The first time I booked the dog watcher cancelled on me last minute. Then I found someone else, I had her come over before we went on vacation. She seemed like a good fit so we booked with her. While we were gone she went through our cabinets and broke one of my dishes. It was a little annoying, but not the end of the world. Accidents happen.
A few months later is where the real issue happened. We booked a vacation and asked the same dog walker to watch our dogs. We have security cameras in our house and she was fully aware, as we disclosed this to her and wanted to make sure she was comfortable and she said she was. We noticed that she was gone for very long periods of time and then one night we got an alert on our phone at 3 in the morning and she decided to bring a guy to our house to spend the night. This was very concerning as she never asked us and we have no idea who this person is. He hasn't gone through a background check or anything and who knows if she just met him that night. We didn't text her about this when we were gone because we were worried of retaliation when she is in our home with our pets. The next day she texts me that she's sorry because she tried washing our guest towels but she bleached them and ruined them... why is she bleaching guest towels? She never asked to use our washer and she's never washed anything in the past so I'm grossed out as to why she's bleaching our dark GRAY towels the day after a guy stays over. I was very annoyed and waited until we got back too let Rover know. They did NOTHING and took no accountability. I haven't used them since and never will. Terrible.