Rover

I've done some dog sitting through rover and they are honestly the worst to work with. They take a huge cut out of what you get paid. For that reason I will usually offer to go through venmo or cash so that I can afford to give my clients a better discount. I leave it completely up to the client though, and if they prefer to go through rover I'll do that without being pushy. Most recently, however, I did a drop-in visit and rover sent the payment to the completely wrong paypal account. So when I contacted them because I hadn't received the payment they just said that they can't cancel a completed transfer and to contact paypal about it. I already had contacted paypal and all they said was that they hadn't received anything. Obviously, because it wasn't sent to the correct account. So basically rover won't own up to or do anything to fix their mistake. They've already taken out their big chunk of the payment and they're cheating me out of the money I earned. Complete trash.
I will add though, a lot of these reviews are bad reviews of the sitters themselves, which honestly would probably deter me from using rover if I was new to it. However, the sitters profile should include ratings from verified stays, and if those reviews are good then you're probably safe to move forward with having them watch your pet. Also I would always suggest doing a meet and greet, because usually you should be able to tell if the person is sketchy just by meeting them.

The sitter I got from rover completely ruined my dog. Malibu is unable to walk and is currently very ill. She just had surgery, a surgery that cost me 2500 dllrs, none the sitter or roger cared. Rover treated me horribly, they pretended that they would help and make you pay everything with the promise that they will eventually take action and help but is all lies and now that I have read all the reviews I can confirm that they are absolute right. They do not check their baby sitters, don't get references, don't ask for their identifications, criminal check. You are truly leaving your pet with a total stranger that could be a really $#*!ed up person. What the sitter did to my dog and to my family is devastating and one of the worst situations I have ever been at, I can't even talk about it. I never want anyone to go through this or feel this way. I'll beg you to not use this company or any ever. Get a family member or a friend always because they will truly care. Rover is by far the WORST OF THE WORST. Don't trust it please, if you love your dog never use them. Pet sitter couldn't even learn my dogs name, Got one sick from something she ate in her house or from stress and the other one broke her leg. Do you think at least Rover gave me back the money from the pet sitter? Do you think I ever got an apology or anything? Honestly my heart is broken everytime I think about this situation.

We booked a doggy day care service with Rover. Our sitter ghosted us last second. We drove to the address she gave us to drop off our dog at the agreed-upon time, only to realize that address didn't exist. She would not pick up her phone. I had travel plans and my boyfriend needed to be at work, and we were left scrambling to figure out what to do with our dog last second. Eventually Rover refunded me, but they did not cancel the booking, meaning our "sitter" still profited. Rover did not hold her accountable in any way. She and other "sitters" may do this regularly on this app, basically making money from scamming people. This app enables people to easily to this with no repercussions. I would be extremely weary to trust their sitters. I'm not sure what qualifications, if any, people need to have to register as sitters. Our day was messed up and hectic, but it could honestly go much worse if the "sitter" had more nefarious intentions. I would strongly advise against using Rover, as they do not have any standards or accountability for their sitters.

Where to start? First of all, people don't properly fill out their petsitting profiles and the app doesn't have a way for you to report that to Rover, so you get all kinds of crap results when you do a search. Like searching for a household with NO DOGS and they show two German Shepherds in their profile. Next, when my reservation got cancelled, they couldn't tell me why or how it happened. The sitter acted surprised about it (in dealing with the person they were picking the dog up from in my absence) but I'm sure it turned out she cancelled it since she ghosted me -- three hours before she was supposed to pick up the dog. Again, no way to report that to them PLUS they can't tell on their end how the reservation got cancelled and refunded. Lastly, I'm looking for boarding and it kept giving me housesitters who don't board. An absolute WASTE OF MY FREAKING TIME!

