Rover

My Rover sitter in the San Diego area disregarded all written directions to put my dog in the crate whenever the front door opened. Within 20 minutes in Lauren MacBeth's care, he escaped through the front door and we didn't hear about the escape until almost an hour later! From that moment on, the sitter provided little or no help instead painting herself the victim. Even when we requested specific things would complain she had little sleep, lost a client because of the dog food lure we left outside of her house and up until the critical moment before we were reunited, was unable to be reached by phone or text. During the whole ordeal, Rover left her profile open to accept new clients citing they were investigating the incident. It was only until I looked at her social media account that I discovered a history of past recreational drug usage and pointed out that dogs in her care could ingest the substance that they removed her. Rover.com only cares about the bottom line, not the care of your dog.

I have tried a few different Rover pet sitters. With one lady my dog came home with his fur full of burs. It took hours to pick them all out. Another lady lived in a one-bedroom tiny townhouse. She had a 12'x12' patio yard out back all dirt and no grass. She had 5 large dogs when we got there! I hesitated to leave my dog but was leaving town and didn't have enough time to find someone else. Shame on me for not pre-screening her! When I picked him up, the monogramed blanket he sleeps with was torn literally to shreds! The lady apologized and said she didn't see it happening. That means that she wasn't watching the dogs! Did she leave 6 dogs alone in that tiny space with no supervision? What if one of the dogs injured or killed my dog? Never again! I will never use Rover again and don't recommend it to anyone.

I will never use Rover.com. In need of a housepet sitter I took a friends referral for Nikki on Rover. She answered my inquiry immediately, but then ghosted me. Wondering if we got our lines crossed somehow I tried to contact her again, she answered, we started a conversation (via text) and then she ghosted me and left me hanging. If she can not complete a simple and short conversation I can not trust that she can complete the service I am requesting her to do. I contacted two other pet sitters and, although both of their profiles state that they will respond within minutes... still nothing. If these people can not be responsable enough to respond, or complete a (started) conversation, I can certainly not trust them with my home, and certainly not with my pets.

We had booked online thru rover a sitter for out dogs. We made arrangements and paid for the booking thru rover, we met the sitter the week prior to make sure we we were comfortable. When the day came that we were leaving, Arlene from Nanaimo messaged is at 6am and said her truck broke down and we would need to drop the dogs off(which wasn't a problem). When we tried to message her no response when we called her no response, she didn't respond and ignored our calls! We had booked and paid for a this service and were stood up at the last minute. We would advise to be very very careful and to make sure you have a back up plan as this service is so unreliable and we are now out $230 dollars. We are dissapointed and will never use again.

Maybe its my area but i worked so long to try to ge tthis bavkfround check just for the app to be lame and confusing. Many other services have cheaper background checks & a way easier platform for future walkers. If ur thinking/contemplating the background check this your sign TO NOT PAY FOR IT. Find another side hustle please.

Rover refunded $206 of $522 paid to them for no services. We gave them 24 hour notice at a time of year when the job could easily be refilled, many many people looking for sitters. We had to cancel a family holiday when a boosted family member contracted Covid and we could afford the health risk to another pregnant family member. When called, Rover told us the refund was up to the dog sitter--absolutely untrue, she could not reach them either and was more than willing to refund our money. Later when I went back on the Rover site to lodge a complaint the chatbot told me that Rover requires a full week to cancel or you only get refunded half. We did not even get half of when we paid. I am sure the dogsitter got nothing.

I am leaving this review on behalf of my friend, She went to Houston... before doing so of course she reached out to this app which she had full faith in. She found a sitter, confirmed and paid. Not even 30 mins goes by she gets a call from a random person stating they found her dog on the side of the road HIT WITH A BROKEN LEG... not even the sitter notified her... do not trust this app. The ppl on here do not care for pets they are just looking for a quick buck. Its sad...before you say i am not a USER of this app your right i am not.id gladly place proof of the vet bill if needed...STAYYYYY AWAY FROM HERE!

My dog stayed for 4days with a dog sitter that rover.com provides. As soon as i got my dog, i found something wrong with her. She was shivering and trembling with fear. When i closely looked at her, i got shocked. Her right eye was filled with blood. I visited a vet, and he says, it is hyposphagma (Subconjunctival bleeding) that is only caused by external attack or choking. So, i reported about this issue to Rover.com, and it says i have to pay $250 to start claiming.
My dog was not safe there, and I almost feel the urge to report the dog sitter for dog abuse, but there is no CCTV or no evidence or no witness.

