business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey star
grey star
grey star
grey star
grey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
North Dakota
1 review
4 helpful votes
Follow Sabrina C.
Unfollow Sabrina C.
Send Message
Share Review
Report Review

I ordered a dress from them two weeks before I was supposed to be getting engagement pictures, I chose the express shipping and paid the additional fee and they waited a WEEK to even get it in the mail and it won't get to me until TWO DAYS AFTER my engagement pictures are supposed to be taken. I requested to get my express shipping money back as I would have already gotten it from a store with regular shipping and they said no. I DO NOT RECOMMEND THIS SHOPPING SITE FOR ANYONE. I've never had such a horrible experience with one in my life!

Date of experience: October 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Sabrina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was already sent out by DHL a week ago, and it shall get delivered few days ago. We have get in touch with DHL and urge the delivery. Hope you feel better and you can also call DHL at your convenient time.
We would also offer a refund on your shipping fee. Please reply us in the ticket on Rotita website.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Nebraska
1 review
3 helpful votes
Follow Sanqwana W.
Unfollow Sanqwana W.
Send Message
Share Review
Report Review

First off everything they have is falsely advertised I order the dress it came in the wrong size the wrong material string for falling off of the dress it was poorly made and it was of poor quality I made a complaint and they only applied a 30% credit to my purchase only to buy something else from them which totally added up to no more than $7 so then I decide ok since I can't get my money back I'll go ahead use the credit in order jewelry I order a ring it looks nothing like the picture just as the dress look nothing like what I got and then they only offered a $2 credit to buy some more b******* and I told them absolutely not I don't want the $2 credit I don't want to buy anything else from these people please do not buy anything from them they are con artist and the whole operation is a scam

Date of experience: October 22, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Japan
1 review
4 helpful votes
Follow Natalia V.
Unfollow Natalia V.
Send Message
Share Review
Report Review

My favourite dress!
October 22, 2015

I got this dress half month ago, Though the shipping time is litter long, but it worth waiting! This is a amazing dress, great color and great fabric. I want to buy another for my sister, I think she will be very happy

Date of experience: October 22, 2015
Japan
1 review
1 helpful vote
Follow Kathleen R.
Unfollow Kathleen R.
Send Message
Share Review
Report Review

Great Dress!
October 22, 2015

I bought this dress for my homecoming party, it's must be the rightest decision that i have ever made. When I got the package, i was surprised and can't believe it, so beautiful dress with so cheap price! I will recommend to buy here!

Date of experience: October 22, 2015
Japan
1 review
2 helpful votes
Follow Monica J.
Unfollow Monica J.
Send Message
Share Review
Report Review

I love it
October 22, 2015

This dress is really a very, very soft fabric blend. Such a shame it does not come in other colors because I would buy them all. It can be worn casually or dressed up to elegantly casual. And yes, as one reviewer said, the fabric for the piece in the front starts from under the right arm and comes down.

Date of experience: October 22, 2015
Japan
1 review
1 helpful vote
Follow Deana S.
Unfollow Deana S.
Send Message
Share Review
Report Review

Right size and beautiful in color.
October 22, 2015

I try doing my research of the size I choose medium this color yellow didn't fit me, I had order a red one same size but I believe they give me yellow size large I was upset but I give it to one of my friend for her early birthday present she love it so much. I like my red dress it fit me right in a size medium thank you Rotita.

Date of experience: October 22, 2015
Hong Kong
1 review
4 helpful votes
Follow Lindsay N.
Unfollow Lindsay N.
Send Message
Share Review
Report Review

True to size.
October 22, 2015

Loved it. It fits nice and loved the way it looked on. Fits great will buy again loves the way it fits. It's definitely true to its size. I get compliments everysince I wore it to work. Thanks Rotita.

Date of experience: October 22, 2015
Texas
1 review
2 helpful votes
Follow Brandon g.
Unfollow Brandon g.
Send Message
Share Review
Report Review

LIARS
October 21, 2015

They are full of crap.
They say they will ship out in 24hrs it has been 6 days. I also payed for upgrades shipping
They just informed me I will not be getting my item on time and they will not upgrade me. Stay away!

Date of experience: October 21, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Florida
1 review
2 helpful votes
Follow Author P.
Unfollow Author P.
Send Message
Share Review
Report Review

It took almost 2 months for me to get my order. Once I received it, it was a mess. It wasn't the same outfit seen on the site. False advertisement, I'll never waste my hard earned money on this site.

Date of experience: October 21, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

KR
1 review
0 helpful votes
Follow Donte B.
Unfollow Donte B.
Send Message
Share Review
Report Review

Love it, fit as expected.
October 21, 2015

This pattern is stunning! The length and size overall is good. I love this dress and it's perfect for spring or summer.

