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Rugs.com has a rating of 4.7 stars from 5,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I have Brought man rugs from the company always top quality keep up the good work
I went on here looking for a washable rug for a reasonable price. I found the perfect one and it was on sale!
It was very easy to order online and I was happy about no shipping fees.
I am very pleased with the color and quality of the rug. It matches the rest of the room. Would recommend it to everyone.
I ordered my rug on Thursday and it was delivered on Saturday! I couldn't be happier with the experience!
I received my rug but not the pad. Please check to see if it was shipped.
Easy to order, delivered quickly, looks great on the deck.
Ordering easy.
Paying easy.
Shipping amazingly fast
Won't unwrap till pollen season over and patio cleaned & opened.
Will advise more when finished
I needed a runner to coordinate with the rooster country classic rugs in my kitchen and small dining area. I searched for solid colors to use and behold, the 10; long runner of the same pattern went on sale and it was exactly what I needed. The print is the same and having a runner, a rectangle under the table and an oval in the open space in the kitchen tied everything together without over doing the decor. The rugs are on light color terracotta tile and looks classy.
Ordered two rugs love them. One rug didnt match my decor and Rugs.com was awesome to work with me! The confirmation of order and the shipment was excellent and quick! Great company!
I enjoy rugs.com because their site is so easy to filter and navigate! Especially when they have specific sales. Their pricing is so minimal, I can get a lot of products!
As I was going through many different rugs, I enjoyed this experience especially the ability to see it in my bedroom.
I C just love all of the Rugs I've ordered through
Rugs.com! The quality and vibrancy of the colors
Is fabulous! My Granddaughter asked me today if
She can sleep in my room on my bright pink fuzzy rug? Yes! It will be vacuumed well with lot of soft comforters… Now that's a great review! I will send you a copy of her snuggles on the rug. Thank you.
Love Rugs.com-- easy to use, lots of choices and prices are unreal! Third purchase and could not ask for better service, and updates of shipments.
It matches the one I purchased months ago. Good quality. The 2 x 3 pad is over priced. Just ordinary and not worth $29.
I love this area rug but the colors are nothing like the photo. It appears as 2 shades of pink, coral and gray tones. It is actually light pink with misty purple, yellow, and gray tones. It works in the room I have it so I am keeping it. Although it is well made it is over priced for its size.
Love the rug. Got here quickly- in time for Easter.
Love my new rug, sets the whole room of bright and pretty!
Delivery was so fast!
Quick and easy process for me, as I re-ordered another of a previously purchased rug.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097