CM C.

Updating review since I've received my AWESOME PRODUCTS! Honestly, I figured they would be bottom-of-the-line based on what I paid, but I can't believe the quality! The shopping experience still really sucked, but in the end I suppose it was worth it and I'll be back in the future if need arises.
ORIGINAL REVIEW:
Your website is, well, pretty awful to shop. I got kicked out of the chat three times before I finally got to talk to someone. The logic behind the checkout process is flawed. Why would you say what the delivery date is before you REQUIRE that I put in my zip code so I can check out?

This is about Teladoc, not about any providers I've encountered.

Setting appointment: You select your time zone and the available times are displayed. You select one -- and it defaults to CDT no matter what zone you're in. But you don't know that until it confirms your appt. Time in CDT.

Customer support: Seemed great, and the lady took down all the information and seemed interested in helping me reschedule my appointment (since I couldn't figure out how to get it done at the right time in the right timezone), and she said she would escalate the issue to tech services. Well, she didn't reschedule it for me so I had to move other things around on my schedule AND be available in case it was rescheduled and I just wasn't notified.

Site/App: I'm writing this at 12:16 pm on 8/12, and my page still has an invitation to join the waiting room for my appointment that was yesterday at 4:00 pm EDT.

Providers: Here's where they excel. I've had two calls for Rx refills and one nutrition consult. All three providers were excellent.

Where to start? First of all, people don't properly fill out their petsitting profiles and the app doesn't have a way for you to report that to Rover, so you get all kinds of crap results when you do a search. Like searching for a household with NO DOGS and they show two German Shepherds in their profile. Next, when my reservation got cancelled, they couldn't tell me why or how it happened. The sitter acted surprised about it (in dealing with the person they were picking the dog up from in my absence) but I'm sure it turned out she cancelled it since she ghosted me -- three hours before she was supposed to pick up the dog. Again, no way to report that to them PLUS they can't tell on their end how the reservation got cancelled and refunded. Lastly, I'm looking for boarding and it kept giving me housesitters who don't board. An absolute WASTE OF MY FREAKING TIME!

I moved in to my new home in 02/2016. L In 06/2017, I wrote in to ask that my house be added. I never got a response even though I followed up. I just finally wrote in again in 03/2018 and was told that I cannot have it added, that it only comes through some (undefined) third party feed. Their other problem is that use Bing.com instead of Google maps. The street names aren't right in my community and my house isn't even on the map yet. Way to go Bing, way to go, Zillow.

I read a number of negative reviews so I checked them out before signing up. I had read it was hard to cancel, so I called their 800 number to see how long it took to get connected to an agent. They have a call-back option and I got my return call within about five minutes. So it was a GO and I signed up. Also heard it was impossible to cancel online, but that simply wasn't true as of 2017 anyway.

I was looking for information about a known criminal, though, and they came back with absolutely nothing. Also looked up my late ex-husband and he doesn't exist anywhere in their system. Looked up a few other family members and the information was reasonable on some, lacking on some and excellent on some. And my mother was devastated to learn she was deceased! So, a mixed bag.

I used their option and paid for the premium report on one person. I felt it was worth the extra $19.99.

On the con side, though, they pad the report with gillions of pages of sex offenders CURRENTLY around PREVIOUS addresses like it is meaningful information, and also includes horoscopes. How ridiculous!

And it is a little tricky to tell what you're getting for free and what you have to pay for until you get the hang of it. I was a little wary of clicking on things because I was afraid I would be charged extra. But I got the hang of it. And they have an add-on of $3.00 if you want to download your results. Odd. But I certainly did get my money's worth.

Here's a hint. When I tried them, I paid $1.00 for five days with a $30 monthly renewal afterward. When I wasn't getting enough information I was looking for, I cancelled (easy to do online). They offered me a $10 monthly renewal rate which is a GREAT DEAL!