Rover

So I'm a Rover sitter, and have been doing so for a little over a month because I recently left my teaching job. In that time, I have racked up about 30 clients, all 5 star reviews, and several repeat clients. The majority of the reviews here are completely bogus. I find it extremely hard to believe that these things would happen via Rover sitters.
Most sound completely fake to me based on my experience as a sitter and all of my conversations with my Rover clients, all of whom are very satisfied with the service. Yes, we are background checked, and clients have complete control over who they choose as a sitter, so for these supposed disgruntled clients, it's up to you to do your due diligence and get to know the sitter a bit during the meet and greet. 99% of us are wonderful, kind, educated, pet-loving people.
And regarding a review complaining about paying $25 for a 30 minute visit... what do you expect? That 30 minute visit is more like an hour for us when you include our travel time to and from your house. Not to mention the cost of gas. Most reputable sitters are not willing to work for pennies.

I've had multiple positive interactions with many pet sitters on Rover. Most recently, I've found a consistent house sitter for my 4 pets who has watched my home & pets multiple times since I first hired him from the site.
There appears to be a misunderstanding with some people for the role the website plays when an owner is hiring their sitter for pet care. Before deciding to book a service on the site I checked their terms of service and also their descriptions. They are the neutral party/tool that a business owner uses to list their services. I can kind of compare it to Angie's List but specifically for pet care. Sitter's list their personal business, owners hire the business if they think it's a good fit.
When I book my pet sitter, I am hiring the pet sitter for their advertised service.
While I was searching for a trusted house sitter, I interviewed at least 5 different sitters both via messaging and in-person with what I think Rover calls a Meet & Greet. Overall, I was the one taking the time to ensure the person I allowed into my home was a good fit for my needs and my pets' needs.
When hiring anyone, it should be treated with care and intentional conversation. The website also has some handy tips & article that guided me on my questions to ask my pet sitter when determining their fitness for what I expect from my sitter.

I hired a sitter from Rover to stay at my house while pet sitting. After getting a flat tire she informed me she would be able to get back to my house until 6pm the next day, leaving my animals, including a dog alone for over 24 hours, fortunately I have a great neighbour who was able to come over to feed them and let the dog out. I left a detailed note stating if weather is cold (-15 or colder) not to take the dog for a walk, the last couple of days were more than warm enough but doesn't appear he was taken out. My neighbour informed me she was rarely at my house, really only over night and quick stop during day to let the dog out. I have a camera, which she was informed about, I checked on my guys several times a day, I literally saw her three times in 8 days, she was petting my dog in one of them which was nice to see. My neighbour said he had considered coming over and taking my dog out for a walk since the weather was good and he felt bad he was being walked. Suffice to say I will not be using Rover again.

Please don't use this site. I secured a dog sitter for my pup Persephone through Rover and this woman appeared to check all my boxes. I included extremely thorough information about my dog and her specific needs and the sitter said my dog was a perfect fit for her and that she could meet all of her needs. Not even a week later, she lost my dog at 3:30 in the morning. Her story was extremely suspicious and at the least she was extremely negligent. My dog is still missing and is likely dead. I haven't seen my sweet baby in over 2 months. And then this sitter had the audacity to blame the entire situation on my dog. Her behavior was disgusting and immature. She didn't search for my dog or put up fliers like she claimed to. Then she blocked me completely. My dog was a bait dog before I rescued her and she had an extremely rough life. She didn't deserve this. She deserved the best life and I tried to give that to her. So please do not use this site. It's impossible to know if the sitters are really who they say they are. There's not proper monitoring to ensure your dog is safe. Don't risk it. Please use a sitter that you already know and trust personally. I'm sharing this because of my sweet Persephone and with the hopes to prevent others from experiencing the immense pain and loss that I'm enduring.