Date of experience: October 21, 2015
KR
1 review
3 helpful votes
Follow Yoshay N.
Unfollow Yoshay N.
Send Message
Share Review
Report Review

Perfect price
October 21, 2015

Package arrived on time as expected. It’s perfect price for the casual dress. Material is soft and it is something I can wear both at work and going out.

Date of experience: October 21, 2015
KR
1 review
3 helpful votes
Follow Jesica O.
Unfollow Jesica O.
Send Message
Share Review
Report Review

The purchase worth it!
October 21, 2015

Nicer than expected, and the material is soft, stretchy, and comfortable. The sleeves have extra length to them, great for this season.

Date of experience: October 21, 2015
Georgia
1 review
3 helpful votes
Follow Stacie M.
Unfollow Stacie M.
Send Message
Share Review
Report Review

Poor service
October 21, 2015

Ordered a dress paid 12.99 for the faster shipping and the dress still arrived a whole week later will never order from them again never.

Date of experience: October 21, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Ohio
1 review
4 helpful votes
Follow Nancy E.
Unfollow Nancy E.
Send Message
Share Review
Report Review

One of the best dress ever
October 21, 2015

I was worried if I could put myself into the dress cuz I am a little fit. Then I receive the dress. LOL, the plus size was super plus size. The dress fits me perfectly and show my curve. One of the best dress ever.

Date of experience: October 20, 2015
GB
1 review
4 helpful votes
Follow sexy r.
Unfollow sexy r.
Send Message
Share Review
Report Review

Absolute Rubbish
October 20, 2015

Customer service is so poor its ridiculous, I rate you 0 out of 10. The product i cant comment on as i have never received it but from what i have read online the products are rubbish and poor quality. I should have read about your company before placing the order what complete rubbish. After not receiving my items i only got refunded 60 percent after 16 days of communication. I have paid for something i have never received. As for the courier company used, the parcel was left on my doormat which they deem is a safe. I advised the Rotita Agent of this and they offered me 30% back and said that they have to cover their shipment cost so i must understand. WHAT RUBBISH SERVICE

Date of experience: October 20, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Singapore
1 review
5 helpful votes
Follow Chelsea W.
Unfollow Chelsea W.
Send Message
Share Review
Report Review

Pity but Still Love It!
October 20, 2015

I finally received my jumpsuit and it is gorgeous! I love it, pity I have to return it for exchange though because the size is too small! Now I can't wait for receiving my new package!

Date of experience: October 20, 2015
Singapore
1 review
4 helpful votes
Follow Vanessa L.
Unfollow Vanessa L.
Send Message
Share Review
Report Review

Soft Faric
October 20, 2015

The fabric is thin but it is super soft! The polyester material is very stretchy! A little small, but it is OK. I should have consulted the online customer service before I made the order. Next time I will choose a larger size.

Date of experience: October 20, 2015
Japan
1 review
7 helpful votes
Follow Connie U.
Unfollow Connie U.
Send Message
Share Review
Report Review

I bought a very cute top here
October 20, 2015

I bought a very cute top here. The material is more substantial than a lot of these types of tops. Flows nicely and follows body nicely without being tight in areas. It goes about to my mid-thigh so great with leggings or skinny jeans and could easily dress up or down.

Date of experience: October 20, 2015
Maryland
1 review
2 helpful votes
Follow Janai D.
Unfollow Janai D.
Send Message
Share Review
Report Review

Never again!
October 20, 2015

I never received a refund. No address to send unwanted clothing back to company. The representative that responded ask for pictures. Why do u need pictures of clothing that you should know how they look if you work for the company? This company sucks BIG time!
I warned everyone not to order from this company.

Date of experience: October 20, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Louisiana
1 review
4 helpful votes
Follow Bianca Z.
Unfollow Bianca Z.
Send Message
Share Review
Report Review

Terrible service
October 20, 2015

I ordered a a dress on 10/9 and paid an extra $10 for two day shipping because I needed it for a Halloween event on 10/17. By 10/15 the dress STILL hadn't shipped. I requested a refund and told the company to keep the dress since it wouldn't be shipped to me in time. The company responded by shipping the dress. It is now 10/20 and I STILL don't have this dress that I paid extra money to get here by a certain date. I submitted a "ticket" regarding this incident and the only response I keep getting is that the dress was shipped and will arrive in three to five days (WHICH IS NOT WHAT I PAID FOR. I PAID FOR TWO DAY SHIPPING.) So now I'm out $34 dollars on a dress that I still don't have and by now I don't need because the event I specifically bought if for has came and went.

Date of experience: October 20, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com