Rover pays for their negative reviews to be removed. First of all, they don't disclose how many dogs die every month in their care. If they did, no one would use their service. You can easily google how many horror stories are out there about Rover sitters. I wish they would have told the truth so that I never would have used them. One of my dogs was brutally killed in the care of a Rover sitter who had had a past history of dogs being injured in her care. Due to Rover's greed and negligence, they continued letting her watch people's dogs -- WHAT IS WRONG WITH THESE PEOPLE? Thanks to them my dog had to be killed in a terribly violent way by a terribly negligent sitter. The people who run Rover do not care about safety or else they wouldn't have dozens of dogs die every month and then pay to hide the bad reviews. Rover is literally the worst thing to ever happen to the pet care industry. STAY AWAY AND SAVE YOUR PET'S LIFE.

My pet was injured during a stay at a Rover.com sitters house. He jumped off the bed and suffered 3 injuries that required surgery. Rover not only denied the $620 dollar emergency vet bill from the sitter, they also denied further care my dog would need, which is surgery. They claim that my dog had a pre existing condition, eventhough he did not have any injury or condition in the 9 years he was in my care. I dropped off a healthy happy dog and picked up a crippled dog that was in pain. It is 5 Am on a Monday and I should be getting ready for work, instead, I just cleaned diarrhea and pee off my dog because he has lost function of his bowels. I will be missing work as a result of my impending visit with the surgeon that Rover already called and said was denied. This company does not care about you or your dog. Rover.com is the worst pet sitting company and should not be used if you love your dog and treat him or her like a member of your family. Please don't give this company your money and let's work hard to put them out of business!

Rover.com #Rover should never be trusted. The promises "Local, loving pet care" and what I got was the opposite. My dog was so badly neglected that it's criminal animal abuse. I needed to board my dog for 28 days and when I got my 9 pound dog back he had lost 16% of his body weight. He was dehydrated and in deplorable condition. I rushed him to the vet who was horrified by his condition.

I filed a complaint with Rover as they have a guarantee to cover vet bills. Followed all of there long list of requirements to get some of the $900 in vet bills paid back and in the end they came up with a BS reason that they won't explain. That I'd have to file an appeal and blocked my emails to the person handling my claim. I have a statement from my vet stating the facts of the condition my dog was in on the day after I got him back. I have videos showing he was skin and bones and very weak, covered in fleas.

Please spread the word and don't ever use Rover.com or trust their guarantee.

I have the evidence and I don't mind sharing it.

I very recently had an extremely bad experience with one of their sitters, and he subjected my dog to inhumane conditions. The sitter did not follow any of my instructions, and I have proof of his negligence. I picked up my dog and he was soaked in his own piss, among other things. The sitter had put him in his travel carrier and left him there alone, which is very cruel because the carrier is not a crate and it is very small. The carrier was damaged when I picked up my dog. Everything in it was soiled with excrement. The sitter did not give my dog his supplements, as I had instructed. My dog is recovering from surgery and needs these supplements. This surgery was to fix my dog's leg; as a result, he should not be off -leash and running in a dog park as this puts him at risk of a rupture and lameness. However, someone from a greyhound Facebook group of which I am a park posted pictures of my dog loose in a dog park. When I brought my dog home, he seemed very distraught, was limping, had scratches in his legs, and refused to come to bed with me. He sat scared in his basket. This sitter clearly is not fully invested in dog care and is unfit for what Rover claims to offer. This was so unnecessarily distressing that I won't be looking to Rover for sitters anymore

I had the misfortune of trusting Rover in taking care of my dog during the holidays. My dog came back changed. She had an infection in one eye, massive diarrhea, vomited, and also had zero energy for many days, almost as if they had drugged or neglected her. When I reported this fact to Rover, right after the stay, they acted concerned and promised that they would look into it and that there was some sort of guarantee. However, when the Vet determined that there was an infection, and antibiotics were needed and the bill added up to $360, Rover stated that they did not have any evidence that my dog's condition was related to the stay, and that their guarantee did not cover my dog's vet bill. My dog has never had any illness like this or close to this before. I decided to let others know that what they told me is that they have no idea what is happening during the actual boarding and that sitters are completely independent (and unchecked). They also dont have any power to tell you if anything like that has happened to other pets before. Beware, do not leave your pets with Rover, it's a total scam!