Even setting up your account will Totally Red flag you! Calling in to talk to someone will be an easy process because they won't help you! Rather delete you! Good luck

Please Run And look the other way if you see a sitter from Hamilton name Jesse she abuses dogs. My dog came home hungry dehydrated and dysfunctional I reported to rover the did nothing

Don't use this service if you can all avoid it. The customer service team are likened to a criminal enterprise. I need to cancel a booking and did so within 48 hours. They kept half of my money and blamed the sitter on the settings she chose for cancellation. Customer service Sid I need to ask the sitter for permission to refund the entire amount. She gave that permission and then! I called customer service a k and they stated that it wasn't clear enough when she gave permission. These people are crooks and the explanation they gave me was purely semantics. They have no intention of refunding the entire amount and they blame the sitter for it. DONT USE THIS SERVICE! THEY WILL RIP YIU OFFF

I got a puppy in January and needed a sitter to come and let the puppy out while I was at work. I went through rover to try one and she was great. But, the next week rover sent me a message that I need ed to sign up again in order to continue re occurring. They then began to build me twice for each visit. I signed up for services to be carried out over I think it was 6 weeks. When I found out what they were doing and that there's no contacts for service and that there's no interest in anyone on rovers and to help either the sitter or myself correct this issue come I tried to cancel the services altogether. They would not let me cancel the services. In fact, 4 weeks after I tried to cancel and quit using the sitter they sent her Use a rover card which was fabricating a request from me for services. I also found out they upload all of your text messages to their app. Total violation of privacy. Again with no one willing to be contacted, they ended up ripping me off about 3:00 plus dollars. I've found a complaint with my bank and they told the bank that I never tried to cancel. I have at least 6 screenshots of my attempts to cancel where they told me they would not allow me to cancel. Stay away from rover as far as you can get. Their thieves and crooks.

I was at the Mayo Clinic for cancer surgery. I used Rover for one night. The sitter drugged my dog. When I got him back, he was lethargic. She had great ratings too. Don't ever trust that app!

More of a sitter review, but sitter is rep of Rover.com. Had to cx a trip because of sudden uptick in covid 19 pandemic causing travel restrictions and quarantines 2days before. Was told by Jennafer, of Lake Worth, Fl that I would get "full refund" if virus caused cx. However, when forced to cx, company rep said sitter's policy was 50% refund only unless 7 day advance notice(not disclosed at outset). Sitter refused any leeway for pandemic, sent this customer several acerbic texts saying How much I had cost her & that Rover set policys, and blaming customer for not giving enough notice(even tho that was not possible). I didn't even ask for full refund, just not full charge due to circumstances. Poor business acumen, poor customer service, lack of professionalism in communicating with customer.

Our original house/dog sitter cancelled and we have been left to scramble to find a replacement as it is from mid-December through New Year (holidays). Rover was initially helpful in sending potential replacement sitters, although out of several, only two were actually able to house sit over the dates we needed. One was a High School student who had just signed on with Rover, with no previous experience, and the other was a good fit so we figured we'd book this sitter. The issue we had was Rover had initially sent us a support email stating they would provide 25% credit towards cost of replacement. The new sitter was over $500 more expensive than our original booked/paid in full sitter. Rover admitted the Customer Service person had made a mistake and reneged on their 25% 'written' offer because the cancellation was outside their 2-week window. I have no complaints about their Terms & Conditions, but they should have honored their employees mistake and made good on the offer. It also raised other concerns; such as what else would they renege on? We have since found a great sitter through our neighborhood network. We will never use Rover again and most certainly won't recommend.

First of all Rover does not care. Secondly, if you do not have someone monitoring their coming and going/ or have a smart home system, you will not really know what that particular sitter is doing. I rater our sitter last year a 5-star but that was BEFORE I had my smart home system. Last week when I sued the same sitter, gave her the same time for meal plans (early morning feedings) (4-5 PM dinner), visits 3-4 per day, I had my video camera and lock system show that she averages 5-7 minutes per visit (this is with 2 dogs). Had to text her to see if she was ever going to come on some mornings, did not show ups to around noon on some days. Most likely my review will not show up on rover as a poor review as all you see is the 5 star ones. She actually had asked me if she could have her boyfriend do one of her visits for her, someone I and my dogs never met. My wood floor was ruined due to her timely visits and the one dog having accidents. If you need further info regarding this visit, texts I received from the sitter, her excuses and so on, I will gladly share. Just warning you really check out your dog sitter before leaving them with someone. This particular dog sitter lady goes my Juliana M of Macomb, MI

DO NOT USE THIS COMPANY! IF NOT FOR MY NEIGHBORS MY DOGS WOULD HAVE DIED. The My neighbors spotted 2 hoodlums out driving my wife's new Camaro Convertible and smoking pot. When they returned 3 hours later she took the keys away and kicked them out. They had set up shop selling drugs from my home. ROVER said they were not responsible because it was an independent contractor! She had all 5 Stars are you Freaking kidding me? THIS COMPANY DOES NOT CARE ABOUT YOUR DOGS! STAY AWAY!

