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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I ordered clothes like a week and a half ago and i still havent got the tracking number nor they respond. They didnt even pick up the phone. And i just found out that they have horrible rating and reviews and its from china, they have horrible quality i heard, the reviews from website was fake. I better have my clothes at least. Other wise im filling a report and i will get my money back.
I always worry about whether there are suitable dress for me in Rotita, because I am a very fat woman. It is really so difficult to get a plus size dress for me that I have given many party and vacation. Now, I find dress fitted me well in Rotita. The dress I bought from the website are pretty good, moreover, it fits me well.
I bought a Sequin decorated shoulder bag several weeks ago. It looks like the picture and feel soft. By the way, it is really a cheap price. It is worth having a try in Rotita.
My girlfriend and I had decided to go on a holiday to the seaside several weeks ago. We finally started preparing everything for the holiday. Of course, we bought the swimwear at the first time. My girlfriend got the sexy Bikini in Rotita, which made her so happy. Now, she always lingers on the website.
Last Monday, my father received a package. He was so surprised and glad when he opened it. There is a cool T Shirt fitted my father well. Then my mother were pretty pleased to say it was a surprise, prepared for her husband, bought in Rotita. Rotita give us a happy time. Pretty Good!
The homecoming dresses absolutely have a try. I bought a royal blue peplum waist dress and my mother said that it must catch many boys' eyes. I believe I will have a good time during the university and the dress will give me a good beginning.
Last Friday, my families decided to go on vacation. So I made my mind to buy a set of earring prepared for my vacation in Rotita. To my surprise, it is Bohemian style, which is so right for my vacation. It is casual but fashion and will catch others' eyes.
I love this shirt. Goes great with jeans or black leggings. When I purchased the shirt I wasn't expecting it to fit so well. When I looked at the picture it looked like it was a size large. Love the Leopard print and the loose bat wing sleeves. I would recommend this shirt to any girl to wear because its so fashionable.
Items came in looking like I bought them at the dollar store. Highly disappointed as it was supposed to be used in a photo shoot. Filed a dispute via Paypal and they considered a partial refund for a $50+ order to be $15. Just to try to get me to close the dispute. Horrible way to handle paying customers and I will now let people know to never trust this site.
From seller- Hi, dearWe feel so sorry about that, how about keeping your items, we will give you a partial refund. Please give us a chance to improve our items. I appreciate that you could accept it and kindly close the disputeThanks a lot
Dear customer,
We are sorry for any inconvenience.
Could you pls take pictures if not as described? Cuz we need this picture to report this issue to our supplier. I will apply the best help as I can.
Please feel free to contact us http://www.rotita.com/support.php
Shipping issues... paid for expedited but didn't actually ship item until I put in a dispute on paypal. I have yet to get a return for the expedited shipping charges. The items arrived and the fabric is horrible, the cut is beyond horrible and I won't even speak on the craftsmanship. I can't wear not one item I purchased. Please be aware that you get what you pay for... the photos look 100x better than the actual merchandise... these clothes are made for XS people who are wearing spanx foundation garments. If you are larger than a Medium you will not be able to wear these clothes comfortably.
Sorry for confusion.
Before shipment, it needs 1-4 working days to process the order. You placed on 10th and we shipped it out on 14th. It was delivered on 17th.
Have you checked the size chart before purchase?
Our item is Asian size, which is smaller than that in your country.
Ow about we can give you some compensation for next use?
Ordered a dress for the first time and the "small" wouldn't even fit over my head! Not going to bother to return it as the shipping will probably be more than the dress cost. First and last time I will order anything from them. Shoulda known...
Sorry to hear that.
Have you checked the size chart before purchase?
Our item is Asian size, which is smaller than that in your country.
How about we can give you some compensation to make up?
The next time I will help you choose the right size.
I ordered from Rotita. This was my first time. I ordered five different products and I was not impressed with the fitting. I my tops were shorter compared to what was advertised in the picture and the material used looked incredibly cheap. I am very disappointed with this. I know you talked about the different size differences however i ordered according to the size guide you have on your website and matched them with European sizes
Dear customer
We are sorry for what happened.
Could you please attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)
I ordered a swim suit off their site, and I used their size charts to ensure I was ordering the right size since the website is foreign. I got the suit and it was easily 4 sizes too small. They refuse to issue a refund claiming I ordered the wrong size, and since shipping is too expensive they won't cover it or refund it. Don't trust the size charts... Better off, don't order at all. Customer service is all copy/pasted responses. STAY AWAY!
Their conversion chart on the page I purchased reads that a US Size 16/18 is their size 2X. If you lay their swim dress over a US Size 16 Swim dress by Maxine of Hollywood brand, there is an 8 inch difference at the waste. According to several googled charts, their 2X is closer to a US 6/8... Way way off on the conversion chart, more than two sizes! Your waste measures 27"... This is way WAY smaller than a 16.
We are sorry for what happened.
Our item is Asian size, which is smaller than that in your country. We usually suggest that choose 1-2 size up.
Could you pls provide the measurements of the item you got? We need this to report to our relevant departement. Please no worry, I will apply the best help as I can.
I am still waiting for my order. They don't provide any current updates on the status, so you are left wondering whether the site is a scam. Expedited shipping is a joke! Considering canceling the entire order.
So sorry for you waiting.
The jumpsuit you ordered is so hot that we don't have that too much stock. So we are rushing the fabric and transfer. Many customers are waiting for this item.
And we will ship your order in 1 working day.
We can apply some discount for you next time, thank you
Omg! I placed an order on Monday and everytime I track it it hasn't moved. Please tell me if my tracking number is accurate
Sorry for you waiting.
We tracked for you, please see below
2015-08-16 20:46, ISC NEW YORK NY(USPS), Processed Through Sort Facility, Your item has been processed through our sort facility in ISC NEW YORK NY(USPS) at 8:46 pm on August 16,2015
You will get it in one week, thank you
I am an artist, so sensitive to colors; of course, I like these dresses of wonderful colors. There are multiple dresses of various colors, which make me pretty good and enter into my artistic world. I love it very much!
I love the sexy dress. I attended a party last Friday and I got tons of compliments when I wore the sexy black dress bought from Rotita. Its material is high of quality; moreover, its design shows my slender figure.
This dress it actually really perfect, it looks exactly like it does in the picture. It is wavy and doesn't hug your body, but it would look great with a hat and even looks perfect with a belt. Two weeks for shipping, worth it. Material is soft, very happy. (:
This is the most comfy dress ever! I really enjoy wearing it and I just ordered more of your great dresses. I hope I receive this new order fast:-) Thanks for your wonderful clothes!
This is a very nice site full of great deals! I don't know what other people have experienced but every time I've ordered from here, I'm very satisfied. I’ve ordered from here more times than I can count, and I’ve never regretted a purchase. And on the very rare occasion that there’s a problem with my order, customer service always managed to take care of it right away. Highly recommend!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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We are sorry for any inconvenience.
And when we shipped your order out and we send the email about your tracking number and tracking way.
And due to the time difference, when you are available we may off work so it's not convenient make a call.
Your order has delivered yet, and if you have any problem, please feel free to contact us http://www.rotita.com/support.php