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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Washington
1 review
7 helpful votes
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Soft And Stretchy Material
December 29, 2015

Love the stretchy material, it is soft, it isn't see through as well. My mother loves this present from me. Christmas is coming and I want to buy some sweaters for my family members on this website.

Date of experience: December 28, 2015
Australia
1 review
2 helpful votes
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I order 4 jumpsuits from them, on the website they looked beautiful got them home many weeks later they were so cheaply and poorly made which the worst material ever and now the refine is taking months to get and I ordered in October 2015 and sent back on November and the emails back and forward mucking me around is TERRIBLE and they now tell me they only refund 60% of ur purchased price WTF never heard of that. NEVER AGAIN

Date of experience: December 28, 2015
California
1 review
4 helpful votes
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Bull$#*!!
December 28, 2015

Still waiting on my order... Horrible customer service.
My order still hasn't been shipped and I've asked for my full refund due to the horrible customer service and the false advertising they do. I will never use this site again, it's extremely bad.
I was told they didn't have the dress I ordered in stock and so that's why I have to wait... Why the $#*! would you list the dress and it's sizes knowing you don't have any in stock?! I couldn't under stand that or the representative who was writing, his hand writing was piss poor. I am so unhappy, this is a TRUE SCAM. Rotita needs to be sued for all its faulty $#*!.

Date of experience: December 28, 2015
California
1 review
3 helpful votes
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Rip off!
December 28, 2015

They sent me items cheaply made! They should not be allowed to sell there products! False advertisement! They are no help will never Oder from them again.

Date of experience: December 28, 2015
California
1 review
7 helpful votes
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Beautiful dresses low prices
December 28, 2015

I ordered several dresses from Rotita and was very impressed with the quality of my items. I get lots of complements and am very happy with the price I paid for them. I was a little worried about shipping at first since it is overseas but everything came quickly without any problems.

Date of experience: December 28, 2015
Utah
1 review
0 helpful votes
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Fit and very soft true to size
December 28, 2015

Perfect nice soft the leopard print is wonderfull and it fit good. Beautiful fit and very soft true to size. Just received my dress and I love it. Shipping was fast! Constructed well material is stretchy but soft. Highly recommend for you to buy one too

Date of experience: December 28, 2015
New York
1 review
3 helpful votes
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GORGEOUS!
December 28, 2015

This dress is better than I expected. I am a size 12, top heavy. I ordered the large. The curved print makes it very flattering even if you don't have a curvy shape. I love it. I have the white as well! Best dress I ever brought

Date of experience: December 27, 2015
Illinois
1 review
3 helpful votes
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Nice looking dress
December 28, 2015

I ordered the X-small and it fit perfectly. Previous reviewers were right in that the arms are very tight and the neckline is strange but it only feels off to the wearer. Nobody else will notice. Also, the material was thicker than I was expecting. It's not the best quality in the world but it's great for a night out. I got many compliments!

Date of experience: December 27, 2015
California
1 review
3 helpful votes
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Satisfied a lot!
December 28, 2015

This dress came so fast! The packaging was light and the dress was well protected. This dress looks exactly like the picture, and fits perfect. Very slimming, yet not tight at all. Fits all my curves perfectly and is just above the knee. Perfect for the office or a night on the town. I would definitely recommend this dress to anyone. The price is great and the quality is definitely to my liking.

Date of experience: December 27, 2015
Hawaii
1 review
6 helpful votes
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Lovely sexy dress!
December 28, 2015

Sexy, awesome, unique dress. Totally flattering. I've worn it to work and to a wedding. I wear it with leggings and scruch the bottom up to make it shorter. The zipper can change the appropriateness of the dress. The material is stretchy. LOOOVE it! Totally worth every cent.

Date of experience: December 27, 2015
California
1 review
8 helpful votes
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So Far So Good
December 28, 2015

After reading the reviews, I decided to go for it. I have never worn a dress like this before, and I am glad I bought it! This dress makes you feel so sexy, no matter your weight. The material is soft, strechy and hugs you in the right places. I received so many compliments the night I wore this dress, I absolutely loved it, and would 100% recommend it!

