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RotitaReviews 10,464

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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Florida
1 review
0 helpful votes
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Misleading
August 12, 2015

I placed my order on August 4th, to date I haven't received any shipping information, no email from the company explaining the shipping timeframes or confirmation of my order. The payment was processed with no problem but no communication from the company whatsoever. At this point I want to cancel my order.

Date of experience: August 12, 2015
Rotita R. Rotita Rep
over a year old

I’m sorry for you waiting. It has been shipped out. And the tracking number is LN144499582CN, the tracking link is http://www.17track.net/en/result/post.shtml?nums
PS. there maybe no tracking information at the beginning of the shipment, which is normal

California
1 review
0 helpful votes
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Like this jumpsuit
August 11, 2015

My summer can’t without jumpsuit. Rotita has all kinds of jumpsuits, and I think they’re special and comfy. I bought one 5 days ago, now I put it on and got many praises. I’ll buy a homecoming dress tomorrow.

Date of experience: August 11, 2015
California
1 review
0 helpful votes
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Fast Speed
August 11, 2015

It is to force, good packing bag root, the fabric has been good, like, wearing appropriate. And package arrived faster than other site. Great!

Date of experience: August 11, 2015
Washington
1 review
0 helpful votes
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Shipping Time As They Promised
August 11, 2015

When I submit a ticket to ask about the shipping time. They told me that they need 1-4 working days to process the order and if I choose expedited shipping, it is about 3-5 working days for shipping. Now it is the fifth day, I have received the order as they promised. Thanks.

Date of experience: August 11, 2015
Washington
1 review
0 helpful votes
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Brought Them Straight Away.
August 11, 2015

I usually never buy clothes online because of my size ( I'm plus size) as I worry that it won't fit. But I had no choice in the matter because the dress I had originally brought, was too big and the store didn't have a smaller size. I browsed online and came across Rotita. I saw a few dresses that I liked and went ahead and brought them straight away. I was so worried that it wouldn't come in time for my evening out but thankfully it did!

Date of experience: August 11, 2015
Ireland
1 review
0 helpful votes
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I ordered the grey Sweater and an earrings. They came to me rather quickly and the sweater was a very good quality. I love the sweater and want to wear it as often as possible. I didn't have any problems with my order so I didn't have any need to contact customer service.

Date of experience: August 11, 2015
Washington
1 review
0 helpful votes
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I bought a few things from here that my girlfriend loved. Even after seen the reviews i went ahead and made the purchase and i have to say I am not sure what these reviews are all about. I got the clothes with no issues shipping was fast. There were no issues at all. No rips no weird smells nothing. I took a chance with this site and i am very pleased that i did. I am currently waiting on order number 3 from them. This time for my daughter ( she wanted a few scarves and accessories) and i am not worried about it one bit. Thank you very much for your low prices and great products

Date of experience: August 11, 2015
California
1 review
0 helpful votes
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Cheap and high quality
August 11, 2015

The price is really cheap. At first, I just try to buy a dress. But now I found their goods cheap and fine quality. And shows just like the picture. Everyone should try it.

Date of experience: August 11, 2015
Texas
1 review
0 helpful votes
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Very good!
August 11, 2015

Quality is good, and no difference images. I bought the large yards, it's extremely show my figure. Very nice clothes I think.

Date of experience: August 11, 2015
California
1 review
0 helpful votes
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This bathing suit runs small so order a size or two up. The quality is good for the price and the suit is really cute. Fast shipping and product was as described. I love this suit! As a mom, I've always wanted to wear two piece swimsuits but I have always been insecure about my tummy and stretchmarks. But with this swimsuit, I feel more confident wearing a two piece suit. The material is great too. Definitely a great buy for the price.

Date of experience: August 11, 2015
New York
1 review
0 helpful votes
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Very pleased! Very happy!
August 11, 2015

I am 5'8 and I weigh 168 lbs. I absolutely loved the fit and received compliments on the swimsuit! I purchased a Large. The high waisted panties hits right over the belly button so it covers my little pouch! Shipping was amazing! The swimsuit was delivered to me in 7 days. Very pleased with this transaction and for the price you just can't get a better deal! Happy swimming fashionistas!

Date of experience: August 11, 2015
Ireland
1 review
0 helpful votes
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Great buy!
August 11, 2015

Love, love, love the dress. A beautiful full length one shoulder maxi dress design that features a scoop neck, 3/4 sleeve and also includes a matching strip-belt. This elegant yet simple design is perfect for every occasion and can be worn on or off the shoulder. Especially if you're looking for fashionable maternity clothes! It comes in a variety of stunning colors. The blue is so pretty, I'm going to buy it in black too! I'm 100% satisfied!

Date of experience: August 11, 2015
California
1 review
0 helpful votes
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Very good quality and fits great!
August 11, 2015

This is a beautiful dress in person, it is exactly as pictured. Well made and not at all cheap looking despite the low price. The top layer of the skirt is a chiffon type material and the lining underneath is an opaque nylon material that also goes to the floor. I was really nervous about ordering on-line, but I really like this dress. It is nice quality material, and arrived very quickly.

