Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I ordered a dress from them two weeks before I was supposed to be getting engagement pictures, I chose the express shipping and paid the additional fee and they waited a WEEK to even get it in the mail and it won't get to me until TWO DAYS AFTER my engagement pictures are supposed to be taken. I requested to get my express shipping money back as I would have already gotten it from a store with regular shipping and they said no. I DO NOT RECOMMEND THIS SHOPPING SITE FOR ANYONE. I've never had such a horrible experience with one in my life!
First off everything they have is falsely advertised I order the dress it came in the wrong size the wrong material string for falling off of the dress it was poorly made and it was of poor quality I made a complaint and they only applied a 30% credit to my purchase only to buy something else from them which totally added up to no more than $7 so then I decide ok since I can't get my money back I'll go ahead use the credit in order jewelry I order a ring it looks nothing like the picture just as the dress look nothing like what I got and then they only offered a $2 credit to buy some more b******* and I told them absolutely not I don't want the $2 credit I don't want to buy anything else from these people please do not buy anything from them they are con artist and the whole operation is a scam
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
I got this dress half month ago, Though the shipping time is litter long, but it worth waiting! This is a amazing dress, great color and great fabric. I want to buy another for my sister, I think she will be very happy
I bought this dress for my homecoming party, it's must be the rightest decision that i have ever made. When I got the package, i was surprised and can't believe it, so beautiful dress with so cheap price! I will recommend to buy here!
This dress is really a very, very soft fabric blend. Such a shame it does not come in other colors because I would buy them all. It can be worn casually or dressed up to elegantly casual. And yes, as one reviewer said, the fabric for the piece in the front starts from under the right arm and comes down.
I try doing my research of the size I choose medium this color yellow didn't fit me, I had order a red one same size but I believe they give me yellow size large I was upset but I give it to one of my friend for her early birthday present she love it so much. I like my red dress it fit me right in a size medium thank you Rotita.
Loved it. It fits nice and loved the way it looked on. Fits great will buy again loves the way it fits. It's definitely true to its size. I get compliments everysince I wore it to work. Thanks Rotita.
They are full of crap.
They say they will ship out in 24hrs it has been 6 days. I also payed for upgrades shipping
They just informed me I will not be getting my item on time and they will not upgrade me. Stay away!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
It took almost 2 months for me to get my order. Once I received it, it was a mess. It wasn't the same outfit seen on the site. False advertisement, I'll never waste my hard earned money on this site.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
This pattern is stunning! The length and size overall is good. I love this dress and it's perfect for spring or summer.
Package arrived on time as expected. It’s perfect price for the casual dress. Material is soft and it is something I can wear both at work and going out.
Nicer than expected, and the material is soft, stretchy, and comfortable. The sleeves have extra length to them, great for this season.
Ordered a dress paid 12.99 for the faster shipping and the dress still arrived a whole week later will never order from them again never.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
I was worried if I could put myself into the dress cuz I am a little fit. Then I receive the dress. LOL, the plus size was super plus size. The dress fits me perfectly and show my curve. One of the best dress ever.
Customer service is so poor its ridiculous, I rate you 0 out of 10. The product i cant comment on as i have never received it but from what i have read online the products are rubbish and poor quality. I should have read about your company before placing the order what complete rubbish. After not receiving my items i only got refunded 60 percent after 16 days of communication. I have paid for something i have never received. As for the courier company used, the parcel was left on my doormat which they deem is a safe. I advised the Rotita Agent of this and they offered me 30% back and said that they have to cover their shipment cost so i must understand. WHAT RUBBISH SERVICE
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
I finally received my jumpsuit and it is gorgeous! I love it, pity I have to return it for exchange though because the size is too small! Now I can't wait for receiving my new package!
The fabric is thin but it is super soft! The polyester material is very stretchy! A little small, but it is OK. I should have consulted the online customer service before I made the order. Next time I will choose a larger size.
I bought a very cute top here. The material is more substantial than a lot of these types of tops. Flows nicely and follows body nicely without being tight in areas. It goes about to my mid-thigh so great with leggings or skinny jeans and could easily dress up or down.
I never received a refund. No address to send unwanted clothing back to company. The representative that responded ask for pictures. Why do u need pictures of clothing that you should know how they look if you work for the company? This company sucks BIG time!
I warned everyone not to order from this company.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
I ordered a a dress on 10/9 and paid an extra $10 for two day shipping because I needed it for a Halloween event on 10/17. By 10/15 the dress STILL hadn't shipped. I requested a refund and told the company to keep the dress since it wouldn't be shipped to me in time. The company responded by shipping the dress. It is now 10/20 and I STILL don't have this dress that I paid extra money to get here by a certain date. I submitted a "ticket" regarding this incident and the only response I keep getting is that the dress was shipped and will arrive in three to five days (WHICH IS NOT WHAT I PAID FOR. I PAID FOR TWO DAY SHIPPING.) So now I'm out $34 dollars on a dress that I still don't have and by now I don't need because the event I specifically bought if for has came and went.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...
Hi Sabrina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was already sent out by DHL a week ago, and it shall get delivered few days ago. We have get in touch with DHL and urge the delivery. Hope you feel better and you can also call DHL at your convenient time.
We would also offer a refund on your shipping fee. Please reply us in the ticket on Rotita website.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service