Date of experience: December 27, 2015
Bulgaria
1 review
9 helpful votes
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So happy I purchased this
December 28, 2015

So happy I purchased this. It's so much nicer than the j crew one. When I saw the j crew one I thought it looked cheap. This is great quality fabric and I have gotten so many compliments on it already... Including those who have purchased the j crew look alike. Great price (the product is superior to the price being charged imo). Super fast shipping.

Date of experience: December 27, 2015
New Jersey
1 review
4 helpful votes
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I ordered a Homecoming dress based on a gorgeous picture listed on the Rotita website and, after receiving the dress 2 weeks later than promised, we received what looked like a Halloween costume instead of a Homecoming dress. Very disappointed to say the least! Don't waste your money.

Date of experience: December 27, 2015
Rotita R. Rotita Rep
over a year old

Hi Amy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

New York
1 review
3 helpful votes
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Can't return anything!
December 27, 2015

Ordered some jewelry and a dress. Took forever for items to ship despite Rotita's handling policy. Shipping took forever, way longer than any "expected" estimates they provided. The dress fits horribly, several centimeters off from their size chart. And it is very uncomfortable because the liner (which was never mentioned in the description) is such a non-breathable fabric. It's like wearing plastic wrap. The bracelet was in pieces when I opened the package. Otherwise the order was good, but when I tried to return these two items, the website wouldn't let me upload pictures via mobile. Finally had a representative email me to send pics, and then ask for the order number (which I had already posted in the email) days later. They quote a certain amount of business days for transactions and contact, but exceed it every time. I appreciate the apology, but when more than half my order's cost went to items that suck, "sorry" doesn't really cut it. Money talks, and all Rotita says is, "We've got your cash, so screw you!"

UPDATE:
So I finally get somebody to email me regarding this return and damaged item nonsense. They try to give me a store credit; I refuse. They just emailed saying they would refund my PayPal account, only to send an immediate follow-up email explaining that they have noticed a dispute ticket in their online system and they will process a refund through that. Are they kidding? The only reason I had to email them was because their ticket system wouldn't let me upload photos of the damaged items, and I've included my ticket and order numbers in several emails I have exchanged with the company over the past several months. How did they not know there was an open dispute? ANd why does a return take MONTHS to not even be completed yet?

Date of experience: December 27, 2015
Rotita R. Rotita Rep
over a year old

Hi Britany,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

Maryland
1 review
2 helpful votes
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FREAKING WASTE OF MONEY
December 26, 2015

Th edress was nothing like the pic im so pissed off now i have to buy another bday outfit. Then spend your money else where.

Date of experience: December 26, 2015
Rotita R. Rotita Rep
over a year old

Hi Aisa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service

NL
1 review
6 helpful votes
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Love The Style
December 25, 2015

Color slightly different from the pic on the website but overall it is acceptable and the good material and style satisfied me. I love this jumpsuit, will recommend Rotita to my friends.

Date of experience: December 24, 2015
GB
1 review
5 helpful votes
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Do not order!
December 24, 2015

My package went missing somewhere along the way due to Royal Mail! The customer service at Rotita is atrocious, their responses are robotic and make no sense, trying to get a refund is proving an impossible task so if you have any issues you can rest assured they won't be fixed.

Date of experience: December 24, 2015
Rotita R. Rotita Rep
over a year old

Hi Margit,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Sept 30th, and it’s delayed in the transit, we sent by royal mail, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Washington
1 review
7 helpful votes
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I just love them!
December 24, 2015

I bought this sweater in 2 colors, green and pink. It fits wonderfully and is comfy and cozy. It is very practical and can be worn with jeans or a pretty skirt. I just love them!

Date of experience: December 23, 2015
Norway
1 review
7 helpful votes
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I love this jacket.
December 24, 2015

I love this jacket. It's really warm and the fur around the neck is so soft. I'm 5'7" and 135lbs. I got the small and it fits perfectly. It runs a little big but that's how its supposed to be worn. It's so comfortable and the quality is great. My new winter coat!

Date of experience: December 23, 2015
Washington
1 review
5 helpful votes
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I have ordered from these guys quite a few times now, and I have never had a bad experience with them! I love these guys! I use them every time I order something for lady in my life, Lol. Seriously though, they are professional, I've never had any problems with shipping, and their ordering process is simple and smooth. I will definitely be back to order from these guys again!

Date of experience: December 23, 2015