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RotitaReviews 10,401

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
2 helpful votes
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I ordered clothes like a week and a half ago and i still havent got the tracking number nor they respond. They didnt even pick up the phone. And i just found out that they have horrible rating and reviews and its from china, they have horrible quality i heard, the reviews from website was fake. I better have my clothes at least. Other wise im filling a report and i will get my money back.

Date of experience: August 18, 2015
Rotita R. Rotita Rep
over a year old

We are sorry for any inconvenience.
And when we shipped your order out and we send the email about your tracking number and tracking way.
And due to the time difference, when you are available we may off work so it's not convenient make a call.
Your order has delivered yet, and if you have any problem, please feel free to contact us http://www.rotita.com/support.php

KR
1 review
0 helpful votes
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I always worry about whether there are suitable dress for me in Rotita, because I am a very fat woman. It is really so difficult to get a plus size dress for me that I have given many party and vacation. Now, I find dress fitted me well in Rotita. The dress I bought from the website are pretty good, moreover, it fits me well.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
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The quality is very good
August 18, 2015

I bought a Sequin decorated shoulder bag several weeks ago. It looks like the picture and feel soft. By the way, it is really a cheap price. It is worth having a try in Rotita.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
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My girlfriend and I had decided to go on a holiday to the seaside several weeks ago. We finally started preparing everything for the holiday. Of course, we bought the swimwear at the first time. My girlfriend got the sexy Bikini in Rotita, which made her so happy. Now, she always lingers on the website.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
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My father like the T Shirt
August 18, 2015

Last Monday, my father received a package. He was so surprised and glad when he opened it. There is a cool T Shirt fitted my father well. Then my mother were pretty pleased to say it was a surprise, prepared for her husband, bought in Rotita. Rotita give us a happy time. Pretty Good!

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
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I recommend the homecoming dress
August 18, 2015

The homecoming dresses absolutely have a try. I bought a royal blue peplum waist dress and my mother said that it must catch many boys' eyes. I believe I will have a good time during the university and the dress will give me a good beginning.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
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Earrings are Bohemian style
August 18, 2015

Last Friday, my families decided to go on vacation. So I made my mind to buy a set of earring prepared for my vacation in Rotita. To my surprise, it is Bohemian style, which is so right for my vacation. It is casual but fashion and will catch others' eyes.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
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I love this shirt
August 18, 2015

I love this shirt. Goes great with jeans or black leggings. When I purchased the shirt I wasn't expecting it to fit so well. When I looked at the picture it looked like it was a size large. Love the Leopard print and the loose bat wing sleeves. I would recommend this shirt to any girl to wear because its so fashionable.

Date of experience: August 18, 2015
Texas
1 review
4 helpful votes
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Items came in looking like I bought them at the dollar store. Highly disappointed as it was supposed to be used in a photo shoot. Filed a dispute via Paypal and they considered a partial refund for a $50+ order to be $15. Just to try to get me to close the dispute. Horrible way to handle paying customers and I will now let people know to never trust this site.

From seller- Hi, dearWe feel so sorry about that, how about keeping your items, we will give you a partial refund. Please give us a chance to improve our items. I appreciate that you could accept it and kindly close the disputeThanks a lot

Date of experience: August 17, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We are sorry for any inconvenience.
Could you pls take pictures if not as described? Cuz we need this picture to report this issue to our supplier. I will apply the best help as I can.
Please feel free to contact us http://www.rotita.com/support.php

North Carolina
1 review
4 helpful votes
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Shipping issues... paid for expedited but didn't actually ship item until I put in a dispute on paypal. I have yet to get a return for the expedited shipping charges. The items arrived and the fabric is horrible, the cut is beyond horrible and I won't even speak on the craftsmanship. I can't wear not one item I purchased. Please be aware that you get what you pay for... the photos look 100x better than the actual merchandise... these clothes are made for XS people who are wearing spanx foundation garments. If you are larger than a Medium you will not be able to wear these clothes comfortably.

Date of experience: August 17, 2015
Rotita R. Rotita Rep
over a year old

Sorry for confusion.
Before shipment, it needs 1-4 working days to process the order. You placed on 10th and we shipped it out on 14th. It was delivered on 17th.
Have you checked the size chart before purchase?
Our item is Asian size, which is smaller than that in your country.
Ow about we can give you some compensation for next use?

New Mexico
1 review
4 helpful votes
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UGH
August 17, 2015

Ordered a dress for the first time and the "small" wouldn't even fit over my head! Not going to bother to return it as the shipping will probably be more than the dress cost. First and last time I will order anything from them. Shoulda known...

