business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Japan
1 review
0 helpful votes
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Amazing Service
October 14, 2015

Rotita is my favorite market place. Customer Service is amazing... keep it up!

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
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Rotita is great!
October 14, 2015

I have never had an issue with a Rotita order. I can find almost anything I need, at a good price, and it ships super fast! Love Ritita.

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
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Loyal customer
October 14, 2015

I'm a loyal Rotita customer because any time there is a problem, they are quick to resolve it, but there usually aren't any problems, which is even better. Fast shipping, excellent items.

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
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Impress me
October 14, 2015

Rotita continues to impress me the more I look at their catalog. Their products are consistently high end quality and very trendy. I've invested some hours reading through their reviews and while everyone has their own opinions. It's pretty obvious Rotita has a number of satisfied customers.

Date of experience: October 14, 2015
Japan
1 review
1 helpful vote
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Great place to find special dresses
October 14, 2015

If you are looking for special occasion dresses, this is the place, you won't be disappointed!

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
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Happy to shop from Rotita
October 14, 2015

I had a great experience shopping from this site. All the dresses are awesome and unique and the prices are good and affordable. The delivery system was perfect and the dress true to its size. So happy to shop here.

Date of experience: October 14, 2015
Singapore
1 review
0 helpful votes
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Love Rotita
October 14, 2015

I have shopped from your site on many occasions and I love it. They give the tracking number and also give discounts on a regular basis. I ordered two dresses from them and did a photo shoot with the dresses. The pictures on the site don’t serve any justice because I was impressed with the items I brought. Thank you Rotita!

Date of experience: October 14, 2015
Singapore
1 review
1 helpful vote
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Wonderful Experience
October 14, 2015

I ordered a dress for my engagement party, the sizing chart was spot on! The dress fits perfectly, the color is gorgeous and I received many compliments!

Date of experience: October 14, 2015
California
1 review
3 helpful votes
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I ordered a dress on their website on 9/30/15 for my daughter's homecoming. Paid for express shipping of $11.98. Received it on 10/10 and the dress was totally a junk, nothing even close to the picture on their website. Not only it was shipped late, but the dress was a piece of junk, and worst of all, my daughter didn't have the dress for homecoming. I have to scramble the last minutes to get her a dress. I contacted them but they only replied 1 email a day and never got any straight answer. Very frustrating. Finally today 10/14/15, they told me to re-think before I ship it back because the shipping cost I have to pay will be more than the dress I paid. They took my money, shipped a wrong dress, and made me send back at my own expense. And the dress, OMG, looks like a piece of trash. DO NOT order from this site Rotita.

Date of experience: October 13, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

New York
1 review
1 helpful vote
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I bought a dress from this site and it was nothing like the picture on the website. Shipping was a nightmare, I ordered on September 23,2015 and just got it today (October 13,2015). I'm not even gonna bother with a refund, I'm just going to give this "Halloween Costume" to my mother who is going to be Morticia for her company Halloween party.

Date of experience: October 13, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Florida
1 review
1 helpful vote
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They just give you the run around and have no intention of refunding your money or making any apologies for the fact they are defrauding us of our money and sending cheap goods.

Date of experience: October 13, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

California
1 review
3 helpful votes
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Worst company ever
October 13, 2015

Foreign company out of the USA. Won't refund me for items I never even received because they say it was delivered... I have never had trouble getting my merchandise from Walmart, shutterfly, and many other companies... This is the only one that I have not got my package... $#*!s

Date of experience: October 13, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

California
1 review
5 helpful votes
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I am disappointed with this site. I ordered a dress October 1st. Was told it would ship 1-4 days. I emailed them October 8th because u didn't get notice that my order was shipped. I had to email several times before I got an answer. My order was just shipped today "apparently. " it took 11 days for them to ship it. Not 1-4 days like they said. I ordered from thus site because I needed my dress by a certain date. I will not receive it to wear it for what I intended. DO NOT ORDER FROM THIS SITE if you need it by a certain date. You most likely will not receive on time.

Date of experience: October 12, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Delaware
1 review
0 helpful votes
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Timeless dress
October 12, 2015

This has to be one of my all time favorite purchases. I was in desperate need for a dress that looks good but not too out of place at classy dinners. Every dress in the stores had big cleavages or just looked terrible, unlike this well done one. Thumbs up!

Date of experience: October 12, 2015
Delaware
1 review
0 helpful votes
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It fits very well!
October 12, 2015

I was really happy when I received this dress! It fits perfectly and really comfortable too! It is a light and casual dress which you can wear anywhere if you are going out or be just on the beach. I can say that this dress doesn’t disappoint! Im really happy about it.

Date of experience: October 12, 2015
Delaware
1 review
0 helpful votes
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Oh I so totally enjoy this dress
October 12, 2015

It feels perfect and I can "fit" in anywhere with it. I really enjoy the "V" neck in combination with the flares! I will definitely be buying several more. It's one of those go to dresses you will be glad to have in your closet!

Date of experience: October 12, 2015
Delaware
2 reviews
0 helpful votes
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Classy and so comfy
October 12, 2015

Dresses like this deserve a lot more attention. When I ordered this and showed it to my friend who is a fashion designer, she felt so shocked. She said price was way too low for a gorgeous thing like this. It feels awesome on my whole body and I get more and more confident when wearing this

Date of experience: October 12, 2015
Delaware
2 reviews
0 helpful votes
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My favorite dress
October 12, 2015

What a dress! I have been wearing this dress to business dinners alongside my husband for 2 months now, and everytime I was asked where I bought the dress and was kind of embarrassed to admit it isn't some $300 designer dress! It is comfortable to wear, doesn't reveal to much and just looks great everywhere.

Date of experience: October 12, 2015
Delaware
2 reviews
0 helpful votes
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Show off what you got
October 12, 2015

I love the short style sleeves, the v neck front that is crunched up when it hits the middle and has a cute and sassy little wide waistband. From there it flows freely down your body, It’s not short like a mini dress and it’s not long since it comes right above the knee. It is very comfortable to wear and I can actually stay cool in this dress.

Date of experience: October 12, 2015
Delaware
2 reviews
0 helpful votes
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Looks respectable and professional
October 12, 2015

This dress looks fabulous; My daughter needed something respectable to wear to her custody hearing she really didn’t have many dresses that were appropriated. I chose this one and she adored it for the min she held it up to her frame, The wrap around empire scrunched waist, is what makes the dress look so great one her, She is covered up, She used a little bit of double sided adhesive tape to shorten up the V neck, but the pleats in the skirt rest nicely and she likes the length.

Date of experience: October 12, 2015