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Rugs.com has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy to find and like the style and color. Looks a lot like the natural seagrass we've had in the past, but much easier to care for. Will look good on our oak floors at the doors.
The use of Apple Pay makes purchasing super fast. Great website also makes it easy to choose. The only thing I want is an option that to chose by color.
I have purchased many carpets ( Around 30 pcs) from this site for last 10-12 years for various purposes, Home, Office, and Temples ( High Traffic area). These are excellent quality and long lasting product. I highly recommend them.
Rugs.com is the only place I shopped to get one of a kind rugs. The quality is always great and they have styles to meet everyone's standards.
The shopping, selecting and purchasing processes were great. The site is well organized and the filters are logical.
Hoping the delivery goes smoothly and that the rug is all we want it to be.
Was looking for a runner and and small area rug to complement a guest bedroom and the colors in my selection matched the color combo of the bedding. Liked the unique weave...
I ordered my rug 2 weeks ago. When I check the status of my order it says the same thing, they are experiencing high volumes of orders. It also says, I should be getting an update in the next day or two. I hope they didn't forget about me!
We really love the rug and we also purchased the pad for underneath. I cannot place this rug so that the pad underneath is completely covered. It looks like my only option is to remove the pad.
This website has some of the best most comprehensive descriptions and pictures that actually help you see the texture and dimensions of the rugs and not just a top view of the pattern. That makes it worth buying from here itself and the fact the free shipping and returns and all that stuff is just great.
You can always find the best rugs at the best price here. I have to compliment Reign and Christopher who provided the most exceptional customer service and support over the phone today and yesterday. I won't buy a rug anywhere else ever again!
This is my second order with Rugs.com. We ordered 2 runners for our master bedroom. They came in the time frame stated. Packaged very well, no issues at all. We're excited to receive the area rug for our livingroom.
Third time I have ordered from Rugs.com. Beautiful rugs, great prices, fast delivery and amazing customer services. That says it all. Can't ask for anything more from a company that cares about their customers.
Ordered a 7x9 area rug last month. Now ordering a 3x5 rug to match. First order delivered within 6 business days. So pleased with quality & delivery.
Very easy ordering! Anxious to see this rug. I've purchased from this vendor in the past and have always been pleases with the purchases.
I was told if I paid the $69 more that I would get my ride within 48 hours well no that didn't happen all of my brand new furniture came and there was no rush so I am very upset. I am now going to give you all a call.
The rug I ordered came in a few days ago it's a little small but that's my fault not the companies but it's a great area rug and it's so nice it's a short shag and gray I just love it it's beautiful
I have ordered all my rugs from this company for years. I have never been disappointed, shipping is fast and quality it fantastic!
Great experience shopping for the rugs. Can't wait to see how long it takes to get them and the quality.
Check back for my update.
Your website is much easier to use than your phone application. It does not fit into the frame of the phone you cannot delete items once they're in your cart so I had to abandon the application. But your sales are great your product is wonderful and I'm a longtime customer.
It was very easy to find the type of rugs we wanted. We typed in outdoor rugs, as well as the colors we were looking for. There was a wide selection to choose from, which took a little time, but since it has the option of choosing the ones you like the best, it made it easier to narrow it down. The fact that multiple sizes are available made it possible for us to purchase the exact size of the three rugs we purchased. The price was very reasonable, especially since they were discounted because of the Veteran's Day Sale. In addition, because we purchased 2+ rugs we received an additional 10% off. We researched other rugs on different sites and found that Rugs.com had the best selection and competitive prices. This is the second time we've purchased rugs from this company and are very satisfied with the service, selection, price, and quality of our rugs. We highly recommend Rugs.com
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097