Date of experience: August 17, 2015
Rotita R. Rotita Rep
over a year old

Sorry to hear that.
Have you checked the size chart before purchase?
Our item is Asian size, which is smaller than that in your country.
How about we can give you some compensation to make up?
The next time I will help you choose the right size.

GB
1 review
2 helpful votes
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Not what i ordered
August 17, 2015

I ordered from Rotita. This was my first time. I ordered five different products and I was not impressed with the fitting. I my tops were shorter compared to what was advertised in the picture and the material used looked incredibly cheap. I am very disappointed with this. I know you talked about the different size differences however i ordered according to the size guide you have on your website and matched them with European sizes

Date of experience: August 17, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you please attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)

Vermont
1 review
4 helpful votes
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Complete Rip Off
August 16, 2015

I ordered a swim suit off their site, and I used their size charts to ensure I was ordering the right size since the website is foreign. I got the suit and it was easily 4 sizes too small. They refuse to issue a refund claiming I ordered the wrong size, and since shipping is too expensive they won't cover it or refund it. Don't trust the size charts... Better off, don't order at all. Customer service is all copy/pasted responses. STAY AWAY!

Their conversion chart on the page I purchased reads that a US Size 16/18 is their size 2X. If you lay their swim dress over a US Size 16 Swim dress by Maxine of Hollywood brand, there is an 8 inch difference at the waste. According to several googled charts, their 2X is closer to a US 6/8... Way way off on the conversion chart, more than two sizes! Your waste measures 27"... This is way WAY smaller than a 16.

Date of experience: August 16, 2015
Rotita R. Rotita Rep
over a year old

We are sorry for what happened.
Our item is Asian size, which is smaller than that in your country. We usually suggest that choose 1-2 size up.
Could you pls provide the measurements of the item you got? We need this to report to our relevant departement. Please no worry, I will apply the best help as I can.

New York
1 review
8 helpful votes
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Poor shipping
August 15, 2015

I am still waiting for my order. They don't provide any current updates on the status, so you are left wondering whether the site is a scam. Expedited shipping is a joke! Considering canceling the entire order.

Date of experience: August 15, 2015
Rotita R. Rotita Rep
over a year old

So sorry for you waiting.
The jumpsuit you ordered is so hot that we don't have that too much stock. So we are rushing the fabric and transfer. Many customers are waiting for this item.
And we will ship your order in 1 working day.
We can apply some discount for you next time, thank you

New York
1 review
5 helpful votes
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Concerned
August 15, 2015

Omg! I placed an order on Monday and everytime I track it it hasn't moved. Please tell me if my tracking number is accurate

Date of experience: August 15, 2015
Rotita R. Rotita Rep
over a year old

Sorry for you waiting.
We tracked for you, please see below
2015-08-16 20:46, ISC NEW YORK NY(USPS), Processed Through Sort Facility, Your item has been processed through our sort facility in ISC NEW YORK NY(USPS) at 8:46 pm on August 16,2015
You will get it in one week, thank you

Japan
1 review
0 helpful votes
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These colors are wonderful
August 15, 2015

I am an artist, so sensitive to colors; of course, I like these dresses of wonderful colors. There are multiple dresses of various colors, which make me pretty good and enter into my artistic world. I love it very much!

Date of experience: August 15, 2015
Japan
1 review
0 helpful votes
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Sexy dress
August 15, 2015

I love the sexy dress. I attended a party last Friday and I got tons of compliments when I wore the sexy black dress bought from Rotita. Its material is high of quality; moreover, its design shows my slender figure.

Date of experience: August 15, 2015
Japan
1 review
0 helpful votes
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Actually really perfect
August 15, 2015

This dress it actually really perfect, it looks exactly like it does in the picture. It is wavy and doesn't hug your body, but it would look great with a hat and even looks perfect with a belt. Two weeks for shipping, worth it. Material is soft, very happy. (:

Date of experience: August 15, 2015
Japan
1 review
0 helpful votes
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Thanks for your wonderful clothes!
August 15, 2015

This is the most comfy dress ever! I really enjoy wearing it and I just ordered more of your great dresses. I hope I receive this new order fast:-) Thanks for your wonderful clothes!

Date of experience: August 15, 2015
Japan
1 review
1 helpful vote
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This is a very nice site full of great deals! I don't know what other people have experienced but every time I've ordered from here, I'm very satisfied. I’ve ordered from here more times than I can count, and I’ve never regretted a purchase. And on the very rare occasion that there’s a problem with my order, customer service always managed to take care of it right away. Highly recommend!

Date of experience: August 15, 2015