From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I ordered 3 dresses over a week ago now and I have not received it as yet considering I paid for 1-3 day delivery. The tracking system says that my garments are still in China... its been there for the last 7 days... not impressed
Never got a confirmation email
Never showed up that i purchased anything under my orders
Cannot get a reply on emails
Cannot get to customer service
Cannot contact them through paypal
Cannot get someone on the line
Money was taken out of paypal and out of bank acct
Emails get a un delived notice or to email a different email that doesnt work
Im about to file a paypal dispute
Hi Marco,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct. Or tell me the e-mail you used when purchased.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered my dress over a month ago to wear to my Christmas party tomorrow December 19 and no sight of the dress yet very disappointed in this company!
Hi Rebecca,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct. Or tell me the e-mail you used when purchased.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I recieved my order 2 weeks later which is okay but what I ordered looks nothing like in pictures advertised poor quality which I thought okay for the price I payed is understandable but now the clothe don't even fit me and it's the smallest size so I have no option for smaller and it's impossible to hear back from them and get any help am stuck with clothe that I will never use and lost money so upset.
Hi Alexandria,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Okay so i reviewd this site earlier, saying how long their shipping is taking, tracking wont update, and that i was worried about my dress.
UPDATE
After 4 weeks, complaining and messaging the company, i got my dress.
And it is abosulty beautiful.
Its heavy material and is well made.
Excatally like the picture and fits well.
OVERALL. Buy with caution, and be patient.
This site came through for me and my dress actually turned out beautiful.
Hi Jessica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out by USPS, track number is LS352170286CN, link, http://new.17track.net/en/track?nums=LS352170286CN
It’s still in transit, please understand and you will get it in a week. Here is the order location,
2015-12-21 23:13 LOS ANGELES, CA 90009, Departed USPS Facility, Your item departed our USPS facility in LOS ANGELES, CA 90009 on December 21,2015 at 11:13 pm. The item is currently in transit to the destination.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I received my items" well items that look similar to what I thought I ordered. The material is very cheap & the fits are ill fitting. It looks like they sewed some material together & cut some holes in it. Their stuff is cheap & u get what u pay for. I decided to just cut my losses & now I know to NEVER spend my hard earned money with rotita again. I ordered on November 28th & didn't receive my stuff until January 8th. #worthless
Hi shellie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 9th, and it’s delayed in the transit, we sent by USPS, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I'm so disappointed that I also haven't received two dresses I ordered on the 15th November. My dresses were in transit to San Francisco. Then completely has gone in the wrong direction. My ten year old daughter is so upset, as she wanted to wear the dress wot breakfast with Santa this coming Sunday. Customer service was very bad! Very disappointed
Thank you for your response, may I just say that is the most information I have received from rottia. I had my order delivered with only one dress inside where I have been charged for three. I did send an email yesterday with no response as yet. Maybe I may get more assistants with my review.
Hi Lisa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. I don’t find any order with the the e-mail you gave.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered a dress from this company. Received an email on the 9th December saying is been depatched I wanted this dress for Christmas Day as its a Christmas dress I hope this arrives.
Poor delivery service, I ordered two dresses three weeks ago and it's still hasn't been delivered yet. Meanwhile i paid for 1-3 days delivery.
Hi Nana,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 11th, and it’s still in the transit now, and it will deliver in few days. Track number is LS354739141CN by USPS. We would like to refund shipping fee, to save your loss.
Our customer service will always help whenever you need.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I have done 4 purchases already and have received all my clothing in good time, good quality clothing, good sizing and receive compliments everywhere I go! Prices are incredible. Free shipping always! I have always recommended this store ever since I found it. Love this website!
Would recommend 100%. Everything is reasonably priced and shipped wonderfully fast. Everything met my expectations and was true to size and how it looked in the pictures. Quality cloth was used in all of my clothing orders, and they look as great as the first day I wear them. Will continue buying from them.
Everything was so cheap! I received my clothing in good time and am very pleased with my purchases. I really like that they let their reviews on the website have extra details like "true to size fit" because it helped me work out exactly which sizes to order. Shipping was longer than most places but wasn't anything out of the ordinary for ordering out of the country.
They were extremely helpful with any technical problems and I got all of my products in a timely manner. They were as pictured and as expected. Will shop here again!
I received the jumpsuit earlier than expected as it came well before my previous orders which were shipped 2-3 weeks before this one. I am quite happy with it as it fits perfectly. The colour is the same as the picture.
I ordered and should have read the reviews before I ordered. I ordered on Dec 6 they immediately took the money out of my account and said items would arrive on December 15. The tracking app is a total joke it tells you nothing every time I try to contact them I get some BS story. I am going to try and get my money back through PayPal my advised don't order from this company
Hi Diana,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 11th, and it’s still in the transit now, and it will deliver in few days. Track number is LS366642516CN by USPS. We would like to refund shipping fee, to save your loss.
Our customer service will always help whenever you need.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Ordered dresses 2 weeks ago and still haven't got them even though paid for 3-5day delivery this is a joke! Hope they will b worth the wait
Hi Charlene,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 10th, and it’s still in the transit now, and it will deliver in few days. Track number is 500912072290, link, https://www.dpex.com/Tools-And-Applications/Track-And-Trace?cn=500912072290. We would like to refund shipping fee, to save your loss.
Our customer service will always help whenever you need.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered a jack skellington hoodie on pic it shows a heavy one. Took two weeks to recieve and once i got it.it was to small i even ordered it bigger. I cant get ahold of anyone im stuck with this product and out of money.it was shipped from china. They must think big or medium ameicans are small like them. I will never again buy from this company again. Very disapointed in the way they do business.
Hi Melanie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I was looking for a flattering dress that could also be classy and sexy, this fits perfect, outlines all the good things about your body and is good quality. What a great little black dress!
I am taking the bottom of an old dress that doesn't fit and am attaching it to this dress to make a beautiful gown. The dress fits perfect. I am 5'2" and it hits me right above the knee. I can't wait to wear it. The fabric is great for this price.
Great dress! I am 5'3 about 115 and the one size fit perfect! It was stretchy but once I put it on it was nice and snug, it would definitely fit a 0-4 but I think it would be uncomfortable for any size above. It hit about mid-thigh which I loved since I was working a concert in it. Doesn't look cheap. Would definitely recommend and buy from this brand again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi A D.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 13th, track number is LX926051755CN, link, http://new.17track.net/en/track?nums=LX926051755CN
It’s still in transit, please understand and you will get it in a week.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service