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Rugs.com has a rating of 4.7 stars from 5,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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This is my 3rd rug from Rugs.com and I am once again a happy customer. The rugs are quality and the shipping is so quick.
Thank you
Thank for your help finding perfect rug. This been the most beautiful rug I love it so much..
Quick shipping, good looking and feeling product. We will purchase more.
Love the ease of the shopping experience as a whole. The variety of photos taken of each rug/material made it as easy as one would hope selecting a style they're looking for.
You just can't beat the prices, selection and quality. Thrilled to get a discount too! I love to change out rugs including patio with the seasons. With Rugs.com's prices sure helps to achieve that!
I love the fact I can see what it looks like on my patio.
Very easy and love that i can pay from Amazon. I hope the rugs are nice and hold up.
Thank you.
Quality far exceeded my expectations. The rug was exactly what I wanted & was delivered in just a few days. Thank you!
Ordered a RUG in 10 minutes! Yahoo! Product will arrive in 48 hours...can't wait
This is area rug lends itself to a welcoming setting where sincere discussion is advised. This rug lends itself to a handmade local atmosphere that I have found no where else.
Took a bit for first runner, but it was too short, my error, called explained situation, ordered correct size, was able to refund the original carpet and new runner perfect. Customer service was excellent
User friendly site. Huge selection. Great prices. Can't wait for my order to arrive.
Easy ordering and rug arrived in 2 days as promised
Easy ordering and I know there will be prompt delivery as I have ordered many rugs from this company over the years. I highly recommend them and YES they have great customer service.
Very good experience. Easy and I could take a picture and place it into the area that I needed it for. It's nice to see how it fits and looks before I purchased it.
Rugs.com has excellent quality, valve and prompt delivery. Rugs are packaged with care and hints to maintain the rugs are included.
I received within days of my order. Very satisfied.
We're hoping that these rugs will fit the decor in our living room!
Great soft rug and awesome price! Delivered fast too!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097