Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Love the stretchy material, it is soft, it isn't see through as well. My mother loves this present from me. Christmas is coming and I want to buy some sweaters for my family members on this website.
I order 4 jumpsuits from them, on the website they looked beautiful got them home many weeks later they were so cheaply and poorly made which the worst material ever and now the refine is taking months to get and I ordered in October 2015 and sent back on November and the emails back and forward mucking me around is TERRIBLE and they now tell me they only refund 60% of ur purchased price WTF never heard of that. NEVER AGAIN
Still waiting on my order... Horrible customer service.
My order still hasn't been shipped and I've asked for my full refund due to the horrible customer service and the false advertising they do. I will never use this site again, it's extremely bad.
I was told they didn't have the dress I ordered in stock and so that's why I have to wait... Why the $#*! would you list the dress and it's sizes knowing you don't have any in stock?! I couldn't under stand that or the representative who was writing, his hand writing was piss poor. I am so unhappy, this is a TRUE SCAM. Rotita needs to be sued for all its faulty $#*!.
They sent me items cheaply made! They should not be allowed to sell there products! False advertisement! They are no help will never Oder from them again.
I ordered several dresses from Rotita and was very impressed with the quality of my items. I get lots of complements and am very happy with the price I paid for them. I was a little worried about shipping at first since it is overseas but everything came quickly without any problems.
Perfect nice soft the leopard print is wonderfull and it fit good. Beautiful fit and very soft true to size. Just received my dress and I love it. Shipping was fast! Constructed well material is stretchy but soft. Highly recommend for you to buy one too
This dress is better than I expected. I am a size 12, top heavy. I ordered the large. The curved print makes it very flattering even if you don't have a curvy shape. I love it. I have the white as well! Best dress I ever brought
I ordered the X-small and it fit perfectly. Previous reviewers were right in that the arms are very tight and the neckline is strange but it only feels off to the wearer. Nobody else will notice. Also, the material was thicker than I was expecting. It's not the best quality in the world but it's great for a night out. I got many compliments!
This dress came so fast! The packaging was light and the dress was well protected. This dress looks exactly like the picture, and fits perfect. Very slimming, yet not tight at all. Fits all my curves perfectly and is just above the knee. Perfect for the office or a night on the town. I would definitely recommend this dress to anyone. The price is great and the quality is definitely to my liking.
Sexy, awesome, unique dress. Totally flattering. I've worn it to work and to a wedding. I wear it with leggings and scruch the bottom up to make it shorter. The zipper can change the appropriateness of the dress. The material is stretchy. LOOOVE it! Totally worth every cent.
After reading the reviews, I decided to go for it. I have never worn a dress like this before, and I am glad I bought it! This dress makes you feel so sexy, no matter your weight. The material is soft, strechy and hugs you in the right places. I received so many compliments the night I wore this dress, I absolutely loved it, and would 100% recommend it!
So happy I purchased this. It's so much nicer than the j crew one. When I saw the j crew one I thought it looked cheap. This is great quality fabric and I have gotten so many compliments on it already... Including those who have purchased the j crew look alike. Great price (the product is superior to the price being charged imo). Super fast shipping.
I ordered a Homecoming dress based on a gorgeous picture listed on the Rotita website and, after receiving the dress 2 weeks later than promised, we received what looked like a Halloween costume instead of a Homecoming dress. Very disappointed to say the least! Don't waste your money.
Ordered some jewelry and a dress. Took forever for items to ship despite Rotita's handling policy. Shipping took forever, way longer than any "expected" estimates they provided. The dress fits horribly, several centimeters off from their size chart. And it is very uncomfortable because the liner (which was never mentioned in the description) is such a non-breathable fabric. It's like wearing plastic wrap. The bracelet was in pieces when I opened the package. Otherwise the order was good, but when I tried to return these two items, the website wouldn't let me upload pictures via mobile. Finally had a representative email me to send pics, and then ask for the order number (which I had already posted in the email) days later. They quote a certain amount of business days for transactions and contact, but exceed it every time. I appreciate the apology, but when more than half my order's cost went to items that suck, "sorry" doesn't really cut it. Money talks, and all Rotita says is, "We've got your cash, so screw you!"
UPDATE:
So I finally get somebody to email me regarding this return and damaged item nonsense. They try to give me a store credit; I refuse. They just emailed saying they would refund my PayPal account, only to send an immediate follow-up email explaining that they have noticed a dispute ticket in their online system and they will process a refund through that. Are they kidding? The only reason I had to email them was because their ticket system wouldn't let me upload photos of the damaged items, and I've included my ticket and order numbers in several emails I have exchanged with the company over the past several months. How did they not know there was an open dispute? ANd why does a return take MONTHS to not even be completed yet?
Hi Britany,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service
Th edress was nothing like the pic im so pissed off now i have to buy another bday outfit. Then spend your money else where.
Hi Aisa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service
Color slightly different from the pic on the website but overall it is acceptable and the good material and style satisfied me. I love this jumpsuit, will recommend Rotita to my friends.
My package went missing somewhere along the way due to Royal Mail! The customer service at Rotita is atrocious, their responses are robotic and make no sense, trying to get a refund is proving an impossible task so if you have any issues you can rest assured they won't be fixed.
Hi Margit,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Sept 30th, and it’s delayed in the transit, we sent by royal mail, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I bought this sweater in 2 colors, green and pink. It fits wonderfully and is comfy and cozy. It is very practical and can be worn with jeans or a pretty skirt. I just love them!
I love this jacket. It's really warm and the fur around the neck is so soft. I'm 5'7" and 135lbs. I got the small and it fits perfectly. It runs a little big but that's how its supposed to be worn. It's so comfortable and the quality is great. My new winter coat!
I have ordered from these guys quite a few times now, and I have never had a bad experience with them! I love these guys! I use them every time I order something for lady in my life, Lol. Seriously though, they are professional, I've never had any problems with shipping, and their ordering process is simple and smooth. I will definitely be back to order from these guys again!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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Hi Amy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rotita Customer Service