping. Rug is very pretty.
Hi Mariann,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Exactly as advertised. Arrived sooner than projected.
Hi Kristen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! The Off White Moroccan Diamond Pinstripes Tassel Area Rug is one of our Bestsellers!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I'm impressed how quickly this order was processed. I'm happy with rug, too.
Hi Marianne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Shipping took a little bit longer than I thought it would but I did get updates and it arrived on the day they said. Just wish shipping was a little bit faster.
Hi Anna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us! We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I bought 3 rugs with what I though had beautiful colors, but when I received them, all 3 rugs were faded and almost white-ish. See pics attached. One is the Multi Clover Medallion Tassel Area Rug and the other is the Blue Tribal Medallion Area Rug.
Hi Leslie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and high-quality products.
We're sorry to see that your order has arrived differently than you had expected. We'd be happy to assist you and come up with a solution that works for you. Please be on the look our for a private message from us shortly!
Best,
Rugs USA Customer Service
This review is regarding my experience thus far. It is not related to the rug I purchased five days ago because the rug has yet to ship. Rug ordered Friday 6/4@ 5am EST. 6/5, email received from Rugs USA with FedEx tracking number and an estimated delivery date of 6/4. Sunday 6/5, no package delivered. Rugs USA order tracking no longer provides an estimated delivery date. No information from FedEx using tracking number. Call FedEx 6/7. They explain that the label was created but the item not yet given to them for shipping. Tuesday 6/8, Rugs USA customer service phone support apologized for the delay and asked me to call back on 6/11 if still no tracking update so the item can be considered lost. Unable to cancel my order at this point. Wednesday 6/9, called Rugs USA to speak with a supervisor. Apparently their business operations does not participate in corporate hierarchy because my request was dismissed both on 6/8 and 6/9. I did however receive a 10% discount simply because I brought to their attention the deceptive online marketing tool use to entice buyers to purchase within a certain time frame to have your order delivered on a specific expedited date. Needless to say, Rugs USA is having a difficult time fulfilling delivery promises. Hopefully the product outweighs their logistics operation. First time being charged for a non custom item and almost one week later item has not shipped out. It would be in their best interest to not charge payment method until item has actually been pulled from the warehouse to be shipped. Pay the couple extra bucks more and stick with Wayfair or Amazon of your not interested in delayed shipping dates.
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and high-quality products.
We want to apologize for the fulfillment delay you experienced on your order. We understand how frustrating something like this can be and it is of course not the experience we want for our customers. We will be following up privately to ensure that you have received your order and it arrived as expected.
Best,
Rugs USA Customer Service
Please learn from my mistake! I bought 3 rugs and the quality was subpar, the one I have now I purchased at Target and is better quality. So I decided to return them and spent over $200 to return them! I took a $200 loss on buying these rugs online- NEVER AGAIN! DON'T DO IT! Go to an actual store and buy them so you can return and not lose your money! PLEASE LEARN FROM MY STUPIDITY!
Hi Jessica,
Thank you for shopping with Rugs USA to create your dream space. We truly appreciate your feedback and love hearing from our customers.
We want to apologize for the experience that you had with our products. We are constantly looking for ways to improve and appreciate your feedback on our return pricing. We always take into consideration the feedback we receive and have passed this onto our leadership team as we continue to work on improving the overall customer experience.
Best,
Rugs USA Customer Service
Waited almost 2 months for my rug, only for it to to be lost in shipping. Was told I'd receive a refund for it. Ordered a replacement rug. Original rug was suddenly found in shipping, but I was told it was too late to cancel the second. They said they would reroute the second back to their warehouse and only refund me when it was back there. It shipped to me instead. Would not cover shipping cost back to them as I'm in Canada. Would have cost me at least $100 to return a $200 rug. Never received any refund or help from customer service. Most frustrating experience of my life.
Hi there,
Thank you for shopping with Rugs USA and for your feedback. Firstly, we want to apologize for the overall experience you have had with us. This is not a normal experience for our customers and we are determined to make this right for you. Please be on the look out for a private message from us so we can get further information from you to work on a solution.
Best,
Rugs USA Customer Service
My initial experience with Rugs USA was great! I had forgotten to apply my promo code so I chatted with a rep and she took immediate care of it. I purposely purchased the rug I ordered because it could be delivered quickly. The delivery date came and went, with no tracking information available. On the FedEx site it said the order had been picked up - that was it. I emailed Rugs USA for a status update and was told FedEx "lost the package and the rug I ordered won't be back in stock for 3-5 months so they will be refunding my money! To say I'm livid is an understatement! Had I NOT emailed them, I would have NEVER known my order was 'lost' and cancelled. Horrible!
Hi Kim,
Thank you so much for the feedback on your Rugs USA purchase. We are so sorry to hear about your experience. Of course, this is abnormal for our customers to experience something like this and we are always working on improving our partnerships with our carriers. We are also continuously working to improve our overall communications so our customers are in the know in the event all goes according to plan or in those rare events when issues arise. We will be privately messaging you and hopefully we can get you into a new rug to help create your dream space!
Best,
Rugs USA Customer Service
Item was ordered 5/7, with delivery of 5/10. Did not arrive. Per agent, it would take "24-48 hours" to hear an update from warehouse. 72 hours later, no update. Placed on truck on 5/14, after numerous emails asking for update. Set to be delivered 5/17. Was told by agent it would arriving. Did not arrive. Again, delayed. Still have not received rug. Unacceptable. This is not how you run a business.
Hi there,
Thank you for your review of your Rugs USA experience. Firstly, we want to apologize for the way your order has been handled. Here at Rugs USA we pride ourselves on providing a great product and service and this is not the type of experience we want for our customers. Please be on the look out for a private message from us to get more information in regards to your order.
Best,
Rugs USA Customer Service
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victoria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support