Rover

Worst decision I ever made choosing a sitter on Rover. I took my chihuahua and German shepherd to Miriah Elizabeth's house to be watched for 4 days. An hour into her sitting my dogs she calls to say the chihuahua darted and it's gone. Little did we know they had my dog dead in their house where their pitbull and other dog was. They brought my pets belongings out instead of letting me in to collect them and I called the cops. She lied to the cops that the dog ran away. So posts alerting the public about the missing dog and then the next day we get a call that our dog was hit by a car and we can come identify it. Well it was my dog and not hit by a car but attacked. No shirt and collar which miriah said he ran away in. I took my dog home to bury him. 3 days later the stranger who apparently Iikes to pick up random dogs up off the road and searched Craigslist or marketplace for the owners…? Messaged to ask me if I knew why the dog didn't have a collar and shirt.? So now things are making more sense past the worry about my dog and finding him. They hid this. Cleaned up blood, got rid of the dogs shirt bc it was torn like his skin. They drove my dead dog to this persons place and had them contact me to get the body. I told them he had a microchip and the cop said well if you got the chip you can track him and they heard the cop say that, that's why they made sure I got the body back. This has been a terrible experience and I hope no one has to go through what my family did. They do not vet their sitters and assume no responsibility for things that happen to your animals. Rover should be shut down.

I used the service just for an overnight visit came back my dog was unattended shivering tied to the back patio where he never is ' cause he's a short-haired Tiny terrier it was the dead of winter overnight its a miracle my dog didn't die and it looked like the person had tied him there the night before and never come back there was no food no water no shelter I don't know why this person just didn't leave him in the house I'm assuming it's because he didn't wanna clean up poop If he had no intention of walking my dog and of course rover took no responsibility for this but I'm just so thankful my dog was alive don't ever use this company ever ever ever ever I cannot say enough never ever ever ever
PS they made me put one star or they won't submit the review but this company does not deserve even one star

I signed up, got a confirmation, they took the money from my bank, then no sitter and no reason why, and noway to communicate with them. One star because I could not choose no stars.

HORRIBLE BOTH OF THEM, SCAMMERS. Go through PetsMart or your local dog sitting/boarding. NEVER USE HER SHE IS A STRAIGHT SCAMMER. AND ROVER LETS HER DO IT. SHE WILL NOT FEED YOUR DOG AND SHE STEALS THEIR COLLARS.

Rover has in place a method to report incidents. However, my wife, to provide the best service she can to the customer and the platform, has reported any little incident. Little things like behaviors from animals or things where the animal plays too rough and hurts another dog or child. Then when we had a big issue arose ( our kitten was brutally attacked by a dog and he had to be rushed to the vet er). They then started an investigation into why we had so many incident reports. Then without truly digging into each incident, they made the call to just close our account. So now my wife, who loves animals almost more than humans, is barred from using the app at all. SO, my warning to the reader. If you do become a rover sitter. DO NOT REPORT ANYTHING. Just take precautions as best you can and if something happens, just handle it. ROVER DOES NOT CARE FOR YOU AS A HUMAN. They see you as a number. A risk that needs to be assessed. I am unhappy with their treatment of my wife. They have these methods in place to report things but do not truly want you to use them or they will punish you by closing your account.

Jada Williams Worcester MA was a vetted sitter thru Rover. Our usual family sitter was not available, so we used Jada, big mistake. First off, she has 2 prior shoplifting arrests and 2 prior incidents with Rover (theft) twice, once in February and again in August and she was still able to watch my dogs in my house. When we returned Sunday night, we quickly realized we had been robbed of old cell phones, laundry detergent, food, cash, towels, credit cards, gift cards. We contacted local PD and they already knew who she was. We have her on video rummaging thru the house and she still has the audacity to say "It wasn't me, i didn't do anything" crying the victim. All this proof and ROVER says they will not compensate us for lost or stolen items or damaged property. DO NOT USE ROVER! Join the fight against them on social media and use hashtage #RoverOut to get Rover out of your state, city or town!

