They claim they have insurance to cover any damages, but won't use it to actually cover real damages by the dog sitter. I urge everyone to use a friend, family member, even a person you met on the street. Any stranger would be better than the people they have there. If anything happens they will not cover it and find an excuse. Even though they claim they cover anything. They said the damages must have happened by an earthquake. No damage happened to any house in the entire state from this tiny earthquake, yet damages must have happened in my house 150 miles away from the epicenter. A 2.0 earthquake? Don't use them!