I've been working for Rover since the beginning of this year, and have had issues the entire time. Rover takes way too much from both the client and the pet sitter. I essentially did 2 dog walks for free, when it was my time, gas, and work that earned that money. They claim it's for their 24/7 service fee, but I have yet to ever need to contact them while caring for a pet. And if there was an actual emergency, I would definitely contact an emergency vet and their owners before even considering contacting Rover. They are unhelpful and do no care about the clients or the sitters. Would not recommend Rover to anyone. In fact, I'd recommend you not use Rover for any needs. As a sitter, you barely get any jobs that stick. I've been contacted 5 times within 5 months, and only 1 of those actually worked out. 1 was a scam. 2 got their friends to do it, and the last was canceled before I could accept. I've gotten other clients from recommendations from the one client I did score. Several of those potential clients complained about Rover on their end too. Not a good company.

The second time I used my Rover sitter, I picked up my two pups. One had the beginnings of an eye infection in both eyes and the other had an abrasion on his chin, constant licking and jaw problems. Took both pups to the vet the next day. Both were put on antibiotics. Contacted Rover sitter who couldn't tell me who to contact, etc. Then he wrote me another text, asking for vet costs. He denied my bills (not that I asked him to pay them), saying other dogs tear up his yard and house, and it's part of the package. He also said my pups were sick when I dropped them off probably, as they didn't have problems at his house. How in the world can you not see yellow bacteria coming out of both eyes? I emailed Rover twice before they responded and now will only look at my claim if my vet bills are over $250. Terrible customer service and I will not use this sitter again. I even gave his pup a bag of rawhide sticks and took a baby present to his newborn baby. So much for my kindness. I get 2 sick pups in return. I had pictures and video of my pups but they didn't seem to care that my pups were hurt. Run!

Are used one of their doggy daycare's and it was a horrible experience. I don't think they go out and inspect any of the homes, and there are no pre-qualifications to become a dog sitter. I took my nine month old Frenchy to one of their sitters, and the place was horrible. It looked like hoarders. He had three other dogs that live there all adult dogs who were very straggly looking against my better judgment. I left my pup, Leo for a few hours while I went to work because it did not sit right with me. I left work early only to find that my dog was very withdrawn once home and putting Leo to bed. I noticed there was blood on my comforter, after inspecting him I noticed his testicles were bleeding. I took him to a vet visit the next day notified Rover immediately and they gave me the complete runaround needing all types of information and it's been over seven days no reimbursement for vet bills and completely unsatisfactory results, including not even being refunded my money do not use these people.

In 2019 I signed up for Rover. They did a background check and I was good to go. With each year my income doubled. I had nothing but 5 star reviews from every single customer. I live in Louisiana, an area that was impacted hard by hurricane Ida. Since We are allowed to have personal customers, I began giving services to pets. Who've been displaced from the storm. One individual dropped her dog off. Agree to pay $15 a day for one month. The owner never paid and never picked up her dog after 5 attempts to contact her.
I placed the dog in alternative housing. I kept the dog 97 days, waiting for her to get her dog. 2 weeks after I place the dog. She showed up to my home looking for the dog. She then posted falls, veragatory statements and tags myself and rover in the posts. Rover then requested second background check. Which they made sure I did not pass even though I had no changes. They deactivated my account. I have been struggling with them for over a year now to reactivate me.
I'm still doing pet sitting on my own but rover was half of my entire income. Pet sitting is what I do for a living. It is my full-time job, not a side hustle. I take very much pride and what I do. Rover fired me with no explanation and no consideration for the circumstances.
The person who abandoned their dog was never even a rover customer.
I don't know how I will support my 2 kids. I'm a single mother.