My dog is apparently "drugged "! Rover wants you to "jump through hoops " just to make a complaint! I am a retired Police Inspector, a Clinical Psychotherapist,etc. Dont trust ROVER

Your dog sitter in SC lost a dog or at least claims to have lost it. Find the dog and fire this sitter and make a public statement. No one trust this company until something is done with the situation in SC Involving Angela Clark's dog. DO NOT TRUST THIS COMPANY, they don't care who they hire. Fire Samantha R. Who claims to have lost the dog.

ROVER customer service is terrible. The walkers are great and setting up the customers are great but the customer service team don't care about your dog at all. If something happens to your dog rover can care less! I had to drop in on a dog twice a day, who was kept in a tiny room by her self 23 hours a day. She was eating paint, legos and other stuff. She would pee herself and freak out during the walks. I had to bring my wife to help me because one person could not handle it. When the owners asked us to cage her for 23 hours a day we called rover because we felt as if the situation was not good for the dog. We were afraid she would hurt herself or get sick from the stuff she ate. When I called customer service Memory K. Pretended to help us by just telling us to cage the dog since that is what the owner told us to do. When I said we didn't feel the dog was safe and it was inhumane to do that to her 23 hours a day she kept insisting we just do whatever the owner said. Memory told us that rover is just a platform and could not do anything else. So as a customer and a sitter of rover I will never use them again. Knowing my dog is in the hands of someone and rover who takes FEES from both sides is just a platform is DISGUSTING. You are terrible rover. These are peoples dogs and their lives. Shame on you!

We have a pet that gets anxious when left alone for long periods of time. Through Rover, we hired a sitter to come to our home twice a day, and be with our pet for 30 minutes each time while we were out of the country. Our Ring system records entry and exits from our home and it showed that of the 8 agreed upon visits, the sitter was only in the house 30 minutes one time, on two occasions she was there for a mere 8 minutes. For half of the 8 visits, she was there less than 15 minutes. To make matters worse, when we asked the sitter if she was able to be there for the agreed upon 30 minutes, she lied to us. Additionally, the sitter falsified her visit times on the Rover system, making it appear that she was there 30 minutes each time. So she lied to Rover as well. You'd think that would cause concern for Rover. Money is paid to Rover up front so we went to them with our concerns and requested a refund. They said we had to go to the sitter to get her to request a refund! WHAT? Needless to say the sitter ignored our outreach to settle the issue. We went back to Rover, who requested that we send them our evidence. After sending them the Ring system information, they refunded us less than half of what we paid and the sitter is still available on their website for jobs. If you love your pet, do not use Rover!

We just had a terrible experience with a very well reviewed dog sitter. Our one mistake was meeting her outside the house and not checking more closely. Picking up next day, she had her phone off and was unreachable. We showed up and a strange man answered who was rude and abusive to us and especially the dogs. House was filthy. Dogs everywhere barking. Our own dog was covered in burrs. They couldn't find any of our belongings (leash, harness, food, toys). When we contacted rover they apologized, but wouldn't say if they could guarantee a refund because the "session had already ended." Woman on phone was very unprofessional and seemed to not know how to handle the situation. We asked Rover to send someone over for a welfare check or to contact a dog agency and they told us that was our responsibility. Unbelievable. This company doesn't care about your dogs at all. They are willing to let abusive and shady people watch your pets and don't seem to have a conscience about their wellbeing. Do not use them.

My dog got hurt a few times trying to find the right dog sitter. She had gashes and would come home smelling like smoke even though some sitters don't list that they smoke. They aren't able to verify individuals and so be careful and make sure you do thorough meetups before leaving your pup.

Had a few sitters not show up and my poor pup had to hold it in.

Also, they have horrible horrible customer service. Rude, will blame you, unhelpful, difficult to get a hold of, and they clearly don't train their call center workers. I needed to create a new account separate from my abusive ex and I couldn't due to glitch. They took 5 whole months to return my request. When they did, the email said I was using my ex's account when I was not as I stopped when I separated from my ex. They asked me to email/call them to provide info to complete a new account yet didn't provide a number nor the details needed. After searching (bc they don't even list numbers on their website) I called and I received no help, dismissed, had to do it myself, and was blamed multiple times.