Never left my dog for boarding as pet sitter cancelled AFTER PAYMENT WAS MADE and before my dog was dropped off. Sarah, Kennesaw GA left message stating she was not comfortable with situation. Scammers are everywhere!

Two times in the past 4 years I have tried to use Rover with 2 different dogs and both times have been stranded 2 days prior to needing them. Both times I did the meet and greet with my dog at their home and both times they convinced me to pay them directly so that Rover would not get a part of it, which I did, Well yesterday I got a text from Emilie R that she was canceling for Tuesday, I was shocked and left with no options with such short notice. I called Rover and they were of no help and didn't really seem concerned, said the sitter has this option. NEVER AGAIN will i use Rover.

I've been a dog walker/pet sitter with Rover for almost a year. Definitely don't get enough clients to make it worth my while at all, but I love dogs and I do my best to care for them. The issue comes from Rover's complete and utter lack of support. They're supposed to send an email to allow a sitter to confirm if they've skipped a walk (due to weather, illness, whatever). But they just don't do that anymore. So that means that I don't get paid for walks I didn't do, but the client also doesn't get a refund. Meaning Rover just casually keeps the money themselves. This has happened to me several times with one client alone because I have sudden and unfortunate medical problems that keep me unable to do these walks. In one instance, I thought Rover had gone ahead and paid me for the walks I didn't do and so I gave that client two free walks the next week. It turns out they hadn't paid me. They just casually pocket the money themselves. Now that same client is insisting that I can give her a refund, but I have explained multiple times that I don't have the money, Rover does. I hate how this issue keeps cropping up. I'm going to move to a different app in hopes that they at least have some basic customer service.

You are warned. Rover does NOT I repeat NOT IN ANY WAY takes any responsibility or liability if anything happens to you! If you agree to walk or watch a dog and it attacks you, you are on your own! It's in their rules and agreement. It is NOT WORTH THE RISK for the money you make! You are warned! I had to learn the hard way.

My daughter contracted a Rover sitter to take care of her 3 dogs in Las Vegas. She had an interior camera in her house so she could check on the situation. After 24 hours she determined the sitter had not removed the dogs from their kennels. Soon after a neighbor called and asked had my daughter returned and left her car parked $#*!-eyed in her drive? It turns out the Rover sitter "borrowed" daughter's car from the garage without authorization (she is on video, shown removing the car keys from the kitchen counter), damaged the exterior, helped herself to $300 that was in the car and upon return, parked it, sort of, in the drive. After alerting Rover to this, the dogs were attended to, finally, after 24 hours in kennels, without food or water, sitting in their urine. A police report was filed and sent to Rover. Our out of pocket for this escapade by one of Rover's sitters was approximately $2500. To this, Rover says "automobiles are not covered by our insurance policy". Huh? How about theft? That not covered either? I wouldn't use Rover now if they offered their service for free.

I think I have written maybe 2-3 online reviews in the past 20 odd years of being on the internet. This website and service is literally less useful than my dogs poop. If you contact someone you can only contact one person or the 3-4 Rover "recommends". Why can't I curate my own list of 3-4 people at one time? I can manually retype all the information for all 4 over and over and over. Also there is no way to delete your "job" posting. So if you do start talking to someone and then they decide against it you have to start all over again. I can't even black list these people if they are non-responsive. Finally of the 5 people I have offered to watch my dog, 1 never responded, 1 after waiting a week said she couldn't do it, another after waiting a week offered her roommate instead of her, 2 others despite their calendar on Rover being open the weekend I needed them said they were actually booked and the last one never responded. This site is a joke. I guess the best thing to do is just ask your neighbor. Never again Rover, NEVER AGAIN!

It's been over 2 months since signing up and my acct still hasn't been approved. Would like to care for folks pets/ walk them as a pt gig. Took my money and nothing. No update... Nothing