Rover offers ZERO SUPPORT in real time emergency situations. And in reality they take zero responsibility for anything. I don't trust the sitters because I don't trust who they're working for. Even the best sitters get BURNED so terribly by this corrupt company that it would make sense that they'd lose hope after a while.

My sitter was scheduled to start at 7:30am on July 20 2019. I had used her for a drop in the Sat before.(not sure she even came to my house). I had communication with her that Sat of the drop in and told her we'd need here to come around 7:30 on the 20th. I called her and sent texts to her on the Friday before we were leaving and go 0 response. Finally at 9 pm I called the rover.com emergency number and they tried contacting her, 0 response. My neighbors stepped up and said they would take care of my dog. I got a full refund right away. We were on Maui and Sunday night the 21st around midnight WA time the rover sitter starts texting me wanting to know why she was canceled. I don't think she had a clue what day she was supposed to start watching my dog. She started texting and calling basically harassing me. I had to call rover the next day to report her. I will never use rover.com ever again! I'd love to post her name she's in Wenatchee WA.

I have has the worst luck with most of the petsitters that I have used. Two of the lockked my little dog (now gone) is a small room or hallway. Antother must have medicated my bloodhound -shepard mix because when I picked him up he could barely walk I had to lift him into my truck and he did not seem to recognize me. I was going to bring him to the emergency room but he came out of it in a few hours. She must have sedated him with something. He was the biggest dog in her house but he never bothers another dog. I now bring him to a professional facility and he is always the same dog when I pick him up.Another dog walker let him off leash in my neighborhood This is a 92 lb dog. She had absolutely no common sense. So beware when you leave a pet at someones house you don't know what they are going to do with the pet. Very scary.

I'm 29, good with tech, use tech in my job etc. and this website was IMPOSSIBLE to navigate. Things are placed in such odd places and I can barely even sign in half the time. When you click on "sign in" on one of the pages it keeps promoting you to find a sitter. Not everything can be done on the app so FIX THE WEBSITE.

A puppy is gone forever because if their incompetence! Our daughter booked a dog sitter from Rover to care for their puppy in the sitter's home while they were on vacation. She seemed wonderful and capable. Unfortunately, a few days into the sitting, she had to cancel due to a family emergency. The sitter found another Rover.com sitter nearby who took over care of the puppy. Now, mind you, my daughter and family are across the country while all this is happening! The second sitter let the puppy escape. It has not been found and due to recent heavy snowstorms, the puppy is presumed dead. My husband and I came in from out-of-town immediately, posted on numerous websites, distributed flyers and posted signs in the surrounding area. The second sitter is not healthy enough to be in this profession, was not able to adequately search for the puppy and did not act quickly enough to recover the puppy. I also fault the 1st sitter for not finding someone else more competent. If you can't commit to caring for an animal in a professional agreement DON'T DO IT! Our sweet little puppy is gone and Rover is NOT insured.

RUN RUN!USE ANOTHER COMPANY!
Ther S€CK!
Horrible! Canceled twice on me once when I was getting ready to leave for Hawaii. For their sorry they gave me a $250 credit which I was just going to use to go back to Hawaii, they took that away! Stay away from this

I have had the worst experience with one of Rover's sitters, Carla B. She works in the States (Atlanta, GA) and Canada (west coast and Ontario), so be aware if you come across her name. 2 things to be aware of, she is a CON ARTIST pretending to be a pet sitter, she abandoned my pets after 1 day of sitting (which was when I was already out of the country so was helpless) and she fakes an emergency to end the job. First she wanted to use the rover website, but as we started talking, she indicated she wanted cash, This is called diverting. Do not pay anyone cash, go through the web site all the time to protect yourself. Use the texting system not whatsapp or email to communicate with the sitter because that's your proof should something go awry with the job, and Also, take a copy of their Identification to confirm the name, address and legitimacy of the person working. It cost me a lot of money to replace her at the last moment when she said that I had 10 minutes to find another sitter, I'm not kidding either! She really said that!, I was totally screwed and spent 2 days while in airports trying to get a sitter while my pets were unattended at home without food or water. Also she took the money and RAN! $700 down the drain, plus the fees for the replacement sitter. Always ALWAYS pay through the website, if the sitter leaves early, the sitter is responsible for the cost of the next sitter. Know your rights when using this website.

$#*! this business for all the time I have waisted trying to $#*!ing logging in. Every time I try to put a password in, these words come up EXISTING. ACCOUNT ALREADY! And it just stops at that.Just think of all money you lost from me over this 5 years. I even called you guys today and this man have me in hold for hours.