After it all, I didn't want to use the site anymore. You are unable to delete your account as a form of their customer retention scheme so keep that in mind when signing up. You can't even delete your number address or CC info.

My 5-star 55 reviews, first aid/cpr certified rover sitter killed our 8-year-old healthy Pomeranian. The sitter then took her to a crematorium and didn't call us until after the place was closed and hours after our baby was killed. She tampered with the body so the next day when we were able to retrieve the body and get a necroscopy it was inconclusive since she was frozen without our permission overnight. Rover.com claims the sitter did nothing wrong and is still on their site as if we didn't exist.

Rover.com "rover protection package" only covers injuries, if they kill your dog they cover nothing besides partial refund and crematory fees. So the way they wrote their terms of service it is cheaper for them to have their sitters kill your dog instead of getting it medical attention if needed. Also, according to their own terms of service, the reviews on their platform are NOT accurate or legitimate. Beware using the rover.com service. This service platform can not be trusted.

Also a couple weeks after they killed her rover.com sent us a marketing text message acting like our dead baby wanted to reuse their 5-star service. According to rover.com a "5-star" service is killing your babies please don't use them under any circumstances. This is an evil dog killing company and I'm finding out the hard way just how many dogs they have killed/harmed including my own.

I booked a 2 month stay for my pup, making sure to clarify with the sitter that 1) their dog was ok with other dogs, because mine isn't. 2) she assured me that yes, this was fine and that her husband had 20 years experience 'dealing with dogs'.
Well they threatened to call animal service on my dog if I didn't cancel my reservation just over 1 WEEK into the reservation, while I was abroad, because they didn't want to cancel and hurt their ratings on the app.
Rover immediately took their side, even though my dog had had several successful and long stays prior, and over several years.
It turned out they were operating a puppy-mill style (unlicensed) doggy day care in a small apartment with a ton of dogs and my pup was traumatized.
They dropped my dog off injured at the new boarding facility (which was a dream come true--The Pooches Playhouse in Scarborough toronto, cannot recommend enough).
Ernie was covered in poop, missing a dew claw and had a gash on his snout above his nose.
And then they deplatformed me from the app before allowing me to submit my report.
The experience was so traumatizing that I'm seeking legal recourse.

I've had better experiences prior on rover (most of the sitter, I can only surmise, are fine) But with many more options, I highly recommend avoiding Rover at all cost in case you land on a bad sitter... BEcause Rover does NOT have your back, or your pets.

I never got my pet watched by this company. I am a vet tech at an ER in northern virginia. We had a dog present as a hit by car- a rover pet sitter was watching the pet and accidents happened and immediately the pet sitter took the pet in for medical care. They contacted rover once in our building to find the owner's phone number and contact info so our doctors could explain this grave situation.

ROVER CORPORATE REFUSED TO SUPPLY THE PET SITTER THE OWNERS PHONE NUMBER TO NOTIFY THEM IN A TIMELY WAY OF THIS EMERGENCY.

Our facility had to use this pet's microchip to contact the owners to let them know their dog had passed. Absolutely unacceptable behavior from a pet sitting company.

I had followed protocol and scheduled a meet and greet. The dog did not appear to have any visible sores or anything to indicate a problem. I had asked about recent checkups and if there was anything I should know. The owner did not disclose to me that her dog had recently had ringworm. Spots started to appear on my dog and I had to take her to the vet. Huge bill and Rover will not help with it. They say they will not cover preventable situations such as fleas, ticks, parasites. I DID MY PART IN PREVENTING MY DOG FROM GETTING A FUNGAL INFECTION! So why is there no support for the sitters when these situations happen? They have loop holes throughout and do not provide assistance with anything! I will not use Rover to do business again. They do not care that I did my part and it wasn't my fault the owner withheld that information. Their full of $#*!.

