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Rugs.comReviews 1,598

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
36
value
41
shipping
42
returns
14
quality
38
This company responds to reviews on average within 1 day

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New Hampshire
1 review
0 helpful votes
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Looks stylish
December 24, 2025

Easy to find and like the style and color. Looks a lot like the natural seagrass we've had in the past, but much easier to care for. Will look good on our oak floors at the doors.

Date of experience: December 14, 2025
Texas
1 review
0 helpful votes
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Fantastic user experience
December 24, 2025

The use of Apple Pay makes purchasing super fast. Great website also makes it easy to choose. The only thing I want is an option that to chose by color.

Date of experience: December 14, 2025
New Jersey
1 review
0 helpful votes
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Excellent Product
December 15, 2025

I have purchased many carpets ( Around 30 pcs) from this site for last 10-12 years for various purposes, Home, Office, and Temples ( High Traffic area). These are excellent quality and long lasting product. I highly recommend them.

Date of experience: December 5, 2025
North Carolina
1 review
0 helpful votes
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Best purchase EVER!
December 15, 2025

Rugs.com is the only place I shopped to get one of a kind rugs. The quality is always great and they have styles to meet everyone's standards.

Date of experience: December 5, 2025
Michigan
1 review
0 helpful votes
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Rug purchase
December 14, 2025

The shopping, selecting and purchasing processes were great. The site is well organized and the filters are logical.
Hoping the delivery goes smoothly and that the rug is all we want it to be.

Date of experience: December 4, 2025
Georgia
1 review
0 helpful votes
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Incredible Ease
December 10, 2025

Was looking for a runner and and small area rug to complement a guest bedroom and the colors in my selection matched the color combo of the bedding. Liked the unique weave...

Date of experience: November 30, 2025
Michigan
1 review
0 helpful votes
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Still waiting
December 9, 2025

I ordered my rug 2 weeks ago. When I check the status of my order it says the same thing, they are experiencing high volumes of orders. It also says, I should be getting an update in the next day or two. I hope they didn't forget about me!

Date of experience: November 29, 2025
New York
1 review
0 helpful votes
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We really love the rug and we also purchased the pad for underneath. I cannot place this rug so that the pad underneath is completely covered. It looks like my only option is to remove the pad.

Date of experience: November 29, 2025
Pennsylvania
1 review
0 helpful votes
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Great descriptions
December 9, 2025

This website has some of the best most comprehensive descriptions and pictures that actually help you see the texture and dimensions of the rugs and not just a top view of the pattern. That makes it worth buying from here itself and the fact the free shipping and returns and all that stuff is just great.

Date of experience: November 29, 2025
Florida
1 review
0 helpful votes
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Best Quality and Customer Service
December 9, 2025

You can always find the best rugs at the best price here. I have to compliment Reign and Christopher who provided the most exceptional customer service and support over the phone today and yesterday. I won't buy a rug anywhere else ever again!

Date of experience: November 29, 2025
North Dakota
1 review
0 helpful votes
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Easy Ordering!
December 8, 2025

This is my second order with Rugs.com. We ordered 2 runners for our master bedroom. They came in the time frame stated. Packaged very well, no issues at all. We're excited to receive the area rug for our livingroom.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Third time I have ordered from Rugs.com. Beautiful rugs, great prices, fast delivery and amazing customer services. That says it all. Can't ask for anything more from a company that cares about their customers.

Date of experience: November 27, 2025
Alabama
1 review
0 helpful votes
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Great chateau rug
December 7, 2025

Ordered a 7x9 area rug last month. Now ordering a 3x5 rug to match. First order delivered within 6 business days. So pleased with quality & delivery.

Date of experience: November 27, 2025
Pennsylvania
1 review
0 helpful votes
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Rug purchase
December 1, 2025

Very easy ordering! Anxious to see this rug. I've purchased from this vendor in the past and have always been pleases with the purchases.

Date of experience: November 21, 2025
New York
1 review
0 helpful votes
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Very upset
November 28, 2025

I was told if I paid the $69 more that I would get my ride within 48 hours well no that didn't happen all of my brand new furniture came and there was no rush so I am very upset. I am now going to give you all a call.

Date of experience: November 18, 2025
Massachusetts
1 review
0 helpful votes
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My experience
November 27, 2025

The rug I ordered came in a few days ago it's a little small but that's my fault not the companies but it's a great area rug and it's so nice it's a short shag and gray I just love it it's beautiful

Date of experience: November 17, 2025
Arizona
1 review
0 helpful votes
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Always outstanding
November 24, 2025

I have ordered all my rugs from this company for years. I have never been disappointed, shipping is fast and quality it fantastic!

Date of experience: November 14, 2025
Illinois
1 review
0 helpful votes
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Rugs Purchase review.
November 19, 2025

Great experience shopping for the rugs. Can't wait to see how long it takes to get them and the quality.
Check back for my update.

Date of experience: November 9, 2025
Utah
1 review
0 helpful votes
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Site works better than App
November 19, 2025

Your website is much easier to use than your phone application. It does not fit into the frame of the phone you cannot delete items once they're in your cart so I had to abandon the application. But your sales are great your product is wonderful and I'm a longtime customer.

Date of experience: November 9, 2025
California
1 review
0 helpful votes
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Outdoor patio rugs
November 18, 2025

It was very easy to find the type of rugs we wanted. We typed in outdoor rugs, as well as the colors we were looking for. There was a wide selection to choose from, which took a little time, but since it has the option of choosing the ones you like the best, it made it easier to narrow it down. The fact that multiple sizes are available made it possible for us to purchase the exact size of the three rugs we purchased. The price was very reasonable, especially since they were discounted because of the Veteran's Day Sale. In addition, because we purchased 2+ rugs we received an additional 10% off. We researched other rugs on different sites and found that Rugs.com had the best selection and competitive prices. This is the second time we've purchased rugs from this company and are very satisfied with the service, selection, price, and quality of our rugs. We highly recommend Rugs.com

Date of experience: November 8, 2025