Jean B.

More of a sitter review, but sitter is rep of Rover.com. Had to cx a trip because of sudden uptick in covid 19 pandemic causing travel restrictions and quarantines 2days before. Was told by Jennafer, of Lake Worth, Fl that I would get "full refund" if virus caused cx. However, when forced to cx, company rep said sitter's policy was 50% refund only unless 7 day advance notice(not disclosed at outset). Sitter refused any leeway for pandemic, sent this customer several acerbic texts saying How much I had cost her & that Rover set policys, and blaming customer for not giving enough notice(even tho that was not possible). I didn't even ask for full refund, just not full charge due to circumstances. Poor business acumen, poor customer service, lack of professionalism in communicating with customer.