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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Florida
1 review
2 helpful votes
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Ordered a bathing suit on March 9th they took my money on the 10th and still no bathing suit. Today is April 18th. Tried to contact them 3 to 4 times but getting the same answers. Requesting refund from my credit card company..

Date of experience: April 18, 2016
California
2 reviews
5 helpful votes
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I wish I had read these reviews first. I also ordered a swimsuit from this company on March 28th. I paid for it through PayPal. PayPal of course paid them right away. It is now April 18th and I still don't have the swimsuit plus when I sent an inquiry to them they say that the order number is incorrect. However it is the order number they gave me and the order number on the PayPal documents. When you try to call you can't get them and the emails don't go through either. Now I have to try to fight it on PayPal. Ridiculous. I should have known better.

Date of experience: April 18, 2016
California
1 review
1 helpful vote
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Don't do it
April 21, 2016

The clothes doesn't fit or looks like the merchandise that's on the website.

Date of experience: April 18, 2016
Massachusetts
1 review
2 helpful votes
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Awful!
April 21, 2016

I purchased a bathing suit on March 29th. It said it would ship within 7-13 business days. On the 16th business day I tried to open a ticket (after 'urging shipment multiple times) and got no response. I filed a claim with PayPal the same day and they IMMEDIATELY responded to both my ticket, and the PayPal claim. I asked for a refund, as I no longer want the bathing suit, after reading reviews, and they shipped it that day! They asked me to close the dispute with PayPal since it had shipped out. Not doing that until I have the bathing suit in my hands. I can only imagine the quality. DO NOT WASTE YOUR TIME!

Date of experience: April 18, 2016
KR
1 review
0 helpful votes
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Various types and cute clothes.
April 21, 2016

I've ordered a variety of dresses, tops, jackets, and belts from Rotita and I've always been satisfied with the products and service!

Date of experience: April 18, 2016
Pennsylvania
1 review
3 helpful votes
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I ordered a bathing suit, size large just in case it ran small. I'm 5'8 and weigh 140 lbs. I'd normally fit in a medium. Well the large was still way too small and I don't have a big bottom at all. It took very long to come in the mail and now I have to figure out how to return it to Japan or China or wherever it came from. Ughhhh

Date of experience: April 16, 2016
Rotita R. Rotita Rep
over a year old

Hi Erin,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

GB
1 review
18 helpful votes
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Scam do not even think about it! Ordered against my better judgment. Things never came get your money back via pay pal. Scam!

Date of experience: April 16, 2016
South Dakota
1 review
14 helpful votes
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I was stolen from
April 18, 2016

I ordered a swimsuit April 4th. I never did receive an order confirmation or a tracking #. All I had to show for my order was a receipt # showing they took the money out of my checking account. I have been in contact with, who I think, is the company by gmail. They say I have to have an order # that starts with W for them to see that I have ordered anything. I have kept bugging them and so far have heard the words "We will help you." I do not believe I will be helped or that I will ever see my money back. I will never deal with a company outside of the United States again. I will have to chalk this one up to a hard lesson learned. I will add the receipt # they sent me below, but I was never given an order #.

Date of experience: April 15, 2016
Rotita R. Rotita Rep
over a year old

Hi Lori,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Florida
1 review
11 helpful votes
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I order a bathing suit over a month ago and nothing. THey took the money out the same day but nothing. Left messages and nothing! What a scam

Date of experience: April 15, 2016
Rotita R. Rotita Rep
over a year old

Hi Christi,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Order sent out on 16th by USPS, track link, http://new.17track.net/en/track?nums=LS791325431CN

Washington
1 review
7 helpful votes
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Ordered swimsuit on March 28th for vacation and paid for expedited shipping. The payment was received by them via PayPal same day, yet I have gone on my trip, returned from my trip and still no shipment notification. I reached out yesterday to ask for a status as to why it didn't ship. Just received notification that it shipped this morning from Shanghai China.

I am assuming (based on the DHL tracking information) that it won't arrive in the specified time that I paid extra for, even from the shipment date. Now I question the quality of the item as well. What a nightmare.

This company is a scam.

Date of experience: April 15, 2016
Rotita R. Rotita Rep
over a year old

Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We sent the order by DHL as you choose expedited shipping, track number is 4968870966

Canada
1 review
8 helpful votes
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I am having the same troubles as everyone else. Placed order, they took my money, but still product is not shipped after THREE WEEKS!
I tried to contact them multiple times, now this morning I clicked on their web page and all I get is a white screen that says "Access Forbidden"

NOT HAPPY! I am disputing my payment and getting my money back!