Filing a formal complaint! I'm livid with a pet sitter you allow your site that I just used over the weekend 9/11-913. She asked me to cancel my booking on your site, to pay her directly and cut you out of the deal... now I know why after returning home.
She violated my home and did not care for my animals or my home, in fact she disconnected my pet camera so couldn't check in on her and the animals. This person, Gayle, Clifton, CO +1 *******757, servicing the grand valley area. She COMPLETELY disregarded all pet & home care instructions and she's cheating rover out of their take by telling clients to cancel their booking and just pay her directly so she won't get caught, as anyone looking at her profile would think she's upstanding!
She needs banned from your site so no one else has to experience this horrific experience!
I had to go get vet care for one of my dogs bc of her terrible care & neglect of my pets, my cats were terrified and traumatized... I worried for a few days whether my animals would recover. I have to have my home professionally cleaned after she was smoking marijuana and cigarettes in it! She literally killed numerous plants by overwatering them when I strictly told her she was only here to care for the animals and nothing else. I said DO NOT water!
She is dishonest, she flat out lied to you and me, and my animals could have ended up much worse off had it been a longer stay! I would like to see her fined or have jail time for these offenses and I never want to find her on your site again!

I have been using rover for several years. First off, the app itself has a lot of glitches. Then they have changed the payout method multiple times which also has caused me multiple problems and lack of access to funds. I have had to open new bank accounts and use new paymebt platforms just to get my funds. I currently am out $600 of work that I did because they changed their policies and won't accept a joint or business bank account, so gotta go open a new account. The security precautions don't seem to be geared towards protecting sitters or owners. I got bit by a dog that I was sitting and they wouldn't pay out—it only applies to owners and their pets/homes. The fees they charge don't equate to what you get out of the site, not to mention that is the cap of the deduction for taxes. I've found more clients off site and I can claim all deductions without the high rover fees. Stay away from rover, it's a scam and it won't protect owners or especially sitters. There are so many articles about problems with rover. All these changes seem to protect rover from liability but owners and sitters carry the full liability.

Booked a sitter to home sit my dog. Met with her twice before our scheduled departure and were suppose to meet up again 5 days before our flight. A week before said meeting I contacted the sitter again asking to reschedule the time of our meeting. She never replied back. After a week of waiting I decided I had enough and canceled my booking with her. She contacted me 2 days after canceling the booking with some lame excuse about hurting her hand. Told her that since she did not reply my messages I canceled our booking. The company was kind enough to give me full refund and 20% discount if I still book with them gor my upcoming trip. They went as far as posting in my name to help find another sitter. This would have been great if their sitters were as professional as they claim to be. Next sitter I contacted, had to reschedule our first appointment. Fine. We then rescheduled for Saturday, 5 days before our trip, for 11:00 am. It is now 12:30 pm. The guy did not even bother contacting me, saying he'll be late. A complete no show.
Just stay away if you care about your pets.

We have used Rover in the past, but have always struggled with finding someone we can trust to house sit our dogs. Rover claims that you will get photos and updates, but does nothing to ensure that sitters actually provide these. My fiance and I went on a 5 day trip and have never been more stressed about our dogs well being. The sitter was hardly home and only stopped by for 7 minutes on one occasion before putting our dog back in his crate. She lied to us about her work schedule, despite coming up in a search as "sitter is home full time". The sitter left our dog in his crate for 12 hours one day! We constantly had to ask for updates and noticed that she would only go to our house after messaging her. Luckily we have a security system that logs when the door is open and closed so we were aware when she was and wasn't home. When we got home our dog had thrown up in his crate and she just left it, our throw pillows were chewed, our Chuck It stick was completed chewed and broken, both balls were nowhere to be found! The sitter did not tell us about any of this. We ended up having to ask friends to check on our dogs 2 out of 5 of the days she was supposed to be house sitting. We will never use Rover again, they do not properly vet sitter and do not guarantee the service you will recieve.