RoverReviews 623

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I made the mistake of hiring someone I met on Rover off the site. I would have asked for my money back if I had gone through the site. We have a camera, she didn't do what we asked for the cats. She smoked in the house, left it a pigsty and used our bathroom--her clothes and shoes were in the bathroom when we came home a day early. Rover still has her sitter even though I reached out to them. Hire at your own risk!

UPDATE: I want to add that I interviewed the woman via Zoom, then did an in home interview and checked her references. You can do research and your homework and people can still fool you. And Rover doesn't care.

Filing a formal complaint! I'm livid with a pet sitter you allow your site that I just used over the weekend 9/11-913. She asked me to cancel my booking on your site, to pay her directly and cut you out of the deal... now I know why after returning home.
She violated my home and did not care for my animals or my home, in fact she disconnected my pet camera so couldn't check in on her and the animals. This person, Gayle, Clifton, CO +1 *******757, servicing the grand valley area. She COMPLETELY disregarded all pet & home care instructions and she's cheating rover out of their take by telling clients to cancel their booking and just pay her directly so she won't get caught, as anyone looking at her profile would think she's upstanding!
She needs banned from your site so no one else has to experience this horrific experience!
I had to go get vet care for one of my dogs bc of her terrible care & neglect of my pets, my cats were terrified and traumatized... I worried for a few days whether my animals would recover. I have to have my home professionally cleaned after she was smoking marijuana and cigarettes in it! She literally killed numerous plants by overwatering them when I strictly told her she was only here to care for the animals and nothing else. I said DO NOT water!
She is dishonest, she flat out lied to you and me, and my animals could have ended up much worse off had it been a longer stay! I would like to see her fined or have jail time for these offenses and I never want to find her on your site again!

Rover will allow anyone to represent themselves as dog care people on their site and they do nothing when you confront them with the lies and dishonesty of their sitters. I left my dog at home at 8:30 in the morning. The sitter promised to be there by early afternoon. This was a home sitting arrangement. When I hadn't heard from the sitter by 8:30 pm, I sent my daughter to the house to check on our dog. My daughter advised that no one was with the dog and that the dog was distressed to get outside and do her business. Meanwhile, the sitter texts me and tells me she is with the dog and they just came in the house from playing outside. The sitter sent me a picture of the dog by the pool which I guess was supposed to corroborate her text message. I determined that the photo was taken on a previous engagement. If it had not been for my daughter, I would have had to cancel my vacation and return home as I certainly didn't want someone who told me blatant lies to continue staying in my home. I reported all of this to River. Never heard anything as to how they dealt with it, but I looked up the sitter and she was still on the site with a five star rating and my review never made it to the website.

Left our daschund in care of Kayla Curtis of Burlington, ky. And left for vacation. Had previously met with sitter 2 times. First night had pool party, alcohol, and dog was left in upstairs bedroom. Day 2 she text and said she had to take family member to hospital and could no longer watch dog. Notified Rover but no response from them for 3 days. My husband ended up flying1000 miles back home on AM of day 3 at our expense. No one had been with dog for over 24 hours. Left $80 tip and she never returned. Guess she had a good time partying on it. Took multiple texts to get our key and garage door opener back. They were finally left in our mailbox but at this point we felt we needed to change locks. Irresponsible. Dog was not let out. Do not hire this person. She is a scam. Do not use Rover. No helpful support.

We dropped our 2 dogs off at a pet sitter that was apparently vetted by Rover. We got a call 1.5 hours later that our pet was "out and went across the highway."
When I returned to this persons place, this pet sitter told me that one of my 2 dogs was dead. She didn't even call us until our dog was dead and wasn't even calling the dog by the right name. And she apparently let her kids walk the dogs who were 4 and 6 years old - I'm pretty sure they weren't vetted.

DON'T trust your loved dogs with this company. This situation was unintentional but completely avoidable.

I will never see this dog again because of negligence. Any lawyers out there - I would love to hear from you

I've had multiple positive interactions with many pet sitters on Rover. Most recently, I've found a consistent house sitter for my 4 pets who has watched my home & pets multiple times since I first hired him from the site.
There appears to be a misunderstanding with some people for the role the website plays when an owner is hiring their sitter for pet care. Before deciding to book a service on the site I checked their terms of service and also their descriptions. They are the neutral party/tool that a business owner uses to list their services. I can kind of compare it to Angie's List but specifically for pet care. Sitter's list their personal business, owners hire the business if they think it's a good fit.
When I book my pet sitter, I am hiring the pet sitter for their advertised service.
While I was searching for a trusted house sitter, I interviewed at least 5 different sitters both via messaging and in-person with what I think Rover calls a Meet & Greet. Overall, I was the one taking the time to ensure the person I allowed into my home was a good fit for my needs and my pets' needs.
When hiring anyone, it should be treated with care and intentional conversation. The website also has some handy tips & article that guided me on my questions to ask my pet sitter when determining their fitness for what I expect from my sitter.

The first time I booked the dog watcher cancelled on me last minute. Then I found someone else, I had her come over before we went on vacation. She seemed like a good fit so we booked with her. While we were gone she went through our cabinets and broke one of my dishes. It was a little annoying, but not the end of the world. Accidents happen.
A few months later is where the real issue happened. We booked a vacation and asked the same dog walker to watch our dogs. We have security cameras in our house and she was fully aware, as we disclosed this to her and wanted to make sure she was comfortable and she said she was. We noticed that she was gone for very long periods of time and then one night we got an alert on our phone at 3 in the morning and she decided to bring a guy to our house to spend the night. This was very concerning as she never asked us and we have no idea who this person is. He hasn't gone through a background check or anything and who knows if she just met him that night. We didn't text her about this when we were gone because we were worried of retaliation when she is in our home with our pets. The next day she texts me that she's sorry because she tried washing our guest towels but she bleached them and ruined them... why is she bleaching guest towels? She never asked to use our washer and she's never washed anything in the past so I'm grossed out as to why she's bleaching our dark GRAY towels the day after a guy stays over. I was very annoyed and waited until we got back too let Rover know. They did NOTHING and took no accountability. I haven't used them since and never will. Terrible.