Date of experience: April 15, 2016
Rotita R. Rotita Rep
over a year old

Hi Julie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your orders have been processed, please check shipping notification email or login user center to check the logistics information.

Oklahoma
1 review
7 helpful votes
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SCAMERS!
April 18, 2016

ORDERED A BATHING SUIT 3-29-16 NO DELIVERY NO ANSWER TO MY SO CALLED
TICKET YOU CAN FILL OUT REGARDING TRACKING OF YOUR ORDER, CALLED THIS MORNING AND THE VOICE RECORDING SAID"THE PERSON YOU ARE TRYING TO REACH IS UNAVAILABLE! REAL, AND FACE BOOK LETS THEM ADVERTISE
YIKES! BEWARE

Date of experience: April 15, 2016
Rotita R. Rotita Rep
over a year old

Hi NONA,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Virginia
1 review
5 helpful votes
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Don't purchase from this site. It's not even worth it. The items we not as described and if you need to send it back its mad expensive for a refund. What a headache. Never again

Date of experience: April 15, 2016
Rotita R. Rotita Rep
over a year old

Hi Tara,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Florida
1 review
2 helpful votes
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Horrible
April 18, 2016

I placed by order on on the April the 1st have yet to receive it. And they tell you that it will be shipped 4 days after pmt. I emailed them to get the tracking number and still haven't heard from them. I will be disputing this charge with by bank today.

Date of experience: April 15, 2016
Rotita R. Rotita Rep
over a year old

Hi Glorimar,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ,It will be received within 48 hours, It is an e-mail, including tracking number and links.

GB
1 review
23 helpful votes
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This site is a scam!
April 14, 2016

Order not recueved, no response to my communication. Have opened a dispute with Paypal to get money back and they informed me that I'm not the first to tell them my story! Also from the day my order was placed I've also had 12 fraudulent transactions go through my back account! Could be a coincidence... But just can't believe that either! Steer well clear... Going to write to the place everyone on here mentions to complain to them!

Date of experience: April 14, 2016
Rotita R. Rotita Rep
over a year old

Hi Jenny,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Iowa
1 review
7 helpful votes
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Still no product
April 14, 2016

Ordered 4/4 and took my money same day! 10 days later and I have nothing! Wish I would've read the reviews and never ordered! I'm guessing I just got screwed!

Date of experience: April 14, 2016
Rotita R. Rotita Rep
over a year old

Hi Sheena,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ,It will be received within 48 hours, It is an e-mail, including tracking number and links.

South Carolina
1 review
3 helpful votes
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Shipping
April 14, 2016

I'm so disappointed with this company. Ordered an item April 1 and it still has not shipped! Even when it says are payment has cleared it will ship 1 to 4 business days. Today is April 14th and I still don't have it. But they have my money. I'll probably see it by Christmas.

Date of experience: April 14, 2016
Rotita R. Rotita Rep
over a year old

Hi Denise,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.

California
1 review
5 helpful votes
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Dress wasn't as pictured, and fabric was completely synthetic, not cotton as stated. Waist of money!

Date of experience: April 14, 2016
Rotita R. Rotita Rep
over a year old

Hi Julia,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

GB
1 review
3 helpful votes
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Garbage!
April 14, 2016

Don't buy from Rotita.com they took 6 weeks to delivery my order by which time I'd bought something else, I spent £60 they ignored my attempts to return the goods so I raised a claim through PayPal... They have offered a £20 refund! I should have read the reviews it's all bad & the cloth are very poor quality! This is their responce:- we are sorry for that and you can return it back. Have you review our return policy? But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time and we just refund you not include the shipping fee when we send the order for u. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price. How about we send you some compensation in your user center, you can use it next time. Pls advise

Date of experience: April 14, 2016
Rotita R. Rotita Rep
over a year old

Hi Andrea,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Texas
1 review
6 helpful votes
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DO NOT PLACE AN ORDER WITH THIS COMPANY! They are bogus! Ordered 4/1/16. Withdrew my money same day. Status still says unshipped! Tried contacting several times. No respondes on status. I will be contacting BBB.

Date of experience: April 14, 2016
Rotita R. Rotita Rep
over a year old

Hi Becky,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ,It will be received within 48 hours, It is an e-mail, including tracking number and links.