Date of experience: August 11, 2015
Illinois
1 review
0 helpful votes
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This dress fit perfectly! It was a little tight in the chest to waist area but if I ordered a size up it would have been way to big. I would highly recommend buying this for prom or a formal event. Also this arrived very quickly! We paid for expedited shipping and received it one week from date of order. The second day in our window. Thank you! Definitely would recommend.

Date of experience: August 11, 2015
California
1 review
1 helpful vote
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It has been weeks and no order has arrived. I wish I would have seen the reviews before i ordered. I wish I would have seen these before hand.

Date of experience: August 10, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
You can also send us the registered email or name.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you

Florida
1 review
1 helpful vote
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Cheaply made
August 9, 2015

I ordered something for my birthday and I figured I would go up a size or two because it's online so why not. I received my product many weeks later and it was so cheaply made that I tried it on and even 2 sizes more than my normal size was too small! And it was starting to unravel and thread would be loose. Cheap material and wayy too small.

Date of experience: August 9, 2015
Rotita R. Rotita Rep
over a year old

Terribly sorry for that.
Our item is Asian size, which is smaller than that in your country.
According to our return policy http://www.rotita.com/return-policy-a90.html
You need to pay for the shipping fee if you want to make an exchange or return.
You can submit the ticket to ask the returning address. http://www.rotita.com/support.php
Thank you

California
1 review
1 helpful vote
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I ordered 10 shirts... cute but an xl is size medium from Forever21. Really bad sizing chart. Takes about 3 weeks to receive. Items were cute but for a very very young thin person

Date of experience: August 9, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
Also you can attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you

New York
1 review
11 helpful votes
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COMPLETE SCAM!
August 8, 2015

I ordered 8 items from Rotita a month ago. Was super excited when the package finally arrived a little over 3 weeks later. The tracking information provided was really hard to access and once I did, the site didn't provide any information until the package was actually delivered. I opened the package only to find the large and extra large clothing I ordered to be waaaayyy too small. I open a ticket via Rotita.com and advised them that I wanted to return all items for a refund. I then proceeded to get the complete run around. Their first response was read the return policy... I had already done that. Then they wanted me to measure each item and send them the results. That took forever, but I measured everything and and sent the info. By now, with all this back and forth correspondence the 14-day window for returns is dwindling. Their response was "Oh I understand you want to return all items... and ensure you read the return policy..." I was losing my patience. Did I mention that in order for you to return these items, they must first approve it, then they will send you the return address? WTHeck?! I finally received address and took the items to the post office to be shipped. Just when I though it couldn't get any worse, I find out that it would cost $149 in shipping cost alone! I had already paid $143.08 for clothes! Obviously it wasn't worth me sending the clothes back to them. Now, I have to find a way to recoup my money or be stuck with clothes that are cheaply made, and too small. Lesson learned. Even if you read the fine print and understand the policy, this company knows that if you want to return their merchandise, they will make it extremely difficult for you to get your money back. That spells SCAM to me. I am extremely disappointed in Rotita.com and will never purchase anything from them again! Buyer Beware!

Date of experience: August 8, 2015
Rotita R. Rotita Rep
over a year old

Hello,
Sorry for any confusion.
You placed your order on 10th. Before shipment, it needs 1-4 working days to process the order. So we sent it out on 14th. But you chose flat rate shipping, it is free but slow, sbout 10-25 working days. And it was delivered on 25th. It is in the timeframe.
For the items, our price is quite cheap and the shipping is free. The quality is equal to the price, hope you could understand. Before purchase, you can ask us toi provide the pictures first next time.
If you purchase on our site, we will give you some discount and help you choose the fast shipping method.
Thank you

Maryland
1 review
4 helpful votes
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I placed an order in May and requested shipping to my current address. But since I paid with paypal it shipped to an old address in PAYPAL records. I never received package. I have contacted Rotita about the issue three times. I have received the worst customer service in my life! They just keep telling my to check my local post office. Which I did before ever contacting Rotita and stated as much in every ticket. I paid extra for shipping insurance and have asked repeatedly how to use it. Whats the point of shipping insurance if know one can tell use how to use it when your package is not received.

Date of experience: August 8, 2015
Rotita R. Rotita Rep
over a year old

Hello,
The address you wrote on our site is 1256 Damsel Road, Essex, MD, US, 21221, United States, and we tracked, please see below
2015-06-10 10:14, ESSEX, MD 21221, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 10:14 am on June 10,2015 in ESSEX, MD 21221.
Have you contacted with local post office about this parcel?

California
1 review
0 helpful votes
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Great buy
August 8, 2015

Love it. Nice fabric, fits perfectly. I tried on so many dresses in local stores and none were right so I took a chance on something I couldn't touch or try on and was pleasantly surprised. Love this dress, it fits perfectly, shows off your curves and hides your flaws. All in all, a great dress! It's this opportunity brings me this nice dress online. I'll be always concerned with your website.

Date of experience: August 8, 2015