I tried Rover for a dog sitter last year. Booked 3 weeks a head, day before trip she canceled. Gave it a try again for our trip this time. Booked with a sitter 2 weeks a head. He canceled 4 days before my trip Booked with other sitter She was to pick up my dog text just little while before she was to pick up with why she couldn't, I texted several times trying to see what we could work out she never responded until the next morning 10 minutes before we were leaving. I've tried to contact customer service says they are available 24/7 never have heard from anyone yet! I wish I had of seen all these reviews before booking through this app. This is NOT. A place to find a reliable, trusting sitter for your animal. I would never recommend anyone to use this site to find a sitter!

I am extremely irritated and pissed off with this company. I have been on here for I believe 3 years maybe more and never once have I been informed that there are village codes on dog boarding and you can get fined! I have been dog boarding at my current location for 2 years and recently had a competitor complain that I am running a kennel without a license. I didnt realize I was breaking laws because in IL the kennel law is 5 or more dogs. My town doesnt allow ANY dogs to be boarded for profit. You all take my money that I work hard for and don't even care that I and probably a majority of others are breaking laws without realizing it. Getting a kennel license is unrealistic for people on this site like me trying to make a living doing something we enjoy. You're lucky someone hasn't sued you, maybe it's time it happens. You need to tell people when they sign up to check with their village about codes and laws on how many dogs can be in a house for profit. You wont be getting my money any longer since I can't use this app for dog boarding anymore and I will make sure to tell everyone I know not to use you

It's 4th of July, after a pleasant trip from Parker to Co Spgs Co, by Castle Rock on I-25, we saw small dog lying in the middle of the highway, he had been hit by a car. A young girl was running towards him who had pulled over, we pulled over as well as 5 other cars. She picked the young dog up, Charlie, he was pouring blood from his mouth, he had feces all over him after being hit, it was apparent that at least one of his back legs was badly broken as it was just hanging. We called 911 and the young girl that picked him had a white shirt on that was now covered with blood as was her arm, she was going back to her car so she could take him to a vet. A kind man took Charlie from her, he was now covered with blood also as well as Charlie's feces. Charlie was so scared and confused, he was hurt so bad. A Colorado State Trooper arrived, he took the man who was holding Charlie and left, lights and sirens, to the nearest vet. We tried getting hold of the name on Charlie's collar. Apparently, they had left for a weekend in the mountains and left Charlie with... a Rover sitter named Sherry. We found out where they had taken Charlie, and went there. We wanted to share our interaction with Charlie's owners with the police. The vet tech said he wasn't doing well, the vet talked with Charlie's owners and it was decided to euthanize Charlie, due to Sherry's negligence and inability to do the ONLY thing she had been hired for, keep Charlie safe. I think he might have been part Golden Retriever, I don't know. He wasn't even a year old yet. He was a beautiful little dog and I am still crying as well as probably the other 8 people who tried to save him. The only person not there was the person who was entrusted to take care of him, Rover and Sherry. PLEASE PLEASE do not use these people, this is not the first or last story of Rover you will hear, they do not care who they hire, it's a warm body to take care of your family member.

More of a sitter review, but sitter is rep of Rover.com. Had to cx a trip because of sudden uptick in covid 19 pandemic causing travel restrictions and quarantines 2days before. Was told by Jennafer, of Lake Worth, Fl that I would get "full refund" if virus caused cx. However, when forced to cx, company rep said sitter's policy was 50% refund only unless 7 day advance notice(not disclosed at outset). Sitter refused any leeway for pandemic, sent this customer several acerbic texts saying How much I had cost her & that Rover set policys, and blaming customer for not giving enough notice(even tho that was not possible). I didn't even ask for full refund, just not full charge due to circumstances. Poor business acumen, poor customer service, lack of professionalism in communicating with customer.

They claim they have insurance to cover any damages, but won't use it to actually cover real damages by the dog sitter. I urge everyone to use a friend, family member, even a person you met on the street. Any stranger would be better than the people they have there. If anything happens they will not cover it and find an excuse. Even though they claim they cover anything. They said the damages must have happened by an earthquake. No damage happened to any house in the entire state from this tiny earthquake, yet damages must have happened in my house 150 miles away from the epicenter. A 2.0 earthquake? Don't use them!

Truly and honestly one of the worst companies I have ever dealt with.

Beyond the few walkers I have used that stole rolls of poop bags or didn't use the proper harness (not that big of a deal), I had a woman stay over and "care" for my cat and dog and multiple violations were done. Multiple guests brought over (security camera evidence), dog fed the wrong food, dog allowed to eat from bag of food and I was not told for hours, cleaning products left on the ground, cats litter box blocked and uncleaned for days.

I get it, rover is a site for independent contractors. But they did not care nor remedy the situation in the slightest. Impossible to get a solid answer from anyone, or a call back. I followed their mediation guidelines and because of that had to pay full price for a service that was not done.

They do not care about the safety of animals, humans, or property.

Do not use them.