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Rugs.com has a rating of 4.7 stars from 5,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I have been completely satisfied with each purchase I made
3 rugs i ordered has not been delivered when can i expect them to be delivered
Great statement piece and addition to a busy kitchen. Rug seem durable but washable and I love the look and feel.
Rug shipped quickly, is exactly what I wanted to cover the hardwood floor in my home office. There is a lot of canine through-traffic, so it's great to have something lightweight and washable.
Shopping was nearly perfect! If there was more of a selection it would have been perfect.
Less plush than I expected - I have rolled it the other direction, so the rug has not relaxed yet. Love the color, and it seems sturdy - just a little thinner than I expected. All in all, it is wonderful
We were surprised when we found out the rugs were here less than 2 days after we ordered.
The packaging was very meticulous and the rugs very well protected.
We thought that the price was right for the quality of the merchandise.
Cannot find anything negative to ad and I am told that I am a very picky shopper!
The ordering process was easy and status updates were provided. Shipping was free and I received the rugs in 2 days! I will definitely be ordering again.
I did not realize it would be so easy to purchase rugs online. It took no time at all once I decided which rugs I wanted. Also the return went smoothly and I was then able to purchase different rugs, which look better in my mobile home living room.
I was looking to replace the two area rugs I have in my house. With dog traffic, it was time.
Found 2 rugs that will be a great replacement pair. I got a great deal during the sale.
So excited to come across Rugs.com for pur upcoming move great rug selection at greatly discounted prices. Shipping was efficient and fast. Will be ordering more from them.
I live in an apartment and the people upstaires do not have any rugs and are very loud. I live on the 3rd floor and I don't want to the people below me to hear every step I take, so I bought rug pad to silence my foot step and desk chair. These pad are thick enough to do the job.
I bought an area rug for my daughter. I still haven't received the shipping email. I gave you a 4 because I have purchased from you before and enjoy the quality. Thanks
Stumbled across your site searching for rugs. The selection is massive! I can't wait to get my rug.
The site search engine was very accurate. I found exactly what I was looking for!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097